Has your Amazon Prime shipping really slowed?

[aprilchem]

I'm surprised everyone is having these issues - I've ordered about 200 items from Amazon a year for the past 3 years, and just yesterday did I have my first package show up late, by one day. But we had a big snow here and everything (including UPS deliveries) was shut down on Monday and half of Tuesday, so I expected it.

I have a distribution center pretty close to me (about 30 miles away), although I've noticed that a lot of times my boxes don't come from that distribution center, they'll come from the one several states away.

 

[mmmagique]

The only thing that has slowed my shipping up has been ups weather delays. I ordered something for my niece last week and they delivered it on a Sunday!! Amazon Prime is wonderful for my family and our needs.

 

[eolian]

Yes. I had an order last week that I finally contacted customer service on that seemed to be lost, they were great, refunded part of it, overnighted part of it, and extended my prime membership. It showed up the next day, of course.
I ordered something that was supposed to show up yesterday and it looks as if I will get it today (three days).

 

[wiigirl]

The only thing that has slowed my shipping up has been ups weather delays. I ordered something for my niece last week and they delivered it on a Sunday!! Amazon Prime is wonderful for my family and our needs.

Same here, only slowed due to crazy snow storms. I LOVE Amazon Prime.

 

[EMAW_KSU]

The only time I have had a prime shipment delayed was due to a snow storm.

 

[jrmasm]

I'm surprised everyone is having these issues - I've ordered about 200 items from Amazon a year for the past 3 years, and just yesterday did I have my first package show up late, by one day. But we had a big snow here and everything (including UPS deliveries) was shut down on Monday and half of Tuesday, so I expected it.

I have a distribution center pretty close to me (about 30 miles away), although I've noticed that a lot of times my boxes don't come from that distribution center, they'll come from the one several states away.

I haven't really had any problems either. I think in the 4 or 5 years that I've had Prime, 1 or 2 packages have had a late delivery.

But the Marketplace, arggh!! I have a terrible time with those orders lately. Stuff never shows up! I've been able to get the money back everytime but it's a huge pain. I'm trying to just stick with Prime orders because I know I'll get them and on time.

 

[bernina]

My items still get delivered by the 2 day window promised however I've noticed a delay in when I get the shipping emails and when tracking info is available on the shipping sites (UPS, etc).

Just a heads up, those with Amazon Prime also get free 2 day shipping at shopbop dot com (can't post URLs yet). Just used it to get some Hunter Rain boots for our Alaska cruise, so excited!!

 

[HM]

I had an order placed on a Tuesday morning. When I placed the order, it said two day delivery would be Friday. Once I actually placed the order, that mysteriously changed to a Saturday guaranteed delivery on the confirmation. Bad weather hit on Thurs/Fri. Tracking said the item was in the delivery hub near us on Friday. Item was eventually delivered on Wednesday more than four days late and the roads had cleared up days before. Delivery was more than a week after I ordered it using Prime. I contacted customer service and let them know that was unexceptable. (The items were for a baby shower on that Sunday, which I had to go to empty-handed). I want to know what the heck GUARANTEED DELIVERY means? I ended up with a $5 credit on my account, but I had to work for it. What should happen when items don't reach you when guaranteed?

Now, I'm still getting some things in the two-day guaranteed time, but I do believe more and more I'm getting three-day delivery or more on items.

 

[Mrs.Malone]

I don't have Prime, but I've ordered 3 items from Amazon in the past few weeks. I paid the regular 3-5 business day shipping for them. One item arrived the day after I ordered it. The others came less than 48 hours after I ordered. I was impressed and glad I hadn't paid for express shipping.
I try not to order from Marketplace sellers anymore. Too many items that suddenly become unavailable a week or two after I place my order!

 

[meg8017]

I have had this problem too. Although my items are being shipped 2 day, I've had several that did not ship out for several days even though they were in stock. Not sure if this is a "handling" delay? I have had Prime for a few years and the 2 day shipping had always been fantastic. Always got the item 2-3 days after ordering (depending on time of day order was placed). Now? I've waited over a week multiple times. Also, items previously were always sent UPS. Now, I have had several that are USPS or UPS transferred to USPS (forget what it's called). I think this is causing a delay. I have lost my love for Amazon over the last year... had missing orders, cancelled by their error orders, late orders. Their CS is horrible 90% of the time, a huge part of that being a language barrier and almost always they are not understanding my problem and feed me a generic script answer. Also the fact that they used to have free returns and now charge (and I had a few things that they wanted ridiculous $$ to send back it wasn't even worth it.) Aah, sorry for the rant. Needless to say, I will not be renewing my Prime when it's up this year.

 

[plummer925]

My items come USPS now and the mail carrier STUFFS them in my mailbox - I literally almost could not get one OUT it was stuffed in so tight (Have NO idea how she got it in here!). So, not only did it take 4 days instead of 2, but got all bent because they are now using USPS - I live in the country and she could have easily put it on top of my mailbox. Ugh. Yea, I know, not Amazon but USPS but if they are shipping that way, then that is what I need to expect.

