Had it with BCV

I just wanted to mention that we just returned from an 8 night stay in a 2 bedroom dedicated, Unit 141, and we had a fabulous time. Its our second stay at BCV, the first being in 2004 in a studio.

We have had no problems at all at BCV, with the room or otherwise. I think it a great resort and I'm so happy we own there. I was proud to "show it off" to my mom and sister who came down for a visit.

The only "negative" I found in the 2 bedroom dedicated was the very very small master closet. But overall in the villa there was enough closet space, just not in the master itself. The dedicated second bedroom had much more space to store things.
 
sandieb said:
...I love the BCV too...It is just somewhat tattered...
Disney's officially calling BCV "shabby-chic" now. It's sort of like a sub-theme with the added benefit of a slight reduction in dues. You'll be reading about it in the next Vacation Magic.
 
We stayed over the summer 06.When we entered i noticed the closet door was broken and we needed a light bulb replaced. Before going to Epcot stopped at the front desk and told them. Four hours later the problems were fixed by maintainence. We are all responsible for the upkeep of the resort. If your not happy put it in writng to Jim Lewis and see if are concerns are addressed. We have gone twice and had a great time. I wish all members and non members would call to have problems fixed to save the next person the trouble.
 
ryley26 said:
I wish all members and non members would call to have problems fixed to save the next person the trouble.

There was once an idea on this board of cards to be left in the villas when there was a problem. I think that was a good idea. Can someone bring that up at an upcoming member meeting? When the kids were watching their movie, and the tv in the master bedroom was broke, it took a couple of hours to get a new one in the room, and by that time, we were ready for bed, not watching tv. How can housekeeping/maintenance check everything in every room after check out? It is a hassle to call sometimes. The cards could even be preaddressed and you could drop them in the mail from home or from the airport.
 

jade1 said:
Beca said:
How good is it to have a Beca back. :thumbsup2

I dont mean "renters" are the entire problem here either (although thier complaints eventually mean us BCV owners should be paying more in dues to keep the place up better). The point is the high demand explained by Beca is the issue. If rooms do not sit empty how can the get maintained? Over a year how many rooms at OKW or SSR sit empty not getting wear and can get maintained? Owners at BCV will pay more in dues as well as see a greater return on investment (if they sell), but the bottom line is the only way to level the playing field on wear and tear (and expectations of condition) is to eliminate non BCV owners from staying at BCV, taking more rooms out of the system for extended periods of maintenance (increasing waitlists even further) or charging a user fee-otherwise we all just need to lower our expecations of BCV and live with it.

What the heck happens with the $750 per night that I'm paying Disney to stay at the BCV? It doesn't go into maintaining in the resort?

Coming from one of those renters that you all seem to dislike, maybe part of the problem is that those who own are treating the place like their own home and not treating it as a guest! In the beginning it seems like it was so popular that unless you owned you couldn't stay there and the place got run down according to our friends who are DVC members, so I guess it that was done by owners not renters. Maybe if everyone just respected the place and treated it as if they were guests, there wouldn't be as much wear and tear!
 
cjsmith said:
jade1 said:
What the heck happens with the $750 per night that I'm paying Disney to stay at the BCV? It doesn't go into maintaining in the resort?

Coming from one of those renters that you all seem to dislike, maybe part of the problem is that those who own are treating the place like their own home and not treating it as a guest! In the beginning it seems like it was so popular that unless you owned you couldn't stay there and the place got run down according to our friends who are DVC members, so I guess it that was done by owners not renters. Maybe if everyone just respected the place and treated it as if they were guests, there wouldn't be as much wear and tear!

Cant answer where the money goes, many people rent BCV on BWV or OKW points, I assume most of the $750 a night you gave someone went in thier pocket not a donation to the "upkeep the BCV fund". If you read my reply it says renters are not the entire problem-also in the reply you will read it is the popularity that is the issue (which includes renters), it is indeed mostly DVC members filling the place and causing the wear because its always full and has no time to maintain as well. Its impossible that only BCV members could keep the BCV filled-there is not enough points allotted for that so thats invalid. You may have heard for peak weeks it would be all BCV owners-not the entire year. Its unlikely that the DVC members decided to "disrespect" the BCV but if they stay somewhere else they will treat it better.
 
I just wanted to say that any DVC owner staying at any DVC resort should document in writing items they find in disrepair and send the correspondence to Jim Lewis and/or Carli D'Agostino. Be realistic in voicing your concerns without being threatening (I'm selling my contract tomorrow!) or hinting for some kind of compensation (I deserve some of my points back!). They need to be aware of the maintenance problems arising at some of the resorts and I doubt very many of those "calls to the front desk" go any further than the person at the other end of the line. Perhaps we can all be a little more proactive in our approach to getting these issues resolved rather than just using a discussion board that always seems to turn into a debate between the "believers" vs. the "non-believers".
 
