Guest Assistance Card?

swanwed6206

DIS Veteran
Joined
Nov 2, 2006
Messages
408
:confused3 We are going to be traveling with our nephew in June. It will be his first time in Disney. He has aspergers' syndrome. We have read some info on GAC and feel it may be helpful as he becomes easily agitated with crowds and he can also be disturbing for others around him who aren't aware of his condition. We know that we have to go to guest relations. Can we go to guest relations at any park? Our first park will be Animal Kingdom, will the card be good at all of the parks or do we have to go to guest relations for every park? Has anyone ever used one? How do they work? What should we say to obtain a GAC for our nephew? We do have a note from his physcian is that enough? Is having a GAC helpful or should we forego? Thanks...sorry for all the questions...we just want to get this right...:rolleyes:
 
The GAC is useful for most kids with autism. We are not able to post what to say on the board, but I will pm you.
 
Hi and :welcome: to disABILITIES!

If you click on where it says "disABILTIES" at the top of this page it will take you to the Index. One of the top items is the "disABILTIES FAQ" which will gives lots of useful information, including Page 6 discusses GACs.

Or, if you want an easier route, click on the link in my signature.
 
My DS4 is being evaluated and doctors haven't given him a diagnoses yet. They keep telling me "there's a huge range of normal" which he falls into. I'm thinking my son might be showing social signs of Asperger Syndrome which I'm going to mention at his next evaluation. He currently has a speach delay and has trouble adjusting to situations, takes him time to warm up to things.

Regarding WDW, could someone PM me and explain to me how the GAC card could help our trip with my son. I understand completely not disclosing this info in a public forum.

We're still trying to identify his issues, that I would have no idea how to describe to someone what assistance I would need - I don't really know what's offered to a special needs child. (Which I'm getting used to saying, that was a huge issue for us to admit we have a special needs child. But I'm now at the place where I feel I don't have to defend him, just makes sure he has the best of whatever he needs.)

Thanks,
Mare
 

There is a LOT more information about GACs in the disABILITIES FAQs thread . Cheshire Figment gave details on how to find the information.
Can we go to guest relations at any park?
Yes
Our first park will be Animal Kingdom, will the card be good at all of the parks or do we have to go to guest relations for every park?
The GAC you obtain in on Theme Park will be valid in all the theme parks, but not in the water parks.
Has anyone ever used one? How do they work?
Yes. Lots of people on this board have used them.
There is not one specific card that works one specific way on each attraction. Exactly how the card works depends on the needs the person has and also what is available at the individual attraction. Sometime, the same GAC will work a little differently if you go back to an attraction later in the day - that would be because of things you can't see, like staffing, how many other people with special needs are waiting, etc.
What should we say to obtain a GAC for our nephew?
No one can tell you what to say because everyone, even with the same diagnosis may have very different needs. You explain what sorts of difficulties/needs your nephew has to the CMs in Guest Relations and they will give you a GAC stamped with messages that should help meet those needs.
We do have a note from his physcian is that enough?
You don't need a doctor's note. If it makes you feel more comfortable to have one, it's fine, but be prepared that the CMs may not want to look at it.
Is having a GAC helpful or should we forego? Thanks...sorry for all the questions...we just want to get this right...:rolleyes:
It may or may not be helpful. A lot depends on how busy it is when you go. If you are going at a time when it's not busy, the GAC may not help all that much.
Since the GAC only provides assistance in lines/attractions, just having a GAC may not help that much if you are in a park that is very busy. Knowing which attractions are busy and when can be much more helpful so you can plan to be in the places that are not busy. Services like TOur Guide Mike (a Theme Parks Boards Sponsor - there's a link to his website on that board) can help you figure that out and might be even more helpful than a GAC.
Regarding WDW, could someone PM me and explain to me how the GAC card could help our trip with my son. I understand completely not disclosing this info in a public forum.

We're still trying to identify his issues, that I would have no idea how to describe to someone what assistance I would need - I don't really know what's offered to a special needs child. (Which I'm getting used to saying, that was a huge issue for us to admit we have a special needs child. But I'm now at the place where I feel I don't have to defend him, just makes sure he has the best of whatever he needs.)

Thanks,
Mare
if you haven't checked out the disABILITIES FAQs thread yet, the section about GACs should be helpful to you.
You don't need to know what is offered - you just have to try to explain his needs and the CMs will figure out what they can offer that might help. Don't worry that you don't understand all of them yet or that you have not been to WDW yet; think about situations where he has had to wait in crowded places (like Christmas shopping) and how he reacts. If the GAC that they give you doesn't seem to meet his needs, you can always go back to Guest Relations and explain what happened and what didn't work for you.

You might also want to look into TourGuide Mike that I mentioned above. If your child has problems in new situations/crowds, TourGuide Mike's service will help you avoid those.
 
goofygal531:

Disney will not ask why a person needs a GAC. Just tell them what you need such as shade, not able to climb stairs, or a guide dog. The GAC can help at times especially with shows but usually the wait for rides is the same or longer. I think you should get one and see if it works for your needs. Read the FAQS for more info and read trip reports from people with disabled people in their group.
 
goofygal531:

Disney will not ask why a person needs a GAC. Just tell them what you need such as shade, not able to climb stairs, or a guide dog. The GAC can help at times especially with shows but usually the wait for rides is the same or longer. I think you should get one and see if it works for your needs. Read the FAQS for more info and read trip reports from people with disabled people in their group.

Thanks! :flower3:
 
How old is your nephew? I have a ds13 with asperger's and we have never used a GAC as I never felt the need - but that is us. One thing that really works with my son at the parks is pin trading. He gets pins each day based on his behavior and then he enjoys seeking out cast members and trading pins with them. We have found that it gives him something to focus on and when he is waiting in line he can seek out cm's (if they are not busy) and check out their pins for trading. Just wanted to let you know about something that works for us - it may or may not work for your nephew. (I buy bulk pins on line to keep the cost down)

Good luck!

Jill
 














Save Up to 30% on Rooms at Walt Disney World!

Save up to 30% on rooms at select Disney Resorts Collection hotels when you stay 5 consecutive nights or longer in late summer and early fall. Plus, enjoy other savings for shorter stays.This offer is valid for stays most nights from August 1 to October 11, 2025.
CLICK HERE













DIS Facebook DIS youtube DIS Instagram DIS Pinterest

Back
Top