Okay Girls here is part one of the story...
We went to M's last night. Since DS was on the verge of a meltdown and had dried queso on his shirt from the dinner we just ate I decided to stay in the car. (Nothing like trying to wiggle a coupon with a screaming dirty kid...hello redneck city!)

I reminded DH to stick his ground and he was confident he could do so. He is more on the "they have to honor the coupon" kick than I am. So off he went.

After a while he returned...with
no bag.

He got in the car and was grumbling and immediately got on his phone to look up M's number. The associate he interacted with was very rude. She was nice to him when he asked about the G, but when she saw the coupon her whole attitude changed. She told DH he could not use the coupon and when he disputed it she told him that Provo Craft would not allow them to use coupons on their products.

Seriously...PC gets their money when M's orders from them, they do not care what M's does after that!

When he asked to speak to a manager she told him one was not available. What?! So he just left.
After finding the number, he calls the store (from their parking lot) and gets a manager in literally 40 seconds (I thought one was not available

). She was very nice. DH explained the issue and the coupon. When DH told her that the coupon did not have the disclaimer and what coupon it was she got quiet and paused for a bit. She said, well that is different. She explained that she is the night manager and DH would have to call this morning to speak with the day manager who is the head of the whole store, because he is the only one who could handle the coupon.
So that is where we are. It sounds hopeful, but I do not have the G in my hands so I am still not jumping for joy. It is good to know that the manager was nice and helpful and did not have the customer service skills of a rock like the associate did. (I understand that they deal with "people" and these situations all day. I worked retail...in a tanning salon no less.

You get some crazies and some crazy situations, but you have to handle it in a professional manner.)
So I am crossing my fingers and toes that "Mr. Head Manager" is helpful.

We had this same coupon when I got my bug and the manager of this store (possibly the same person

) agreed with us on that one. Here is to hoping it happens a second time!

If it does work I will funnel all of my M's business and that of my friends to this location!
I will update more as the story continues!

Thanks for the cheers and not thinking I am a total looney or trying to cheat the system!
