Heads up for recent resale buyers

[AstroBlasters]

I wouldn't agree with this. If my contract closed and now showed in my account, plus I had already paid in full would I be “jumping the line”?

I believe once the contract shows in member services and I paid all fees, my points should as well.

You didn’t pay Disney anything when you purchased a resale contract and they are always going to prioritize people who purchase direct.

 

[Chili327]

You didn’t pay Disney anything when you purchased a resale contract and they are always going to prioritize people who purchase direct.

Reality check!

 

[fflmaster]

You didn’t pay Disney anything when you purchased a resale contract and they are always going to prioritize people who purchase direct.

Reality check!

I would argue that is small thinking. Because even if I purchase resale, I am a guaranteed implied revenue stream as I will be traveling to Disney more often and spending money at their parks and everything else.

Disney could easily stop resale if they wanted, but they understand the amount of value those who buy resale are. We are still paying Disney.

 

[atthebeachclub]

I would argue that is small thinking. Because even if I purchase resale, I am a guaranteed implied revenue stream as I will be traveling to Disney more often and spending money at their parks and everything else.

Disney could easily stop resale if they wanted, but they understand the amount of value those who buy resale are. We are still paying Disney.

If the resale market disappeared overnight the risks of buying DVC would quickly increase to be more similar to other timeshares, and it could be harder to sell direct (or maybe not; I may overestimate how much thought people generally put into their purchases).

That said, I completely agree with Disney deprioritizing resale, even as a resale owner. They want direct to feel super easy and make resale feel harder. Which makes sense; they get more dollars in hand right away that way.

 

[AstroBlasters]

I would argue that is small thinking. Because even if I purchase resale, I am a guaranteed implied revenue stream as I will be traveling to Disney more often and spending money at their parks and everything else.

Disney could easily stop resale if they wanted, but they understand the amount of value those who buy resale are. We are still paying Disney.

You can argue whatever you want, but to this point you have not paid DVC a dime and are not entitled to any special treatment. I’m not trying to be harsh or argumentative…. it’s just the facts of buying resale.

I hope your points get loaded soon.

 

[Jimmy Geppetto]

I would argue that is small thinking. Because even if I purchase resale, I am a guaranteed implied revenue stream as I will be traveling to Disney more often and spending money at their parks and everything else.

Disney could easily stop resale if they wanted, but they understand the amount of value those who buy resale are. We are still paying Disney.

Disney can not easily stop resale. It’s deeded real estate. If anything, I would argue they are doing what is in their powers to limit the advantages resale has had over the years. Since they’ve been doing that, the prices on the resale market are coming down. I’m not saying that’s what is driving them down, but one could argue there is correlation.

Disney’s motto is simple - If you want to save thousands … no problem. But just like those who don’t buy Genie+… to the back of the line you go.

 

[Sandisw]

I wouldn't agree with this. If my contract closed and now showed in my account, plus I had already paid in full would I be “jumping the line”?

I believe once the contract shows in member services and I paid all fees, my points should as well.

Once the contract is loaded, which is done my MA, MS becomes in charge of loading points.

It is a two step process and what has happened is those that called got points loaded ahead of those who had their contract showing ealrier.

So, if they are stopping owners from calling in and getting them loaded, then I think it’s because they may have been getting complaints.

What I was told years ago is that they devote few CMs to do the transfers vs creating new direct, which is why there is a difference.

And they get to decide how to allocate their staff.

 

[Brian Noble]

Because even if I purchase resale, I am a guaranteed implied revenue stream

Disney doesn't care, because before you were that revenue stream, the person selling it to you was. Or, maybe the person that person rented the stay to was. Either way, someone was already contractually obligated to pay the Dues on those points.

And if they weren't used by anyone, they go into breakage and are rented to the general public. Guess who gets that revenue?*

I know you'd like them to care, but they don't.

-----
*: Technically, the first bit of breakage goes back to the owners, but Disney exceeds that level ever year at every resort.

 

[fflmaster]

I know you'd like them to care, but they don't.

-----
*: Technically, the first bit of breakage goes back to the owners, but Disney exceeds that level ever year at every resort.

I don't believe this to be true. I agree those that buy direct should be given the extra perks. But, I do believe Disney cares for the resale owners. DVC just prefers direct and since you are paying a large premium I agree they should get first preference.

I would love to see an even higher perk seperation. I own direct points as well.

All I am saying is that once I pay the resale price, after it has passed rofr, and closed with a minimal wait the number of points should be loaded. Especially, once the membership number has been added to my account. Yes, I think MS should be able to send an email or a quick chat to back accounting to get the points applied. Not wait an additional week.

I don't count that as jumping the line. My opinion of course and others may differ.

 

[Chili327]

All I am saying is that once I pay the resale price, after it has passed rofr, and closed with a minimal wait the number of points should be loaded. Especially, once the membership number has been added to my account. Yes, I think MS should be able to send an email or a quick chat to back accounting to get the points applied. Not wait an additional week.

We would all love for resale to be a quicker process, but I think the reality is (at least to them) that takes the extra week… and they are in no hurry to make buying resale easier or more pleasant.
It’s minor when you consider the fair treatment you get for the next 16-48 years.

 

[sethschroeder]

I wouldn't agree with this. If my contract closed and now showed in my account, plus I had already paid in full would I be “jumping the line”?

I believe once the contract shows in member services and I paid all fees, my points should as well.

They don't load instantly though and there is a process to get them to be loaded. There is a queue for that process to be completed.

