Have you ever had anyone "keep YOUR change"

[Piecey]

I actually had that happen to me once! At my old job I was a cashier. One customer's total came to under $10 and she gave me a $10 bill. I gave her the change for a $10 bill. She started yelling at me that I owed her change for a $50 bill. My manager came over and had to count out the drawer. There was no $50 in the $10 spot, actually there was no $50 bill at all. Now this woman did not mistakenly think she gave me a $50 and really gave me a $10. She was trying to scam the store! I could not believe the audacity!

Yep. My first week at BK (When I was 16) I was working with a manager who was REALLY, REALLY new. I work in a local mall BK... so there are people EVERYWHERE and lines everywhere at Christmas, too. Well I gave a lady her change and she started telling me she had just gone to the ATM and she KNEW that she had given me a 20, not the 10 I gave her change for. I didn't know what to do, it was only my first week! I went and got the manager who just opened my drawer and gave me 10 bucks. Psh. Later, when we counted my drawer down I was exactly 10 dollars short. And the manager wrote me up.
Two days later the GM saw the write up and asked what happened and I told her. She checked with the manager I'd been working with that night and he verified my story and that is when I learned the beauty of counting a drawer down... Whenever someone sees that we're willing and ready to pull a drawer and count it out (even though we've got a line of people) they ALWAYS second guess themselves. And like I said, I have faith in (almost) all of the register crew that we have, rarely are mistakes made by any of them ( We got lucky, it seems! Though a few of the new ones are scaring me )
Sometimes the customer made an honest mistake but after I got written up my first week on my first job for someone lying to me, I'll ALWAYS make sure that the drawer gets counted down and stand behind the crew until something is proven to be different.

 

[ksumn1]

I worked for years in fast food (name the store I probably worked there) and also as a waitress. I didn't ever ask if someone wanted their change, I simply assumed they did. If they don't most people will tell you, No just keep the change. When I stared my 1st job at Wendy's years ago we were all taught during training to count back change. Count your pennies up to nickels, nickels to dimes, etc. I am amazed at how throught the years people just don't understand the concept, not why restaurants don't make it more of a priority to make sure the cashiers actually KNOW how to count!
I have to also admit that I managed a Subway for 3 years and the previous manager allowed a tip bucket. It's actually against company policy, so I took it down. The employees would put it up as soon as I left. So I got rid of it and they made another one. After awhile the store owner said to leave it up except when the inspector comes because as long as they made tip they wouldn't ask for a raise! (He was a real Prince Charming, I tell you) Ya'll would be suprised at the tips they made. I had one young man who would get at least $10 a night, every night. I will tip if the service is exceptional in a deli etc, but very rarely. But I have to say that most fast food employees made really low wages, work hard, and it's a shame that they can't make a decent wage for doing honest work.

 

[LuluLovesDisney]

Thank you for being a teacher and taking the time to try to mold your students into responsible individuals!
I totally agree with you on this post! I am not a teacher, but a bus driver. I haven't had much problem on my bus, but I know other drivers that have had continuous problems and their parents are always sticking up for them...enabling them to continue to act in a rude, disrespectful manner, even being more "snotty" because they KNOW mom/dad will stick up for them. Thankfully, "Big Brother" watches everything that happens on my bus!

As far as the poster whose son doesn't know how to spell his first name (that he doesn't use), why haven't YOU taught him that before now? ...Maybe homeschooling isn't quite for you My dd is turning 4 next month but has known how to spell her name and write it for over 1/2 a year now!

Back to the original topic...I've never had someone expect that I was just leaving my change behind. How would I save up for vacation if I left all that behind??? lol

Thank you!

I agree with you about the counting pennies part as well. I gather my change and deposit it in the bank. It adds up.

I will start watching the scanner better- in the past few months, I've been overcharged twice but I didn't realize it until too late. Lesson learned.

And if they build a Sonic by me, (New Jersey) I'll tip, I swear! It is by far the best "fast food".

ksumn1 brought up an interesting question- are cashiers (grocery, fast food, etc. ) taught how to count efficiently in training? I've never had a job like that, so I don't know.


Piecey, that fingerprint system sounds cool.

 

[Raevyn_Wolfe]

The waiter did lots of work, the delivery guy just handed me a bag of food.

Actually there is a little more to it than handing over a bag of food.

A majority of the time the driver also helped make the food and any other orders that need to be made even carry out orders, take it out of the oven, box it up, then go over and route themselves on it, find out where they are going on the map. Bag the order (or orders as it most often is), carry anywhere from one order to three to there car, while juggling sodas, etc. Drive to the place, then yes, carry the food to the door and "Hand over a bag of food". Go back to the car, drive to the next order and the next. Get back to the store, call out the time each delivery took, route self back in, then go help make more pizzas and sides.
If the driver has no orders coming up they make the food for everyone else who does, clean the store, prep food, etc etc.

