Originally posted by PneumaticTransit
[BI used to work Front Desk at a Disney hotel, and was working along a very nice young man in Guest Services one day. A woman comes up with her husband and baby wanting to cancel her Hoop Dee Doo reservations for party of 23 that night . He follows protocall and phones Hoop Dee Doo, and they say they have already began cooking that nights meal - there is no way they will refund a party of 23 if they cancel. Well, the woman would have no part of that - she was cancelling and getting her money back! She starts screaming at my poor co-worker, and demanding to see a manager. He goes into the back office to find a manager, and the woman is still at the desk fuming and bad mouthing my co-worker. (Keep in mind I am trying to help other guests while this is going on so I couldn't support my co-worker here). He is still in the back office, and I guess she reached her boiling point. She proceeds to lay her baby on the desk, take off her dirty diaper, seal it up, and drop it on my co-workers work station and walk off. I know I should have said something, but I was so slack-jawed I didnt' know what to say. Some people are gross. [/B]