HARD ROCK HOTEL INFO, FAQ and more........

[davper]

Hello HRH people. Just booked 24 to 31 Aug and the question turned to what type of room we would get.

Option for family of 5-
2 queen deluxe or
2 queen club level.

Differences
+$170 for the entire week for club level access
500 sq ft for deluxe vs. 371 sq.ft for club level room
Need for another bed, either rollaway @ $25 per day or we bring an aero bed or my 6 year old.

When I spoke with the front desk and they gave the list of offerings in the club room, it seemed like you are getting alot in terms of a nice breakfast, drinks and snacks throughout the day and appetizers/wine at night, all in a comfortable setting. The front desk also indicated that there are club level rooms available that offer 2 queen deluxe but that they are not available for booking, only request at the time of arrival. Has anyone had any luck getting one of these rooms on arrival day? It seems as though they are few and far between.

As we aren't big on spending time in the room with 3 kids I think that we will pull the trigger on the smaller club room that offers greater access to the resort amenities.

Would you agree that this is a wise move to do so? The deluxe rooms do look nice but you're giving up alot just to get one.

Wow, that is a tough call. Is the $25 day for the roll away for both rooms? Because the Deluxe has a sofa that the 6yo can sleep on.

You could bring a pool float to use as an air mattress for the 6yo. Takes up less space than the aero and could fit in the smaller room and save the $25.

So the question comes down to, can each person get $5+ a day in value from the club level. I think yes and I would probably go with the club level in your case.

 

[Wohjen]

Hello HRH people. Just booked 24 to 31 Aug and the question turned to what type of room we would get.

Option for family of 5-
2 queen deluxe or
2 queen club level.

Differences
+$170 for the entire week for club level access
500 sq ft for deluxe vs. 371 sq.ft for club level room
Need for another bed, either rollaway @ $25 per day or we bring an aero bed or my 6 year old.

When I spoke with the front desk and they gave the list of offerings in the club room, it seemed like you are getting alot in terms of a nice breakfast, drinks and snacks throughout the day and appetizers/wine at night, all in a comfortable setting. The front desk also indicated that there are club level rooms available that offer 2 queen deluxe but that they are not available for booking, only request at the time of arrival. Has anyone had any luck getting one of these rooms on arrival day? It seems as though they are few and far between.

As we aren't big on spending time in the room with 3 kids I think that we will pull the trigger on the smaller club room that offers greater access to the resort amenities.

Would you agree that this is a wise move to do so? The deluxe rooms do look nice but you're giving up alot just to get one.

I have not stayed at HRH but look forward to it in June. Last October we stayed in club level at PBH and loved it!! It was just my DH, DS11 and myself. Even with just the 3 of us, we got our money’s worth. This June we will stay club level again with 4 of us (5 if my oldest can go). My opinion is your value is in club level with 5 people. I’m am spoiled to it now! At PBH the club room was a deluxe but I would give that up if I had to choose between the two.

 

[hhoope01]

So basically, your decision comes down to more room or $170 for breakfast and snacks/drinks during the week. You should be able to squeeze the extra bed into the club room, but it won't leave a lot of space for walking around.

How big is your family on breakfast? Mine isn't big on breakfast and my wife and daughter still like to hit Starbucks instead. So I didn't really save much on breakfast. But, and here is where I really liked the Club. In my stay last week at Portofino in a club room, before 8am, it wasn't very crowded. In fact, it was fairly calm. I'm an early riser and not wanting to bother the kids, I could head down the lounge, get a tea (or 2) and read the daily news. It provided a very nice and calm before the storm of the day began.

So if you want to have a "quiet" area to lounge at before the day starts, the club can be a very nice (maybe even necessary) start for you. And having breakfast, snacks, evening hors devours and desserts can be just a bonus.

So personally, I'd go with the club room over the extra space, but that is just me.

 

[pattyw]

We stay club at HRH and love it! We have four adults and the kids do not want to share a bed. The roll away is great! It has a nice mattress and fit between the bed and window fine- so we didn't lose much floor space. We had this in a regular room. We have received a deluxe room before- without requesting one. I would call the hotel and put the deluxe request in. They are very good about meeting requests if possible. This way, you would get the room before someone like us who did not request it does. I think the club offerings are well worth it. Because you are so close to the parks, it is easy to come back to the hotel and take full advantage of the offerings.

 

[Koz]

Wow, that is a tough call. Is the $25 day for the roll away for both rooms? Because the Deluxe has a sofa that the 6yo can sleep on.

You could bring a pool float to use as an air mattress for the 6yo. Takes up less space than the aero and could fit in the smaller room and save the $25.

So the question comes down to, can each person get $5+ a day in value from the club level. I think yes and I would probably go with the club level in your case.

Hi Dav the $25 only applies to the Club level 2 queen room on a per night basis, as the DLX does offer the pullout sleeper for the 5th person at no add'l charge. When they told me of the difference in price between club and non club level it was actually very surprising. I know that we would take advantage of the breakfast every day, plus the bottled water, plus the snacks available all day while we are having a resort day, plus the wine and drinks at night, makes it a very enticing offer.

 

[Koz]

We stay club at HRH and love it! We have four adults and the kids do not want to share a bed. The roll away is great! It has a nice mattress and fit between the bed and window fine- so we didn't lose much floor space. We had this in a regular room. We have received a deluxe room before- without requesting one. I would call the hotel and put the deluxe request in. They are very good about meeting requests if possible. This way, you would get the room before someone like us who did not request it does. I think the club offerings are well worth it. Because you are so close to the parks, it is easy to come back to the hotel and take full advantage of the offerings.

Thanks Patty, the one thing the front desk told me was that I can't even request the deluxe club 2 queen room ahead of time- that it has to be requested on date of arrival. Do you have any inside tips or info in that respect?

