Grrrrr-AT&T/Cingular vent

[Tigger_Magic]

Another dissatisfied Cingular (former AT&T) customer. Everytime Cingular attempts to fix a problem the blame is always laid on my "AT&T equipment." The final straw came just before Christmas -- a Cingular technician entered a wrong code or command, which deactivated my cell phone. It took 4 more calls and talks with 2 managers to discover Cingular cannot reactivate AT&T-programmed phones -- they can just deactivate them. Thanks a lot! Since my DW's phone was part of the contract, they decided to deactivate her phone, too. Huh?

Even though they essentially canceled my service, they'd still charge me $175 to "cancel" my remaining contract.

So they agreed to replace our phones with a brand new Razr. Whoo-hoo -- until they arrived via Fed Ex yesterday and could not be activated. Another 5 phone calls to discover the phones were "defective." BOTH of them.

So now they are sending 2 more phones via Fed Ex. We suggested going to a store at our mall, but they said they can't do that. Stores have a separate inventory from Cingular customer support and they can't authorize a store to give a free phone. *SIGH*

 

[bicker]

Cingular is definitely having problems with their service. They've gotten uniformly bad reviews for many months now. I don't see anything happening there that would indicate to me that they're going to improve anytime soon.

 

[kristen821]

You can return opened phones with cingular. I am sure of that. I did it not to long ago. I bought my parents a prepaid plan for christmas and decided to put them on my t-mobile account instead and returned the phone. They open the phones in the store before you even leave I had no problem returning them