A little more complicated than say, a buffet server who clears plates and fills cups, but gets 15%. (not saying that a buffet server does not work for every penny they get, but just saying that deliver people do too)

As an ex line cook I never saw a server go back and cook the food they were going to take to the table. (unless you count pouring soup into a bowl)

 

[Shannon G]

Actually there is a little more to it than handing over a bag of food.

A majority of the time the driver also helped make the food and any other orders that need to be made even carry out orders, take it out of the oven, box it up, then go over and route themselves on it, find out where they are going on the map. Bag the order (or orders as it most often is), carry anywhere from one order to three to there car, while juggling sodas, etc. Drive to the place, then yes, carry the food to the door and "Hand over a bag of food". Go back to the car, drive to the next order and the next. Get back to the store, call out the time each delivery took, route self back in, then go help make more pizzas and sides.
If the driver has no orders coming up they make the food for everyone else who does, clean the store, prep food, etc etc.

A little more complicated than say, a buffet server who clears plates and fills cups, but gets 15%. (not saying that a buffet server does not work for every penny they get, but just saying that deliver people do too)

As an ex line cook I never saw a server go back and cook the food they were going to take to the table. (unless you count pouring soup into a bowl)

I do tip delivery people, although not as much as I would a wiater in a table service restaurant. While I understand your point that the delivery person may have helped cook the food, box up the food, and then had to find the location, etc. - those are not the things that a tip is intended to cover, IMO. I don't tip the chef in a table service restaurant, so the fact the the delivery person may have taken my pizza out of the oven should not factor into my tip. Also, while I understand that the delivery charge is most likely not paid to the delivery driver, the fact is that I AM paying extra for the delivery, so I shouldn't have to tip to cover that service. So, again, while I certainly do tip delivery drivers, I would not tip as much as in a restaurant, because the services that they are providing TO ME (waiting on my, serving my food, getting my drinks, etc) is less than the service provided to me by a server in a restaurant. All of those extra things that the delivery driver is doing should be considered in his or her regular pay.

 

[robsmom]

I don't know about the other person but, my husband runs a store (the one I deliver at) that is a national chain, and prices are generally determined by the main company, with only slight control given to the individual frachises and to be determined by location, etc etc.
And there are tax variations from state to state so finding a price that would figure in tax to round it out for all states, is well, impossible.
And there are too many variables, side items, drinks, and variations of delivery charges (don't get me started on those, just let me point out that NO, the driver does not get the delivery charge- but most people assume we do and so, count that as our tip), not to mention coupons and discount codes or special promotional prices (THINK 5-5-5).

I dunno, maybe even the company assumes that the person getting the delivery will do the right thing and tip the driver????
Either that or have the correct change, or be using a credit card or check?

This is a pet peeve of mine. I always tip my pizza delivery guys and the change/coins i would get are part of that. However, I think it is really wrong not to be able to provide change if someone wants it and borderline fradulent pricing. Driver's should have change period. Also, if a store is going to charge me a delivery fee and not use that to pay your driver's appropraitely that is between the store and the driver but i will tip much less if you charge me a fee (usually just the coins and maybe a dollar). That delivery fee is my service fee for the driver, it isn't my fault if the store is being greedy with it.

 

[lilprincessnbuzz]

Off topic but this is a pet peeve of mine. I always tip my pizza delivery guys and the change/coins i would get are part of that. However, I think it is really wrong not to be able to provide change if someone wants it and borderline fradulent pricing. Driver's should have change period.

I agree, drivers should carry change. That is the same as going into a store and the cashier saying "we don't keep coins in our drawer so you won't get your change"

If the drivers don't carry change then I should be told this when I order. If I order and I am told they don't give change, then it is my decision if I want to continue with my order. If I don't have the exact change and the driver won't have change I wouldn't be able to continue with my order. Just the same as if I order and I am told they don't take checks, then I can decide to pay cash or not order.

If the restaurant doesn't want their drivers to carry change, then they should round their prices to even dollar amounts. I have never had a driver say "it's 23.49, I don't carry change so we can just call it an even $23

 

[Raevyn_Wolfe]

Edited to say. . . .nevermind, not worth my time.

At least for every customer with a bad attitude there are customers who:

do understand that even though they were charged a delivery fee it's not the driver's fault and so they don't screw the driver over because the company got greedy.

understand that drivers not carrying change is a COMPANY policy, not the drivers fault.

drivers work hard for their money just like servers and don't look at it as "just carrying the food to the door"

Thank goodness for people who tip well when it is deserved and who tip crappy when it is deserved as well.

 

[kayebee]

Edited to say. . . .nevermind, not worth my time.

