When I left my job last year, I "cobra'd" the dental insurance for DSs' and myself. The plan was to keep the policy until DS 21 had his extensive ($16K) dental work completed, figuring every little bit helps. We submitted the bills to the primary dental insurance, Delta, and they paid promptly. We then submitted the EOB's and xrays, etc to Guardian and after waiting almost two months, I was told Friday that the "check is in the mail". What was in the mail was the DENIAL! Apparently, somewhere, buried in the policy, is a clause exempting Guardian from paying for congenitally missing or extracted teeth! When I called today, I asked the rep if Guardian didn't think teeth were important! There is no point of appeal and there is no recourse. Of course I didn't expect more than the $922 of "unspent benefits" but now I will be getting $150 instead. Apparently, he had something done as part of the major reconstruction that they will pay for. If I had read the policy, I probably would have kept it anyway, but for not as long. Warning; when you are actually paying out of pocket for a policy that you can or cannot keep, read the fine print!