Guests with disabilities ride access

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The thing that i've been wondering about all day is whether or not there is a way to address this before a guest shows up at the gates? Its an awful lot of $ to throw out there dependant on the whim of a CM in guest services who might be having a bad day. It all seems very subjective to me. If its a yes then fine or if its a no, thats ok too; i just think spending thousands for time off work & airfare & tickets & rental car & room rates is a lot to not know what a fanily is getting itself into. I would also hate to wash my hands of a favorite vacation needlessly. As they say, when in doubt, don't; but what if the concern is unnecessary
No, you can't tell ahead of time. Disney does have a webpage about DAS and this stated several times on it:
"All accommodations will be made in person, on site at Guest Relations. We are unable to provide accommodations in advance of a Guest visit."

This is a link to the a Disney information page.
https://wdpromedia.disney.go.com/me...Disability-Access-Service-Card-2014-04-08.pdf

Even without DAS, many people are finding that the 3 Fastpass Plus times that can be pre-scheduled, plus being able to get more Fastpass Plus times once the first 3 are used, are really helping to minimize waits on line.
It helps to use Fastpass Plus for attractions likely to have long waits and using a touring plan or the wait time apps help n knowing where to go with the shortest waits..
 
Am I missing something or are you all saying its WDW's policy to assign anyone with mobility issues to wheelchairs or walkers or treat them as if they are fine because thats what is coming across. If so thats not vague, that should be made public to help families make choices
No - they are not saying "treat them as if they are fine". They are saying many people don't need accommodations other than bring able to bring a mobility device in lines/attractions. Having a handicapped parking permit or using a wheelchair doesn't necessarily mean a guest needs more than their mobility device.
Disney's response to guests with "Stamina or Endurance Concerns" who are concerned about their ability to wait in line has always been to suggest a wheelchair or ECV.
If the person has problems with standing in line or with walking, a wheelchair/ECV, or rollator would give them a place to sit even they need to. A trip to WDW includes a lot more walking than just what you do in line and there will most of the time be no place to sit while in line. The distance walked is not usually less with using DAS.
Most of the lines where you will actually standing still for long periods are the lines for shows and movies. Because those 'load' large numbers of people at a time, people have to stand waiting for the next show to 'load'. If each show is 14 minutes, you are going to be somewhere for 14 minutes. In many shows, much of the time in that place will be a preshow area. If you don't have a mobility device, you will generally be standing during that time.
Post 22 on page 2 of the disABILITIES FAQs thread has a list of attractions like that where guests will need to stand.

This is what it says in the DAS information posted on the Disney website:
"The goal of the DAS Card is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability.
A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card.
Depending on the attraction, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.
If you have additional needs, please discuss them with Guest Relations."


At WDW almost all the lines/attractions are wheelchair accessible through the regular (Mainstream) line. DAS is not required to use a wheelchair or mobility device in lines (it would actually be a violation of the ADA for them to require "proof" in order to bring a wheelchair into attractions). For most people with mobility related issues, being able to use their mobility device in attractions is all they need - those people won't need DAS.
People who have additional needs besides the mobility needs that affect their ability to wait in lines will have to explain those needs.

Since the only accommodation that DAS provides is being able to wait outside of the line, guests with concerns about stairs, distances walked, standing still for periods of time or moving walkways will still not avoid them entirely - they are part of the line (including the Fastpass line) the boarding or part of the attraction.
Guests who need to avoids stairs or have moving walkways slowed will still need to explain their needs, even if they have DAS.
If they have a mobility device, the CM can see that they need to avoid the stairs or whatever. If the guest's mobility need is not visible (such as using a wheelchair, ECV, cane, etc), it doesn't matter whether they are using DAS or not. They will still need to explain what they need.
 
