We were a Grand Gathering, 3 rooms.
First the good, (which for us, was nearly everything):
Mousekeeping was great - whatever time we returned to our room, it had been cleaned to our satisfaction.
Food court - food and atmosphere were great! It surpassed our expectations. (Used Q&C vouchers and always got a fantastic deal).
Pool area: Fun for all ages! I was impressed with the staffing. As you would expect, in August the pool was often busy. We always found a space with chairs; they were kept tidy, not shuffled all over the place. The life guards were on top of rowdy kids, in a very "disney" way. I felt very comfortable with my four year old going up and down the slide because there was great supervision.
Now the bad:
Bus service: I am just figuring we had bad timing because we always waited at least 15 minutes, sometimes longer. One afternoon, on our way back from BB we actually waited for over an hour! Without exaggeration every other resort had gotten numerous busses before POFQ got even one. So many people had gathered, we had to wait for the second bus to come, and when we pulled away, there were still more guests abandoned at the water park! This became frustrating by the end of our 8 days! We tried to have the attitude, "were on vacation, we aren't in a rush to get anywhere." However, it got difficult day after day waiting.
The UGLY: the manager that was on duty the day we checked in. As I said, we had three rooms. When we arrived at around 1:00, only 2 were ready. That was more than okay. We dropped our bags, freshened up, and off we went. We had taken a 7 AM flight, which meant we were up at around 4 AM; we got tired earlier than we expected. We went back to POFQ, then let the kids swim for awhile. At 7:00 PM we called the front dest to check on the 3rd room. It was still not ready. We waited until 8PM, called again. No still not ready, which we knew because it was next to the other 2 rooms and no mousekeeping had arrived. Within a couple of minutes mousekeeping arrived. My sister (whose room it was) decided to go to the front desk to speak to the manager. Long story short, he was extremely condescending and basically not apologetic at all, which was the problem! After explaining that she had 3 exhausted children that needed to get to bed, he offered 1/2 a night credit. She left satisfied. She came back to my room. Knocked on the door of what would be her room. The mousekeeper informed her it would be at least another 1/2 hour, (I do not know what kind of shape the room was left in). This would bring us to after 9 PM. My sister went back down to the manager. She asked him if she stayed 4 to 5 hours past check-out time what would happen? He, of course, tried to avoid answering her very direct question. Once he realized she wasn't letting him off the hook, he said she'd be charged an extra day. She asked, "Not a 1/2 day?" He then said he would give her credit for a full day. I really want to say, had he treated her differently this wouldn't have been such an issue. He really tried to play it off like her expectations were too high, not that they were falling short! She got into the room at about 9:15 PM. Oh, by the way, mousekeeping did a superb job!
Sorry so long, but that was our experience. I would definitely go back, though. The atmosphere and great CM's made this vacation great even with a rocky start and slow transportation!
