Back in February, I received an offer for discounted rates at the Grand for $269/night in a standard room. The only problem was the offer expired a week before the trip we were planning. A trip for just the wife and I to celebrate our 20th Anniversary. I used the online chat to inquire about them extending the rate a week for us so we could take advantage of it for our anniversary. After a little while of them checking and finally saying they could not, I thanked the CS Agent and logged out of the chat.
Well, up popped a window asking if I would take a quick survey about my chat experience. Normally, I exit out of those but this time I decided to go ahead and fill it out. After the multiple choice questions were done, it asked for a summation of my experience using the chat system. I explained why I had logged in, told them that while I understood why they couldn't extend the rates I was still disappointed that Disney coouldn't extend a little pixie dust to make our 20th special.
The next day I got a call from the Special Activities Department. Once again they asked why I had used the chat system and i explained it to them. They then said they were sorry, but couldn't extend the rates for me. But then they said that since they are a different department they could make me a special offer.
Help with preferred viewing for any shows we may want to see.
Help booking any dining we wanted.
Help booking any tours we wanted to go on.
And the real kicker? A rate of $189 a night for a Premium View room at the Grand for the duration of our stay.
Sorry, that was a bit long winded.