Having Problems with Gardengrocer

[VMS]

We are headed down to WDW on Saturday and had planned on using Gardengrocer for a delivery on Sunday morning of a few things such as water and breakfast items. We have never used a service like this before, we normally rent a car. I placed my order Sunday and used the print and call option for payment since I wanted to ask one or two questions. I called early Monday, and got their voicemail and left a message. No one called back. Did the same thing this morning, and still no call back. I am getting concerned because I really need these items, read so many good things about Gardengrocer and chose to use them -- and now they are not getting back to me. Any one else use the print and call option? Any suggestions on what to do? They have my order, but no credit card info.

 

[AnnaS]

I recently used them for the first time on 8/6. What is print and call? I also had two questions. I placed my order and chose cash on delivery. I received a call that same evening within a few hours. We spoke about the estimated time of delivery (3pm to 5pm- assuming my studio would be ready clost to 4) and if studio was ready earlier what my options were.

When I arrived at OKW around 1 pm, my studio was ready. I called Brian (?) and my order was on the first route and was delivered within 30/40 minutes.

Double check their phone number and call again. I have not heard of any complaints either (unfortunately, there is always a first time and it is our nature to worry).

Please keep us posted.

 

[VMS]

The phone number I am using is correct. It says it is Gardengrocer on the recording.

 

[Lasrnw]

I just called the other night and they called me back around 9 pm to confirm my call and answered my questions. I can't wait to use them early next month.

 

[Tink-n-Belle]

I called and got the recording, but it said if you need immediate service please press " " (forget the exact number) and I got someone right away.

Good luck with your order, as I plan on using them too.

 

[VMS]

Thanks for the suggestion Tink-n-Belle about selecting the option on the message for "immediate" service. I did not do it -- I didn't feel my questions necessitated to speak with someone immediately. I felt that option should be left for a more pressing situation. However, after two business days gone by without a return phone call, I think I will do that this morning. I had read so many good things about Gardengrocer on these boards, that is why I went with them -- however, I am losing confidence in them at this point.

 

[VMS]

I did call this afternoon, and selected the option for "if you need immediate service". Guess what I got after listening to music for a while -- connected to an answering machine with the promise that they would return my call. I am still waiting for that call! Something is not right . . .

 

[cherylp3]

you may want to contact one of the webmasters since Garden Grocer is a sponsor and ask them to intervene.

Cheryl

 

[mickeys papi]

plan on using them soon please keep us all updated

 

[treehugger]

Geez, I was also planning on using them (even have my list saved on their site, ready to submit) I really am not feeling comfortable now. I think they should reply to voice mail in a more timely manner. Please let me know how it turns out.

 

[VMS]

I called one more time early last evening and again selected "for immediate service" option. Someone did pick up -- and he seemed surprised that I had left messages prior. He sounded busy -- promised to call me later last evening, but I told him that was not good -- I was headed out for the evening. I said tomorrow morning (this morning) would be better -- and that I was up from 6am on. I'll keep you posted. It bothered me that he didn't know I had left 3 prior messages. One of them was even on his "immediate service" option (which I am guessing is his cell phone). Must not check for messages too often.

 

[ryley26]

VMS keep us informed we are going to use them in Aug 08.

 

[VMS]

Called again this morning and again chose the "for immediate service" and again had to leave a message. But, I did get a call back shortly after from Ryan. He was very nice, answered my questions, took my charge number and said he had my order. He was surprised that I right away from the start did not chose the "for immediate service option." I guess most people do that, but since my trip was almost a week away, I felt it was better to leave my message on the option about questions about your order. So my advice is to just right away chose that option of "for immediate service." Why would they have those other options then, I asked him. He was very nice, and did say they have been unusually busy the past week -- that the past weekend had a really unusually high quantity of orders to be filled and delivered for this time of year. So, I am going with them (got to have my Poland Spring water). Will let you know how it works out when I get back.

 

[kcdisneymom]

We're going to place an order for delivery on 9/2. Did they say how far in advance to order? I don't have my list ready yet.

 

[smacky1]

I also have my list ready but was waiting for the week prior to leaving before submitting it. I sent them an email with several questions a week ago and still have not recieved an answer. It must be due to the high volume of orders they are doing. If anyone knows how far in advanced we need to order, I would greatly appreciate the info.

 

[AnnaS]

We arrived on Sunday, 8/6 and I had placed my order just a few days before that (and received a call that eve).

And, I wrote Brian - it's Ryan I was pretty close

I spoke to my brother last night - they are at SSR - extremely busy in WDW - must be the free ddp.

Good luck again and let us know about your experience.