 

[pattyw]

Thanks Patty, the one thing the front desk told me was that I can't even request the deluxe club 2 queen room ahead of time- that it has to be requested on date of arrival. Do you have any inside tips or info in that respect?

I've never requested a deluxe room but we do have certain areas we request. Was it reservations that told you that or the front desk? They usually transfer me to the front desk from reservations when I put a request in. If you do stay club, I'd try calling the club concierge desk and ask if they could put the request in.

 

[Koz]

I've never requested a deluxe room but we do have certain areas we request. Was it reservations that told you that or the front desk? They usually transfer me to the front desk from reservations when I put a request in. If you do stay club, I'd try calling the club concierge desk and ask if they could put the request in.

Patty it was the front desk that told me I couldn't request the dlx 2q club room in advance. What areas do you like to request? Club concierge desk is a great idea!

 

[pattyw]

Patty it was the front desk that told me I couldn't request the dlx 2q club room in advance. What areas do you like to request? Club concierge desk is a great idea!

We prefer a quieter area and request a room away from the lounge. We usually get that request. Yes- try the club concierge desk or even try the front desk again. You may have talked to someone who doesn't understand that you are simply putting a request in and not reserving the room as it's not possible to do so. If they really can't accommodate the request, I would say checking in earlier in the day would help if that's possible. But, I wouldn't worry. While the deluxe rooms are nice and offer a sofa and a larger storage area, you will have plenty of room in a regular room and will be happier on the club floor with the food offerings.

 

[houseofthrees]

Hello HRH people. Just booked 24 to 31 Aug and the question turned to what type of room we would get.

Option for family of 5-
2 queen deluxe or
2 queen club level.

Differences
+$170 for the entire week for club level access
500 sq ft for deluxe vs. 371 sq.ft for club level room
Need for another bed, either rollaway @ $25 per day or we bring an aero bed or my 6 year old.

When I spoke with the front desk and they gave the list of offerings in the club room, it seemed like you are getting alot in terms of a nice breakfast, drinks and snacks throughout the day and appetizers/wine at night, all in a comfortable setting. The front desk also indicated that there are club level rooms available that offer 2 queen deluxe but that they are not available for booking, only request at the time of arrival. Has anyone had any luck getting one of these rooms on arrival day? It seems as though they are few and far between.

As we aren't big on spending time in the room with 3 kids I think that we will pull the trigger on the smaller club room that offers greater access to the resort amenities.

Would you agree that this is a wise move to do so? The deluxe rooms do look nice but you're giving up alot just to get one.

I would opt for the club level, especially with such a small price difference. We are also a family of 5 and we get club level whenever we can. It saves us so much on the food/drink budget. We just bring an air mattress with us. We didn't have any issue with it taking up too much room when we stayed at HR.

 

[Koz]

Booked club and confirmed with club concierge that we can put the request in the reservation but that it's not guaranteed for us to get club level deluxe 2 queen. Sounds like there are less than 5 rooms total that offer this option. We will arrive early the morning of so I'm hopeful but whatever happens, happens.

Does anyone know if you can purchase mugs for use at the freestyle drink machines on property, similar to what you can do at Cabana Bay? Or. since we have club level is it not even worth doing so?

 

[houseofthrees]

Does anyone know if you can purchase mugs for use at the freestyle drink machines on property, similar to what you can do at Cabana Bay? Or. since we have club level is it not even worth doing so?

I don't believe HR has the freestyle mugs, but you wouldn't need them with club level. Soft drinks are available all day and the rooms have a little refrigerator

 

[Koz]

I don't believe HR has the freestyle mugs, but you wouldn't need them with club level. Soft drinks are available all day and the rooms have a little refrigerator

High fives all around. Thanks!

 

[Polyonmymind]

Anyone have experience renting a pool side cabana for the day? Cost? How many people will this hold? This seems like a good way to spend the day while not in the parks.

 

[macraven]

Anyone have experience renting a pool side cabana for the day? Cost? How many people will this hold? This seems like a good way to spend the day while not in the parks.

I just checked and we will add the cabana info to this sticky

Give me tonight to get that info listed

 

[pattyw]

We rented a cabana last March. I know the cost varied from weekday and weekends. We paid $300 I believe. You do get $50 of food and beverage credit. It was just three of us, but we really enjoyed this. You can have the cabana from morning until the pool closes. It was a nice splurge and we'd do it again.

 

[Polyonmymind]

thank you @macraven and @pattyw!! We are planning a week long trip late June. Thinking of a pool day instead of going back to Volcano Bay.

 

[macraven]

adding info to the cabana section but still trying to obtain more info.
i'm calling the numbers i have to make sure which one is the correct number to call for booking a cabana
will include that info once it had been validated

its always a work in process to add and update for current info in the stickies.

 

[pattyw]

adding info to the cabana section but still trying to obtain more info.
i'm calling the numbers i have to make sure which one is the correct number to call for booking a cabana
will include that info once it had been validated

its always a work in process to add and update for current info in the stickies.

I called the fitness center to book the cabana- that's where we checked in, paid, and received our tv remote as well.

 

[macraven]

I called a few times and did get more info about the cabanas.
Updated that section in the sticky.

The one thing i did not confirm is the discount for the ap holders but do know those on club level do receive a discount on cabana rental.
The amount was not disclosed to me as it depends on the season and day of the week you book it.
Fridays and Saturdays have higher charges for the cabanas.

Also, still trying to confirm the $50 discount that pattyw received for food/beverage.

The last time i rented a cabana has been years ago.
The food/beverage discount was in effect back then and assume it still is valid
But, I don't list any info until I call and confirm with the hotel.
So for now, lets say it is a great possibility that discount still applies for all (unofficially)