You are calling to skip the queue wait and jump in front of others who are waiting for the process to be completed.

So yes you are trying to jump to the front of the line.

I understand though wanting points loaded instantly for everyone. I think the fact that direct purchases can see their points so quickly points to the system not correctly put in place but possibly the direct sales team has their own resources that load points that are not paid for by MFs?

 

[sethschroeder]

You didn’t pay Disney anything when you purchased a resale contract and they are always going to prioritize people who purchase direct.

A question I just thought of though is the loading of points on direct purchases done by MF employed employees or by Sales employed employees?

 

[AstroBlasters]

A question I just thought of though is the loading of points on direct purchases done by MF employed employees or by Sales employed employees?

The executives who run DVC are most likely heavily KPI’d on sales of direct points and not the reoccurring MFs that get paid no matter who owns them.

Everything runs downhill from there.

It’s like Lighting Lane vs Standby.

 

[disneylandtour]

If you look at the DVC sales figures year over year, you'll see that (except for the Grand Flo fire sale in 2023) sales have been down in recent years. All of the 2020-2024 years (minus 2023) are lower in terms of sales than 2017-2019. Not even the new poly tower pushed DVC to pre-pandemic levels of direct sales. MF is supposed to support administration. But I think the reality is that DVD has likely trimmed staff either through the company-wide layoffs last year or simply through attrition and not rehiring. Resale has got to be near the bottom of their priorities.

 

[Brian Noble]

Sure. How about 2016? 2015? 2014? And while there are reasons to potentially exclude 2023, it is awfully convenient for your argument to do so.

It's pretty easy to cherry-pick the data if you slice it finely enough. Apparently, DVD is not upset with the pace of sales, because prices have gone up slightly this quarter.

It's fun to guess at how Disney leadership feels about things. But we don't have to guess at what they do. And what they do seems to be saying to me: "All is well."

 

[DanCali]

If you look at the DVC sales figures year over year, you'll see that (except for the Grand Flo fire sale in 2023) sales have been down in recent years. All of the 2020-2024 years (minus 2023) are lower in terms of sales than 2017-2019. Not even the new poly tower pushed DVC to pre-pandemic levels of direct sales. MF is supposed to support administration. But I think the reality is that DVD has likely trimmed staff either through the company-wide layoffs last year or simply through attrition and not rehiring. Resale has got to be near the bottom of their priorities.

I am not sure this is accurate if I think of "sales" as "revenue".

It may be correct in terms of "points sold". But since the price per point went up over the years, total sales/revenue may indeed have increased versus the 2017-2019 period (which is probably what they actually care about).

 

[disneylandtour]

I'm not sure this is "cherry picking." Especially when you consider that between 2020 and 2024, DVC opened a lot of new resorts: Riviera, Disneyland Villas, Cabins, and the Poly Tower (which isn't a new resort, but a new expansion). This is based on points. In comparison, during those peak years, 2017 to 2019, the only new resort was CCV. This looks pretty much like a consumer shift. There's more new product, fewer sales. Again, no one is saying it's taking. As a business, it's in a period of retraction. I'm just saying it's down, including over both pandemic and non-pandemic years, which likely corresponds to a reduction in labor. And yes, as a theory (opinion?) I float the idea that the fire sale at GF partially accounted for the higher sales volume. Go back and look at our board during the summer of 2023--and how many people here were talking about buying direct versus how many are talking about that now. But again that is anecdotal, where as the points sold is not.

 

[Sandisw]

They don't load instantly though and there is a process to get them to be loaded. There is a queue for that process to be completed.

You are calling to skip the queue wait and jump in front of others who are waiting for the process to be completed.

So yes you are trying to jump to the front of the line.

I understand though wanting points loaded instantly for everyone. I think the fact that direct purchases can see their points so quickly points to the system not correctly put in place but possibly the direct sales team has their own resources that load points that are not paid for by MFs?

Since we pay DVc a set fee to manage our program and some of that goes to MA, DVC and DVD can set up how they allocate CMs to handle the different jobs.

As owners, we don’t have access to that nor a say. What I was told years ago is that they have different CMs assigned to handle different tasks within MA.

Certainly sounded like CMs doing direct do it all , where resale is a two step process like you said.

The process for transferring resale definitely takes longer than then creating new direct contract.

 

[AstroBlasters]

I'm not sure this is "cherry picking." Especially when you consider that between 2020 and 2024, DVC opened a lot of new resorts: Riviera, Disneyland Villas, Cabins, and the Poly Tower (which isn't a new resort, but a new expansion). This is based on points. In comparison, during those peak years, 2017 to 2019, the only new resort was CCV. This looks pretty much like a consumer shift. There's more new product, fewer sales. Again, no one is saying it's taking. As a business, it's in a period of retraction. I'm just saying it's down, including over both pandemic and non-pandemic years, which likely corresponds to a reduction in labor. And yes, as a theory (opinion?) I float the idea that the fire sale at GF partially accounted for the higher sales volume. Go back and look at our board during the summer of 2023--and how many people here were talking about buying direct versus how many are talking about that now. But again that is anecdotal, where as the points sold is not.
View attachment 939508

I would be curious to see what it looks like if one applies an inflation adjusted price per point to those sales.

https://*******.com/dvc-information/financial/history-of-dvc-direct-sales-price/

 

[RamblinWreck]

I guess I don’t see why this is such a bad thing. Why should the squeaky wheel get points loaded before someone who closed earlier?

It actually sounds more like they fixed a problem to me.