Guest Change/Cancellation

[skeephistakate]

Hello all. We are 72 days out from our cruise on the Disney Dream. This will be a group cruise for us (about 10 cabins total). Our sailing is sold out. Two of our travelers in one cabin, may be unable to attend. The balance on their cabin has been paid in full.

I understand that in order to change the names on this cabin to allow for two replacement travelers, DCL considers the name change a cancellation and a fee would be due. I am being told by my travel agent that the cancellation/name change cannot be done in a single transaction.

Basically, we would have to cancel the cabin, then wait for DCL to release the cabin into inventory, then re-book the cabin under the two new names. The TA states that because the sailing is sold out, DCL may not release the cabin back into inventory, so we could possibly be out of luck.

This does not sit well with me at all. I find it hard to believe that on a cabin that we have paid for in full, instead of giving us the option of switching out the travelers with a fee of losing the deposit, DCL would instead just cancel our reservation and sell it to someone else.

Does anyone have any experience with this?

 

[PrincessShmoo]

Hello all. We are 72 days out from our cruise on the Disney Dream. This will be a group cruise for us (about 10 cabins total). Our sailing is sold out. Two of our travelers in one cabin, may be unable to attend. The balance on their cabin has been paid in full.

I understand that in order to change the names on this cabin to allow for two replacement travelers, DCL considers the name change a cancellation and a fee would be due. I am being told by my travel agent that the cancellation/name change cannot be done in a single transaction.

Basically, we would have to cancel the cabin, then wait for DCL to release the cabin into inventory, then re-book the cabin under the two new names. The TA states that because the sailing is sold out, DCL may not release the cabin back into inventory, so we could possibly be out of luck.

This does not sit well with me at all. I find it hard to believe that on a cabin that we have paid for in full, instead of giving us the option of switching out the travelers with a fee of losing the deposit, DCL would instead just cancel our reservation and sell it to someone else.

Does anyone have any experience with this?

If you change both names, it's considered a cancellation. DCL requires that at least one original name remain on the reservation to keep the room. DCL can make more money cancelling your reservation and reselling, since, most likely, rates have increased.

You can do a name change for a fee, but, as I said, at least one name must remain from the original reservation.

At 72 days out, you would only lose the deposit per guest on a cancellation. You'd get all the other monies back.

 

[mlp1933]

I had to change the name on my last Disney cruise three times and was charged $50 for each change. I hope it all works out for you!

 

[com_op_2000]

One option for you:
cancel the 2nd person on the reservation, not the 1st.
add the two people to the room (this can only be done if there is room in the life boat station for two additional people (this maybe an issue due to being a sold out cruise) and one of the additional people on the reservation is a child and there is room in the kids club for a child that age).
you will have to pay the cancellation fee and the current rate for the two new people.
when they check-in at the port only two people will be checking in and DVC will not care that someone missed the cruise (they got paid for someone not sailing).

 

[GooniesAndy]

One option for you:
cancel the 2nd person on the reservation, not the 1st.
add the two people to the room (this can only be done if there is room in the life boat station for two additional people (this maybe an issue due to being a sold out cruise) and one of the additional people on the reservation is a child and there is room in the kids club for a child that age).
you will have to pay the cancellation fee and the current rate for the two new people.
when they check-in at the port only two people will be checking in and DVC will not care that someone missed the cruise (they got paid for someone not sailing).

I was thinking they might do something like this, but rather than canceling someone just do a name change. At most that should cost $50. Then pay the prevailing rate to add a third person to the room, if there is life boat space. Same deal, though, with one person from the original booking just not showing.