Guest relations will be busy

[Robo]

I think it's an absolutely brilliant idea! No need for a centralized GR Counter:

This way, each guest with a problem has a good 20-30 minutes to get all of their thoughts together while they walk back to Town Square, fighting through the crowds in the Florida summer heat. Think of all the time it will save GS when that guest arrives after their walk with a carefully thought out, emotionless, synopsis of the issue they are having. Think of the smiles all around.......

Send the fastest person in your party to Guest Relations to get the problem addressed,
while the rest of the group walks to the next attraction.
That fast person will become known as the "GR Runner."

Oh, wait...

 

[clsteve]

Send the fastest person in your party to Guest Relations to get the problem addressed,
while the rest of the group walks to the next attraction.
That fast person will become known as the "GR Runner."

Oh, wait...

And make sure everybodys up early for RD so you can beat the GR rush...!!

 

[rock_doctor]

Glad we are going in September... maybe they will have it figured out by then

Maybe, September of which decade?

I am sure they feel MDE is just perfect and all problems are user errors. That seems to be the way they do it now a days.

 

[Buzzsgramma]

We decided to arrive a day early..other 4 family members arriving next day..after over a 1/2 at BWV ck in...her praising me and saying everything was done correctly.... the other members are on our account....

when we went to buy lunch at the BW Bakery our credit that we had just signed up for $1500..was denied.!!!
thankfully we werent in a park.....
DH back to the front desk to straighten that out....he even bought some mints to make sure the credit worked...
Now onto the parks on Wed....for all 6 of us and i am slightly dreading it...

 

[TheRustyScupper]

I was told that Guest Relations personnel will be brought back from the FP+ kiosk areas and any guest who has a ticket related problem will need to go back to Guest Relations to resolve the issue. . . .

1) EXCELLENT !
2) It is about time they placed these where they should be.
3) I am tired of seeing the CM's get yelled-at for things not their fault.
4) Ticketing/FP issues are not their issue and should be handled elsewhere.
5) CM's need to be treated respectfully, and this will reduce bad treatment in the park.

 

[stschaefer]

Can they just bring back the fp kiosks? Those were at each ride and not at select places. If one kiosk went down that got the brown jacket of shame and there were still many to help with flow. I say yay to our trip in three days!

 

[Angel Ariel]

1) EXCELLENT !
2) It is about time they placed these where they should be.
3) I am tired of seeing the CM's get yelled-at for things not their fault.
4) Ticketing/FP issues are not their issue and should be handled elsewhere.
5) CM's need to be treated respectfully, and this will reduce bad treatment in the park.

I don't think anyone here disagrees that CMs shouldn't get yelled at for things that aren't their fault and that they deserve respect. I don't even disagree that ticketing/FP issues should be handled away from the kiosks..I can definitely see how handling it elsewhere would make the kiosk lines move faster, which is good for everyone.

That said, it is also reasonable for a guest to expect that once they have entered the park successfully, that there won't be any problems with their ticket media after that. Guests shouldn't have to trek their way to the front of the park when they are at the back because of a problem that is *also* not their fault.

It's entirely reasonable to say that Disney should have another guest relations area more centralized in the park, if this is how they are going to choose to address these issues.

 

[jade1]

Hey maybe they can "reward" inconvenienced guests with additional FP+ picks. Folks will actually hope they have this problem.

 

[cgattis]

Hey maybe they can "reward" inconvenienced guests with additional FP+ picks. Folks will actually hope they have this problem.

I think most folks would be pretty happy if they just got BACK whichever (meager) 3 FP+ they had already "locked in...."!