DizWacko said:
I own at BCV and I will NOT stay there again until the place gets updated.

A perfect illustration of this is that I booked my honeymoon at the Beach Club Deluxe resort .. not the villas. Not that the hotel was perfect, but the hotel portion of the resort seemed cleaner, had nicer beds, and definitely seemed to have less overall WEAR to it (the furniture, carpets, etc).

Its really a shame what happened to the villas .. its bordering on disgusting in some parts.


I have found the same things and reacted in the same way--we have not stayed in three years now and it still is not on the high priority list. I love when I read the great things about BCV threads, but then I see these and it makes me uncomfortable with the idea of staying again. If I do reserve it I will be putting "a clean room" in the requests section--but like all requests I won't hold my breath for them to fulfill it ;)
 
There has definately been a decline in the upkeep and daily cleaning of the units at all the DVC's. They seem to have cut way back on the staff and waiting several days to clean the villas vs. daily cleaning of the hotel rooms is probably a big reason why they are going downhill so fast. They were replacing some of the furniture when we were there a few months ago. We have seen a huge decline in the service provided to the villas. There seems to be a morale problem with the staff. When we have had issues with cleanliness (or lack of), we have received a cool response when we mention it. Maybe they need to clean more often and a fee for those that are not owners sounds like a great idea. They charge us if we ask for extra cleaning service.
 
We have stayed at the BCV 8 times and Saratsota Springs just once (Dec 05). Our stay at Saratoga was the worst experience. Dirty rooms when we checked in. Full of garbage, wet clothing, food on the floor and in fridge. They finally switched us to another room....at 2 am...not much better. Less garbage and no wet clothing. They treated us like we were bothering them when we complained. I'll take BCV any day.
 
jade1 said:
Beca said:
How good is it to have a Beca back. :thumbsup2

See, I am still so scatterbrained on the boards.....I totally missed this comment until someone quoted you....THANKS!!!! :p

Beca
 
cjsmith said:
jade1 said:
What the heck happens with the $750 per night that I'm paying Disney to stay at the BCV? It doesn't go into maintaining in the resort?

Coming from one of those renters that you all seem to dislike, maybe part of the problem is that those who own are treating the place like their own home and not treating it as a guest! In the beginning it seems like it was so popular that unless you owned you couldn't stay there and the place got run down according to our friends who are DVC members, so I guess it that was done by owners not renters. Maybe if everyone just respected the place and treated it as if they were guests, there wouldn't be as much wear and tear!

I'm sure DVC borrowed money to build the resorts, and they have "mortgage" to pay...that's where part of the money you are paying goes. Owners at BCV pay about $4.50 per point they own to "maintenance of the resort". If you are renting from an owner, $4.50 of every point you rent goes to the owner to help cover those dues, the other part goes to the owner to cover the cost of their initial investment, interest, and their time in managing the rental.

If you are renting at 75 points per night....then, you are paying about $340 per night for maintenance and services....including transportation, cleaning, staffing, and maintaining that gorgeous pool complex. So yes, renters do pay. I, for one and not buying the "renters damage our resort" theory. We're all people. What I do buy into is this. If I get a hole in a sweater, and immediately repair that hole, it does not get any bigger. However, if I don't fix the hole, continue to wear the sweater and wash it...it get bigger and bigger until people are beginning to see parts of me that they wish they never had to see!! ;) And, at some point, the sweater become irreparable. I have to throw the whole thing out and start over...at a much greater expense to me.

The same thing is true of hotel rooms. If a carpet is scheduled for "maintenance" cleaning, but that cleaning requires that the room be cleaned first, but the previous occupants didn't leave until straight up 11:00, and the mousekeeper didn't finish the room until 1:00, then the carpets might possibly be wet well until the late evening. DVC then has a choice....clean the carpets and risk a backlash of "What do you mean my room isn't ready? And, "I had to wait until 6:00 to get into my room, only to discover that I can't walk in there with my shoes off? I want another room!!" And, then the dance of the "room shuffle" begins. This is no easy task to keep rooms assignments "doable" when a resort is filled to capacity, and everyone arrives and departs on different days. I cannot imagine what a headache that must be.

So, the only choice is, "We'll just wait to clean those carpets". Then, the oils and dirt on the carpets not only make for a bad guest experience, they contribute to the "wearing out" of the carpets. Then, they have to be replaced sooner than originally scheduled, which causes dues to go up for owners.

Realistically, if just ONE 1bdrm, ONE studio, and ONE two bdrm unit went unoccupied each night, these problems would virtually disappear. I think this type of "vacancy" is what DVC expected when they designed the system (let's face it...many owners waste points every year), and I would bet that many of the other DVC resorts do have vacancies on any given night. But, this is just not the case at BCV.