Oh well, nothing lasts forever. At least you all saved me from making a mistake so thanks for that. It's never easy being the bearer of bad news
 
The thing that i've been wondering about all day is whether or not there is a way to address this before a guest shows up at the gates? Its an awful lot of $ to throw out there dependant on the whim of a CM in guest services who might be having a bad day. It all seems very subjective to me. If its a yes then fine or if its a no, thats ok too; i just think spending thousands for time off work & airfare & tickets & rental car & room rates is a lot to not know what a fanily is getting itself into. I would also hate to wash my hands of a favorite vacation needlessly. As they say, when in doubt, don't; but what if the concern is unnecessary
Disney's current system is very similar to the Universal one that you loathed. Disney is the last of the major theme parks to adopt this system that provides equal (not preferential) access to all guests. I'm not sure what having a handicap parking placard or a disabled person card (no idea what that even is/does) has to do with theme park attraction access. The placard is for parking, period. The entire purpose of a handicapped parking space is to get the designee out of the flow of vehicular traffic as safely and quickly as possible.
 

One of the issues I have with the new system is that the CMs at each park give the DAS out for different needs.

I gave the same spiel at Epcot and at AK and was refused at Epcot but was given one at AK - My issues seemed clear cut to me they are not mobility related but I do use a scooter or my wheelchair for other issues- but at Epcot I was told the DAS was for cognitive issues only - I believe that is discrimination and I am waiting to hear back from Disney about this.

I, in fact, like the new system in principle- It seems fairer than the GAC was - I hated feeling like I was queue jumping- But Disney has to decide if it is only cognitive issues that are eligible or not - Until then, I will not return as the CM at Epcot not only turned down my request but was rude and spoke to me as if I was very stupid. I asked to speak to supervisor and he laughed at me saying one would be around in about an hour if I wanted to waste my time waiting but then said that will make your problems worse as the queues will be even longer - then he laughed and said but feel free- so so rude!
 
LuvOrlando,

This makes me sad that you are willing to give up Disney rather than use a mobility aid. I don't know you or your whole situation, but from what you've posted it sounds like a wheelchair could work for you. You could sit in it as needed and push it when not needed, putting your bags and other things in the seat to give others a break from holding them. If you are seated in the chair in line and feel you need to get up, then you can just get up.

If it's stubborn pride over using a mobility aid, and I understand that completely, my best advice is to get over it. A mobility aid is an aid, just like glasses are an aid. There is nothing embarrassing about using something to help you move. When I got over that and began to use Lofstrand crutches daily and a wheelchair as needed, the quality of my life improved dramatically. I didn't have the same level of pain as I did without my mobility aids. I could participate in life rather than sitting somewhere on a bench while everyone else went off and had fun.

I hope you reconsider your options thinking of how much joy Disney obviously brings you.
 
LuvOrlando,

This makes me sad that you are willing to give up Disney rather than use a mobility aid. I don't know you or your whole situation, but from what you've posted it sounds like a wheelchair could work for you. You could sit in it as needed and push it when not needed, putting your bags and other things in the seat to give others a break from holding them. If you are seated in the chair in line and feel you need to get up, then you can just get up.

If it's stubborn pride over using a mobility aid, and I understand that completely, my best advice is to get over it. A mobility aid is an aid, just like glasses are an aid. There is nothing embarrassing about using something to help you move. When I got over that and began to use Lofstrand crutches daily and a wheelchair as needed, the quality of my life improved dramatically. I didn't have the same level of pain as I did without my mobility aids. I could participate in life rather than sitting somewhere on a bench while everyone else went off and had fun.

I hope you reconsider your options thinking of how much joy Disney obviously brings you.
:goodvibes
My father in law had very bad hips and knees (he had been putting off having replacements). He and my MIL came with us to WDW for many years.
He considered using an ECV, but didn't want to (embarrassed?, not wanting to look disabled), even though his granddaughter uses a wheelchair and his daughter uses a cane (he would not even use a cane).
Over time, we gradually saw his 'world' at WDW shrinking as he limited himself to moving around bench to bench and going where he could use trains or boats you get to in the parks.
He ended each day early and in pain - he went back to the room, took his pain meds and placed various ice packs and was done for the day. He missed a lot.

A few years before he died, we finally got him you rent an ECV in Epcot, the Studio and AK - he had not even been to AK in many years and had not ventured much past the Great Movie Ride at the Studio because of distance.
The first day he rented, he proclaimed it his best day ever and was the first in many years that he had not ended early and in pain. He got to see things he had not gone on in many years because they were just too far to walk to.
He died a few years later; we are glad that our last memories of him at WDW are of him enjoying the parks rather than sitting there saying, "you going on I'll just sit here on the bench."
 
