In terms of the actual issue. I was trying to buy annual passes while using already existing tickets that I have to upgrade. We are going to Disney in June and November. I was hoping to get the ticket vouchers ahead so we could book our fast passes . I was told by DVC that we absolutely could upgrade over the phone but had to call ticketing. After talking to ticketing,reservations , and finally guest relations we were assured this is not possible to do. I also found on the Disney website a section that stated you could upgrade over the phone from a one park one day ticket which is what I have. I don't want to wait until we get to Disney because June is crazy busy and without fast passes it wouldn't be as enjoyable. I even asked them if they could possibly just write a note in our file that stated when we buy the tickets at Disney in June if they could load 3 generic fast passes on our tickets each day while we are there. I know
This has been done before. Unfortunately, we were told no. Do you think my request is unreasonable ?
I sent Disney an email on Saturday and am waiting for a response.
While I agree the choice of words was poor, I do not think Disney looks down on DVC the way you suggest. If you are staying with a DVC ressie, there are some actions that need to be done by the DVC arm of things, guest relations may not be able to help, so they may need to ask a question like that to figure things out. For example, I was once told (perhaps incorrectly) by a CM that I needed to call DVC to arrange Magical Express since it was a DVC reservation..that is not a DVC issue, but I was still told I had to call them.
Anyway, that is neither here nor there. Tackling your issue at hand:
Call 407-939-1936
Tell them what you want to do. If they say no, tell them Ticket Services said it could be done, and ask them to connect you to ticket services.
Check out my thread here:
https://www.disboards.com/threads/upgrade-existing-ticket-to-annual-pass-renewal.3579120/
I needed to upgrade an existing ticket to an AP renewal just 2 weeks ago. I was told numerous times by CMs and people here it could not be done unless you were at the park.
I called that number, got ticket service involved, and my ticket was upgraded to an AP renewal.
Disney like every big company has communication issues. I called that number one day and was told that I could do it, the CM just needed ticket services on the phone, and I hit a little hiccup that necessitated I call back. I called back 2 days later. CM told me it could not be done. I explained that I had called 2 days earlier, so she got ticket service in the mix, and it was done.
Good luck
P.S. The ticket I "upgraded" to an annual pass was a 6 day park hopper purchased directly from Disney (via their website), prior to the price increase, and I did not expect or even ask for what I think people mean by price bridging. I gratefully accepted a credit of the original price towards my AP renewal. (I have retail ties, and I for one will not ask for a credit greater than the price that I payed for an item, but that is just me).
Also, if Disney is going to insist that ticket upgrades be done at the park, they might want to examine how that effects FP+. Back in the day of same day fast passes, things were different, and it did not matter as much. Now if you have a bunch of 5 day tickets and are going for 7 days, that means 2 days you can not make fast passes in advance, unless you are able to upgrade your tickets in advance.