Has anyone ever had 1 reservation show up as a split stay?

[acejka]

My original reservation was for:
September 27-29, Vero Beach
September 29-October 4 Saratoga Springs


I called today and said I would like to cancel the Vero Beach part and stay a whole week at Saratoga Springs.

It was availible and everything went through but when I look at the website, I have September 27-29 at Saratoga Springs, and a second reservation for September 29-October 4 at Saratoga Springs.

Has anyone had this happen? I asked the girl on the phone before I hung up and made sure that she knew I wanted to stay a whole week and she said she would try to link the reservations, but I am guessing it didn't work.

Does this mean I am going to have to switch rooms? It doesn't make sense to me to have us switch from one studio to another.

 

[bobbiwoz]

Is it possible that you used different home resort points for the 2 parts of the vacation? When that's happened, they aren't able to use just 1 reservation number, but the reservations are linked and there's no moving. That's happened to me a number of times.

Bobbi

 

[acejka]

Is it possible that you used different home resort points for the 2 parts of the vacation? When that's happened, they aren't able to use just 1 reservation number, but the reservations are linked and there's no moving. That's happened to me a number of times.

Bobbi

We only have one contract through AKL, but these points are developer points that we got with the AKL purchase, so I think they are all on the developer points, I made sure to say that I wanted to use all developer points for my stay.

I'm glad to hear that its happened to someone else and no moving is involved. Thanks!

 

[Dean]

As a rule days added at the beginning of a stay will be a different reservation # as will wait lists and when different contracts are used.

 

[acejka]

As a rule days added at the beginning of a stay will be a different reservation # as will wait lists and when different contracts are used.

Thanks for the info!