HEEEELP! AsMu or PoP

[vicki_c]

I just had the worst experience with a CM to the point where i just said FORGET IT, i'm staying at AsMu cause I was so affraid this woman would cancel my reservations by mistake.

She started by telling me that Pop Century is way smaller than AsMu followed by telling me that no Value hotel has king size beds and i should look into a moderate resort for a king sized bed. I asked if she mean availability, and she said no they just dont have king sized beds.

Then told me that Jazz/Rock/Broadway and Country are all one hotel and Calypso another. When i asked if she meant prefered vs standard she said no, one building.

She said there are no buses from AsMu so Pop would be better for that.
Throughout the conversation kept asking me to repeat which resort i'm reserved at right now which i had told her several times.

Also when she was looking for the front desk number for AsMu told me its a secret number not available online. I asked her if it was online cause it was taking her 10 mins to find it. Finally i found it online after tired of waiting and when i told her i got it, she seemed kinda upset at me for finding me telling me i could not have gotten it. When i told her what the number was she said "NO thats not the number, this is the number and gave me the exact same number i gave her"

WHATS GOING ON?????
I'm in the call center industry, and have never witnessed (or i should say heard) anything like this. Is friday casual service day at Disney

sorry for the rant.
Thanks for the advice guys and gals. I will try my hand once i'm there on monday cause i honestly thought if i asked her to do anything she might wind up cancelling and banning me from disney by pressing a wrong button (joking but you get the gist lol)

You should have taken the survey at the end. That's atrocious.

 

[bobert7]

You should have taken the survey at the end. That's atrocious.

I have called 3 times and have left excellent for all 3 surveys, and the one time where i really needed the survey i didnt get it...

atrocious is not the word....and not bad by disney standards.
They're bad is usually more customer services ok to good. This was bad even for the worst service provider out there (i hear comcast in the states lol, we have bell in canada)

 

[I Love Pluto]

Just for the record - you will LOVE Pop. It has a certain charm to it with the lake. It is really the "same" as the All Stars. You can also enjoy walking across the bridge to AoA & have some meals there if you want to.

I would be excited to be at Pop. Try it. If you are miserable, go to the front desk & ask for help. No one at Disney wants you to be unhappy for a week.

 

[Bev J]

We usually stay at POP and really like it alot. Out of about 5 stays there we got a King bed one time- in a Handicap room. (we did not request a H room)
After that when we request a K room they told us that they are only for H requests So after that we did not request the K rooms again.
POP is spread out but nothing was a very long walk at all.

Bev

 

[maxiesmom]

Things that are important to me are that the rooms are:

• closeness to dining areas
• closeness to parking areas
• quality and variety of food
• likelyness of getting a KING bed
• Disney feel

Buses are not an issue as we'll have a car.
So i've looked at either the Jazz Inn or 80s and 90s. (I know prefered would be closer, but id rather spend as little as possible on the hotels and spend more on food, gifts, parks and stuff.

Thank you.

The only way to be close to the dining areas is to book a preferred room. Everything else will be a bit of a walk. As far as close to parking and likeliness of getting a king bed go, you can request those, but you have no way of knowing if you will get either of them until you check in.

Out of all of the things you have on your list, the only things you can scope out ahead of time are Disney feel and the variety of food. And only you will know which resort will have what you are looking for in those regards.

If the Pop appeals to you more, than I would definitely call back and see if you can switch. Goodness knows you shouldn't get such a knucklehead at the call center a second time in a row! But don't switch based on the hopes of getting a king bed or a room close to parking, because they can't guarantee either of those things ahead of time at either resort.

I'm sure you will have a great time, no matter which resort you end up at.