Am I missing something or are you all saying its WDW's policy to assign anyone with mobility issues to wheelchairs or walkers or treat them as if they are fine because thats what is coming across. If so thats not vague, that should be made public to help families make choices

They do make it public on their FAQ. It states that mobility issues do not require a DAS and lines are accessible. Obviously, if a mobility aid would NOT meet your needs you'd need to explain why (other than I don't want one).

Right from the website:

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a DAS Card?

No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.

I don't know how much you typically do in a day at Disney, but the initial FP+ in conjunction with monitoring wait times on the app and going during slower times will keep your waits relatively low without a DAS
 
Thank you all for the helpful responses.

OK, so please tell me if I understand this properly or if I am missing the mark.

Reg guests are limited to 3 Fast Passes a day otherwise they wait on reg lines incorrect. once the third of the day has been used, you may then get more( one at a time)

Guests with Disabilities still have use of the 3 per guest Fast Passes per day plus they are also able to use the DAS card, for the fast passes I could send my son on to get my Fast Pass. In order to use the DAS card the disabled guest must make their way to the ride in question (not allowed to send my healthy 16 year old son) and then find out how long the wait is and a place to wait the time out. Once the time comes up the guest with disabilities will be put onto the Fast Pass line along with everyone else. again, incorrect. the individual with the DAS does NOT have to approach the ride prior to boarding. anyone can get a return time( standby time minus ten minutes). the only time the Guest with a qualifying disability needs to show their face to a CM is at Guest relations when the card is issued.

Are there any good apps-services which help guests with disabilities figure out how long the waits are? Off the top of my head I'm thinking that if I come in EPCOT by the Boardwalk entrance around noon (lets say after using my 3 FP's at AK in the AM) and then think I might want to do Soarin, well that's a long walk to find out entry times are are 9pm. I only have so many steps in me on non-perfect day so knowing I might want to skip even trying to get into Soarin and send my family on without me while i enjoy a boat-ride around World showcase could be the difference between a good day and a bad one; for me anyway.

Wondering if people who are disabled notice the difference, has it made things better for you? Disney is usually so good at accommodating people with disabilities, last year I barely noticed I was different from before. I really wanted to do WDW at Christmas before my kids go off to college soon & since it's the busiest time of year I'm a bit nervous it could be a mistake, even if the gingerbread houses are lovely

if your needs are strictly mobility or stamina related you will NOT qualify for a DAS. which means you use the same resources anyone else has.. and their standard response is rent a wheelchair or ECV for stamina and mobility issues. since 99% of the rides are all ADA accessible now, there will be only rare instances where you will be directed to the FP+ line in lieu of the SB line outside of your scheduled FP+ attractions.

I never used GAC and under the changes do not qualify for a DAS. in the past, as it evolved, I was automatically directed to the FP line anyway( or the alternative entrance when applicable) as my needs are obvious( wheelchair ) I will be back for the first time since the rollout next month, so am interested in seeing what, if any, major impact MY personal experience will be. since at the present time I can still transfer( most days) I expect my experience will only change minimally.
 
Thanks! I have used apps before for wait times so I know they are around, I meant for something strictly associated with the DAS cards or are they the same waits timetable as FP.

I have a severe Rheumatoid Arthritis so my disability isn't something anyone would notice with a once over. Anyway, unlike with other disabilities I'm actually supposed to avoid being stationary, things get worse the longer I am still but I can't move too much or too quickly either so you see why the chair is not for me but neither are long waits. Anyway, I have a state assigned parking tag & persons with disabilities card. When I was there last year the clerks at both Universal & Disney gave me a bit of a hard time because I don't 'look' like I need help but when I handed them my card and Dr notes they relented. I notice that the clerks aren't supposed to challenge guests but I suppose it's human nature to be suspicious, I'm glad I had everything with me for proof or I don't think they would have given me anything.