I am upset and we get Prime at a discount (hubby is a grad-student). I will NOT be renewing this year. I can't imagine how you all feel that paid full price for Prime!

 

[wendow]

Not sure if this is a "handling" delay?

This is more of what I think is going on. Items that are shipped UPS are still shipping at the same speed. There just seems to be an extra delay in when my items are leaving Amazon's warehouse. A delay that used to not be there.

And it's not an issue, for me anyways, of it being a marketplace seller. I pretty much never order unless it's sold and shipped by Amazon.

 

[mks18412]

I have had this problem too. Although my items are being shipped 2 day, I've had several that did not ship out for several days even though they were in stock. Not sure if this is a "handling" delay? I have had Prime for a few years and the 2 day shipping had always been fantastic. Always got the item 2-3 days after ordering (depending on time of day order was placed). Now? I've waited over a week multiple times. Also, items previously were always sent UPS. Now, I have had several that are USPS or UPS transferred to USPS (forget what it's called). I think this is causing a delay. I have lost my love for Amazon over the last year... had missing orders, cancelled by their error orders, late orders. Their CS is horrible 90% of the time, a huge part of that being a language barrier and almost always they are not understanding my problem and feed me a generic script answer. Also the fact that they used to have free returns and now charge (and I had a few things that they wanted ridiculous $$ to send back it wasn't even worth it.) Aah, sorry for the rant. Needless to say, I will not be renewing my Prime when it's up this year.

I just returned some thing and the return shipping was free.

 

[kaytieeldr]

I don't have Amazon Prime, but I do order from Amazon fairly regularly. I also buy from another online site once a month or so that uses UPS for delivery. In the last year, delivery of my items takes about double what it used to. This is during off-peak (not Christmas) and without weather delays. I've watched my tracking and saw my boxes literally sit for 10 days in a UPS sorting facility. I've also seen it updated to say it's at a facility in my state, only to find 2 days later it says it's now up north somewhere. It's frustrating.

Since I'm also a seller on Amazon (DD and I are both full-time college students and we re-sell our textbooks there), I ship USPS now for fear UPS will do the same with my outgoing packages, and so far so good.

I had an order placed on a Tuesday morning. When I placed the order, it said two day delivery would be Friday. Once I actually placed the order, that mysteriously changed to a Saturday guaranteed delivery on the confirmation. Bad weather hit on Thurs/Fri. Tracking said the item was in the delivery hub near us on Friday. Item was eventually delivered on Wednesday more than four days late and the roads had cleared up days before. Delivery was more than a week after I ordered it using Prime. I contacted customer service and let them know that was unexceptable. (The items were for a baby shower on that Sunday, which I had to go to empty-handed). I want to know what the heck GUARANTEED DELIVERY means? I ended up with a $5 credit on my account, but I had to work for it. What should happen when items don't reach you when guaranteed?

Now, I'm still getting some things in the two-day guaranteed time, but I do believe more and more I'm getting three-day delivery or more on items.

Respectfully, once the item leaves the seller, they don't have a lot of control over how long it sits at a sorting facility or hub, or where that company sends it while trying to get it to the recipient.

I did have some trouble around Christmas but that was a combination of the weather and UPS overextending. What irritates me - and it's minor - is I can't seem to schedule a delivery for Monday without paying extra. Orders I place Thursday really do get two-day delivery, by FedEx; orders I place Friday get scheduled for Tuesday.

 

[undertheradar]

Yes, shipping is much slower as of late. Our Prime used to get to us in 2 days, now we are lucky if it arrives within a week. Somehow I am sure that Amazon will be trying to upsell quicker delivery.

 

[bumbershoot]

I have a distribution center pretty close to me (about 30 miles away), although I've noticed that a lot of times my boxes don't come from that distribution center, they'll come from the one several states away.

They don't stock the same items in each center.

I want to know what the heck GUARANTEED DELIVERY means? I ended up with a $5 credit on my account, but I had to work for it. What should happen when items don't reach you when guaranteed?

A guarantee means you will be reimbursed in some way if it doesn't happen. It never ever EVER means you WILL get it in that time frame absolutely. No one can make that happen absolutely.

You got a $5 credit. That's what should happen.

 

[hsmamato2]

yes, it has slowed recently.... I am not pleased with this..... don't advertise 2 day shipping and then make it 3 or 4.....

 

[Alexle2007]

I have had no problems except for a one day delay this week when we had a snow storm. And considering school was closed for 2 days, I am not holding it against them and they did email me to expect them to be late.

I agree though about USPS shoving packages into the mailbox that shouldn't be. Totally not an Amazon or Prime issue. And I've had problems with UPS leaving the package in front of my garage door and then accidentally running over it. Again not an Amazon or Prime issue. Just lazy delivery people.

 

[AmberHeartsDisney]

I have not had any issues, We order things oh most monthly and no one issue.

 

[Sunnywho]

Yes. Amazon is now using FedEx's SmartPost service for some areas. This starts off FedEx, and then they hand it off the post office, and then the post office delivers it during their usual route. This adds a delay of about two days. I've downgraded my use of Amazon because of it.