At least for every customer with a bad attitude there are customers who:

do understand that even though they were charged a delivery fee it's not the driver's fault and so they don't screw the driver over because the company got greedy.

understand that drivers not carrying change is a COMPANY policy, not the drivers fault.

drivers work hard for their money just like servers and don't look at it as "just carrying the food to the door"

Thank goodness for people who tip well when it is deserved and who tip crappy when it is deserved as well.

I don't think anyone is blaming the delivery drivers, rather, they are in fact blaming the companies.

And to the poster that said it would be impossible to set prices that would result in even dollar amounts because of taxes and prices of "add ons"--the company sets the price. They can set it to any price they want. It's a lot of consumer psychology--consumers think buying something for $5.99 is better than paying $6 (and Wal Mart customers think buying something for $5.97 is even better.) I know all budget people are going to start screaming at me that those pennies add up! :yes:

We have 6% sales tax in PA--so just round your prices down or up. Charge .94 for something so the customer pays an even dollar for it, or charge 1.88, or $2.82 or whatever. That way, when you add on tax, you wind up with even dollar amounts. But companies have so trained consumers to see that .99 after the dollar amount, so all these other prices would send everyone into a tizzy.

This is so totally off topic, but I hate dealing with change, which is why I almost always pay with credit cards. And I never order delivery pizza (I'd rather eat the card board box it came in).

 

[JoiseyMom]

Actually there is a little more to it than handing over a bag of food.

A majority of the time the driver also helped make the food and any other orders that need to be made even carry out orders, take it out of the oven, box it up, then go over and route themselves on it, find out where they are going on the map. Bag the order (or orders as it most often is), carry anywhere from one order to three to there car, while juggling sodas, etc. Drive to the place, then yes, carry the food to the door and "Hand over a bag of food". Go back to the car, drive to the next order and the next. Get back to the store, call out the time each delivery took, route self back in, then go help make more pizzas and sides.
If the driver has no orders coming up they make the food for everyone else who does, clean the store, prep food, etc etc.

A little more complicated than say, a buffet server who clears plates and fills cups, but gets 15%. (not saying that a buffet server does not work for every penny they get, but just saying that deliver people do too)

As an ex line cook I never saw a server go back and cook the food they were going to take to the table. (unless you count pouring soup into a bowl)

Yes, that is true. But a waiter is making under minimum wage, and the tips are to bring them up to that...at least. The pizza delivery guys in my area, at the chains, make more than minimum wage before tips. And btw..I have mystery shopped chain delivery stores, and the only tip the company will pay is $1.00 for the delivery.

Also, I don't tip buffets 15%.

 

[RADOPT]

Finally the bill comes, and they included 20% gratutity! The signs clearly state for parties of 8 or more or if its after 10pm. It was not later than 10pm and we were a party of 5.

There was a lawsuit, I believe in New York, where a customer refused to pay the gratutity they added to the bill even though it was posted on the establishment. He had terrible service, etc. The judge sided with the customer

 

[airplane]

This just happened to me at the gas station. I asked the guy to fill it up and usually they round it up to the next quarter once the tank is full. The guy told me he couldn't put any more gas in my car and said he doesn't carry change.

I just realized most people will never have this problem since NJ is one of the only states that still has Full-Service (so maybe I shouldn't be complaining).

 

[Luvdancink]

This past christmas I bought a cheap nailpolish at sephora. I handed the girl a $20. She gave me change for a $5. When I asked for the rest of my change she flipped out on me. Then weent to get the manager and said that she "knew for sure" I gave her a 5. The manager then proceeded to count the entire drawer. I waited 25 minutes for my $15. How can busy stores have drawers that accurate anyway. I bet they just wanted to see if I was willing to wait to actually get the correct change.

 

[ktpool]

This just happened to me at the gas station. I asked the guy to fill it up and usually they round it up to the next quarter once the tank is full. The guy told me he couldn't put any more gas in my car and said he doesn't carry change.

I just realized most people will never have this problem since NJ is one of the only states that still has Full-Service (so maybe I shouldn't be complaining).

Reminds me of the time I was getting gas at the full service station. The guy stood right by my car the whole time and something was just not right, but I was young and innocent. I paid my $20 (it was a long time ago ) for a full tank. I got about 3 miles away and my gauge says only 1/2 a tank. The guy obviously stopped pumping, but was standing in front of the pump and blocking my view, if I have even looked, so I could not see it.

If I use Full Service (once in a while when it is 0 degrees!), I ALWAYS watch the pump!

 

[stahshee]

Yesterday I had a check for the amount of 258.90. So I deposited 255. I got the 3 dollars but not the 90 cents? I am hopeing it was not deposited because I want to put that in my change jar.