ten bucks says you will not get a DAS. I too have RA and while I am better off in my chair, the lines do move slowly and steadily so it is not like your knees are going to lock waiting in the SB line. yes even Soaring moves. and the line is wide enough that you can shuffle around in a circle if necessary. i also tend to get up and walk using the chair for support on occasion, and like I said I transfer as often as possible( a few rides it just ain't feasible, like IASW where the boat is just too dang low to get in and out of)
 
I never used GAC and under the changes do not qualify for a DAS. in the past, as it evolved, I was automatically directed to the FP line anyway( or the alternative entrance when applicable) as my needs are obvious( wheelchair ) I will be back for the first time since the rollout next month, so am interested in seeing what, if any, major impact MY personal experience will be. since at the present time I can still transfer( most days) I expect my experience will only change minimally.

I can give you a heads up for what will be different for you
1. there are only a few rides left where you have to use a completely different entrance - 3/4 in MK and 1 in epcot spring to mind In ak the safari has a break off point but near the end of the normal queue.
2. At these you now get a return time sometimes 30mins less than the fast past wait sometimes the same as the fp wait - You come back at that time to the exit (this was last week - not sure if different at less busy times).
 
Am I missing something or are you all saying its WDW's policy to assign anyone with mobility issues to wheelchairs or walkers or treat them as if they are fine because thats what is coming across. If so thats not vague, that should be made public to help families make choices

the policy is to only offer a solution to your needs. under ADA that is all they HAVE to do. it does not have to be the solution YOU want or prefer. as I said I too have RA and a WC is perfectly adequate for my needs and it is all in how I CHOOSE to work with what is offered. oh and I cannot self propel or use an ECV so I am pretty limited to DH's endurance level that day.

they will not 'give' you a WC or ECV, that is on YOU to provide..either by bringing your own, or renting from on site or off site. same with other devices such as walker or rollator.
 
Disney's current system is very similar to the Universal one that you loathed. Disney is the last of the major theme parks to adopt this system that provides equal (not preferential) access to all guests. I'm not sure what having a handicap parking placard or a disabled person card (no idea what that even is/does) has to do with theme park attraction access. The placard is for parking, period. The entire purpose of a handicapped parking space is to get the designee out of the flow of vehicular traffic as safely and quickly as possible.

when I got my Handicapped placard in MD a few months ago( after 15 years I actually broke down and asked for one from my doctor) it came with a small card that I need to carry in my wallet to indicate that I am the one for whom the Handicapped placard is issued to. that way if someone challenges us parking in a designated spot, I can prove that it is a legit use (and not my husband traveling alone trying to score a better parking spot.)

and yes I have gotten a few dirty looks from people when I pull it out of the glove compartment and place it in the rearview mirror. I don't 'look the part' either
 
I was reading, hope i read it wrong, if you have an ecv and want to ride the steam train you have to transfer to a disney wheelchair. couldnt find a reason why. seems a wheelchair is bigger than the ecv. Any info on this.
 
I was reading, hope i read it wrong, if you have an ecv and want to ride the steam train you have to transfer to a disney wheelchair. couldnt find a reason why. seems a wheelchair is bigger than the ecv. Any info on this.

nope. an ECV has a much larger foot print. (longer if nothing else)
 
One of the issues I have with the new system is that the CMs at each park give the DAS out for different needs.

I gave the same spiel at Epcot and at AK and was refused at Epcot but was given one at AK - My issues seemed clear cut to me they are not mobility related but I do use a scooter or my wheelchair for other issues- but at Epcot I was told the DAS was for cognitive issues only - I believe that is discrimination and I am waiting to hear back from Disney about this.

I, in fact, like the new system in principle- It seems fairer than the GAC was - I hated feeling like I was queue jumping- But Disney has to decide if it is only cognitive issues that are eligible or not - Until then, I will not return as the CM at Epcot not only turned down my request but was rude and spoke to me as if I was very stupid. I asked to speak to supervisor and he laughed at me saying one would be around in about an hour if I wanted to waste my time waiting but then said that will make your problems worse as the queues will be even longer - then he laughed and said but feel free- so so rude!