This is why owners get so upset at non-owners talking about the poor condition of BCV, and often quip, "Fine...don't stay there!" The RESORT needs a vacation from the constant 100% occupancy. No wonder there is a morale problem by the staff there...they are overwhelmed. When I was a flight attendant, my husband could always tell how full my flights had been that day by my attitude in the evening. Working 6 flights filled to capacity would always set me off....it was exhausting!! I'm sure the same is true of the staff at BCV. After a while, you get tired of running at "full-speed" every day....at some point, you are just going to start walking.

:wave:

Beca
 
We Bought a small add-on a few years ago Sight unseen. Last year we finnally were able to stay there for a night on our multi-resort trip, and I have to say that we were really dissapointed. So much so that we sold the add-on last month.
 
Sandie, I think we stayed in the same villa!

Our first BCV stay (owners since 2002), was this past Feb. I made no room requests, for me view doesn't matter...location, all have pro's & cons.

We were the very LAST room (2br dedicated), right next to the parking lot stairway. It made for a loooooooong walk to SAB or even the marketplace. But very nice access to our car.

Not at all impressed with BCV, the layout was odd to me and I noticed all of the same maintenance/housekeeping issues. We never got T&T (and I didn't complain, I can wash a load of towels). Although now I'm thinking for the benefit of others that do care, I should have said something.

I wish I could trade in my BCV points for Boardwalk...that feels like "home" to me!
 
I am so glad we did not encounter any of the negatives reported on this thread on our stay at BCV this past November. We had a clean room that impressed my very hard to impress DSIS and DBIL who stayed in the 2bdrm with us. We had just convinced them to purchase DVC at the BCV because they would only stay at the YC (and their very picky, spoiled kids, whom I adore, feel the same way). They came down and stayed with us on our points and absolutely loved it and we're all booked there again in Oct/Nov but this time in separate rooms. There was not one bad thing that any of us ever mentioned. We even made comments about the Mickey head designs in the hallways (the kids would say "hidden mickeys" all the way to the elevators and back) and nobody ever even noticed the carpets looking the way that some have described.
I'm sorry that others have had these issues and I'm not going to even worry or wonder if we might be dissappointed for our next trip because we haven't been so far at either BCV or our home resort VWL. If a problem does arise I know we would deal with it on the spot and we have always encountered nothing but friendly and accomadating CMs no matter where we have stayed or no matter what requests we had. I just wanted to share my observations on the subject. :sunny:
 
So far we have had no problems at any DVC rersorts.
 
hobie said:
Maybe they need to clean more often and a fee for those that are not owners sounds like a great idea. They charge us if we ask for extra cleaning service.

I like this theory....almost. If the dues aren't enough to cover the cost of a housekeeping staff to clean the villas more frequently and the villas are becoming rundown, maybe there should be a mandatory additional fee based on use. Not just for point renters, but for anyone occupying a villa (including DVC owners, family and friends) that isn't paying outright for a cash ressie whereby the cost of housekeeping is already built in to the price of the room. Of course, if everyone seriously believes that more frequent housekeeping/WDW access to the villas is the answer, why don't we just take it upon ourselves to begin paying the non-mandatory extra cleaning fee now?
 
jade1 said:
cjsmith said:
Cant answer where the money goes, many people rent BCV on BWV or OKW points, I assume most of the $750 a night you gave someone went in thier pocket not a donation to the "upkeep the BCV fund". If you read my reply it says renters are not the entire problem-also in the reply you will read it is the popularity that is the issue (which includes renters), it is indeed mostly DVC members filling the place and causing the wear because its always full and has no time to maintain as well. Its impossible that only BCV members could keep the BCV filled-there is not enough points allotted for that so thats invalid. You may have heard for peak weeks it would be all BCV owners-not the entire year. Its unlikely that the DVC members decided to "disrespect" the BCV but if they stay somewhere else they will treat it better.

My $750 a night is going to Disney, I rented through CRO for my stay next week. I would assume that some of that money gets funneled back into upkeep at the resort just like it does when I stay at the Yacht or Beach Club sides.
 
The answer is simple treat your resort like your own home. My kids dont eat in the living room. They and we pickup after ourselves and don,t eat on the furniture. I understand that in a studio there isn't much choice but you have a table to use to eat. When all guest member and non treat this like home there will be farless problems. :confused3
 
It truly amazes me that people have been so upset with the state of affairs that they have sold their BCV points. We have not seen anything at all that would lead us to that path, but we don't own at BCV so it's a mute point. We stay at BCV sometimes, just one night coming up, and have been awed, not repulsed by the conditions.

Bobbi :)
 















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