This is why I rolled my eyes when they rolled out a whole new system. NO system is any better than the people implementing it. NO system works when it is inconsistently applied. NO system works under short staffing and lack of management support. NO system works when each CM is allowed to make up his own rules.

DAS is no better than GAC, because the real thing that needed to change is how the people on the ground were using it. Management isn't willing to invest the time or money on fair implementation, so somebody's going to get screwed no matter WHAT system they use.
 
Am I missing something or are you all saying its WDW's policy to assign anyone with mobility issues to wheelchairs or walkers or treat them as if they are fine because thats what is coming across. If so thats not vague, that should be made public to help families make choices

No - they are not saying "treat them as if they are fine". They are saying many people don't need accommodations other than bring able to bring a mobility device in lines/attractions. Having a handicapped parking permit or using a wheelchair doesn't necessarily mean a guest needs more than their mobility device.
Disney's response to guests with "Stamina or Endurance Concerns" who are concerned about their ability to wait in line has always been to suggest a wheelchair or ECV.
If the person has problems with standing in line or with walking, a wheelchair/ECV, or rollator would give them a place to sit even they need to. A trip to WDW includes a lot more walking than just what you do in line and there will most of the time be no place to sit while in line. The distance walked is not usually less with using DAS.
Most of the lines where you will actually standing still for long periods are the lines for shows and movies. Because those 'load' large numbers of people at a time, people have to stand waiting for the next show to 'load'. If each show is 14 minutes, you are going to be somewhere for 14 minutes. In many shows, much of the time in that place will be a preshow area. If you don't have a mobility device, you will generally be standing during that time.
Post 22 on page 2 of the disABILITIES FAQs thread has a list of attractions like that where guests will need to stand.

This is what it says in the DAS information posted on the Disney website:
"The goal of the DAS Card is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability.
A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card.
Depending on the attraction, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.
If you have additional needs, please discuss them with Guest Relations."


At WDW almost all the lines/attractions are wheelchair accessible through the regular (Mainstream) line. DAS is not required to use a wheelchair or mobility device in lines (it would actually be a violation of the ADA for them to require "proof" in order to bring a wheelchair into attractions). For most people with mobility related issues, being able to use their mobility device in attractions is all they need - those people won't need DAS.
People who have additional needs besides the mobility needs that affect their ability to wait in lines will have to explain those needs.

Since the only accommodation that DAS provides is being able to wait outside of the line, guests with concerns about stairs, distances walked, standing still for periods of time or moving walkways will still not avoid them entirely - they are part of the line (including the Fastpass line) the boarding or part of the attraction.
Guests who need to avoids stairs or have moving walkways slowed will still need to explain their needs, even if they have DAS.
If they have a mobility device, the CM can see that they need to avoid the stairs or whatever. If the guest's mobility need is not visible (such as using a wheelchair, ECV, cane, etc), it doesn't matter whether they are using DAS or not. They will still need to explain what they need.

ten bucks says you will not get a DAS. I too have RA and while I am better off in my chair, the lines do move slowly and steadily so it is not like your knees are going to lock waiting in the SB line. yes even Soaring moves. and the line is wide enough that you can shuffle around in a circle if necessary. i also tend to get up and walk using the chair for support on occasion, and like I said I transfer as often as possible( a few rides it just ain't feasible, like IASW where the boat is just too dang low to get in and out of)

the policy is to only offer a solution to your needs. under ADA that is all they HAVE to do. it does not have to be the solution YOU want or prefer. as I said I too have RA and a WC is perfectly adequate for my needs and it is all in how I CHOOSE to work with what is offered. oh and I cannot self propel or use an ECV so I am pretty limited to DH's endurance level that day.

they will not 'give' you a WC or ECV, that is on YOU to provide..either by bringing your own, or renting from on site or off site. same with other devices such as walker or rollator.

Oh well, nothing lasts forever. At least you all saved me from making a mistake so thanks for that. It's never easy being the bearer of bad news

This is why I rolled my eyes when they rolled out a whole new system. NO system is any better than the people implementing it. NO system works when it is inconsistently applied. NO system works under short staffing and lack of management support. NO system works when each CM is allowed to make up his own rules.

DAS is no better than GAC, because the real thing that needed to change is how the people on the ground were using it. Management isn't willing to invest the time or money on fair implementation, so somebody's going to get screwed no matter WHAT system they use.

I clipped all these quotes as I went along, then reread them as prepared to write my comments. Ya'll who have "read me" before know I tend to be quite wordy, LOL. But after I reread all these quotes, I realized that there wasn't much left to add. I'll just say that I've had to use an ECV now since 2007 at WDW. I still use a wheelchair at home anytime ECVs aren't available (cause that's all insurance will pay for at this point). I can walk, and do, but only for shorter distances, and I can't stand in place very long at all. The bad knee (osteoarthritis) just can't take it. The rheumatoid arthritis in my toes and ankle keeps me from walking more than the knee keeps me from standing, though.

Pride was never much of an issue. I jumped on that ECV with open arms. I'd love to own one. When the pain gets bad enough, and you want to continue doing things you enjoy, you figure out a way to make it work. For me, that's what the ECV does. I have no stamina since I am always so anemic and now so out of shape from being tired and anemic and unmotivated to exercise (working on it, working on it...) and we won't even start on the immunity issues or renal stuff, but at least I get from point A to point B! :rotfl:

I do want to add an opinion about one thing, though. It does appear to me that Disney has a problem in the inconsistency of the manner in which CMs are issuing the DAS in the GR offices, and in how they may perceive the "rules". In the time that I've been really, really active on the boards every day preparing for our trip next month (the last 7-8 months I guess), it does seem like there have been several complaints about how some patrons have been treated. I know that this is just anecdotal, but it seems symptomatic of a problem. I am concerned that perhaps they could do a better job of continuing education in this regard (and as we all know, CMs could be better informed in SOOOOO MANY areas, LOL!!). :thumbsup2
 
I have a severe Rheumatoid Arthritis so my disability isn't something anyone would notice with a once over. Anyway, unlike with other disabilities I'm actually supposed to avoid being stationary, things get worse the longer I am still but I can't move too much or too quickly either so you see why the chair is not for me but neither are long waits. Anyway, I have a state assigned parking tag & persons with disabilities card. When I was there last year the clerks at both Universal & Disney gave me a bit of a hard time because I don't 'look' like I need help but when I handed them my card and Dr notes they relented.


LuvOrlando, I haven't been to WDW since the change, so take my advice with a grain of salt. Many of the responses seem to assume that a mobility device would help you if only you would get over your pride and use one. Others seemed to get that you wanted to skip lines and somehow "get away" with better access; however, I gather that isn't the case..... and we all know ADA isn't about the label someone has but what accommodation is needed.

I would think about the pushback you received here, then plan, even to the point of writing own your thoughts. Why would a mobility device alone not allow you to experience and enjoy WDW? What is different about the main line from available alternatives (ie fast pass line) that would lead you to need that accommodation? Be prepared for pushback like you received here and have the answers ready.
 
LuvOrlando, I haven't been to WDW since the change, so take my advice with a grain of salt. Many of the responses seem to assume that a mobility device would help you if only you would get over your pride and use one. Others seemed to get that you wanted to skip lines and somehow "get away" with better access; however, I gather that isn't the case..... and we all know ADA isn't about the label someone has but what accommodation is needed.

I would think about the pushback you received here, then plan, even to the point of writing own your thoughts. Why would a mobility device alone not allow you to experience and enjoy WDW? What is different about the main line from available alternatives (ie fast pass line) that would lead you to need that accommodation? Be prepared for pushback like you received here and have the answers ready.

I don't think LuvOrlando received pushback so much as people were trying to help her understand that the DAS is not given out for all of the same reasons as the GAC was, so if she has issues other than mobility, she needs to really articulate those.
 
I think people need to be prepared for getting the rent a scooter or wheelchair answer I will have my scooter and I am very worried that they will see the scooter and ignore my needs when I go in October I am trying to prepare myself to miss most rides but it's hard to just accept I am hoping I get a DAS but if I don't I will be the one babysitting my grandson
 
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