Great Result

[misskrystal]

We got back from a wonderful trip about a month ago. We did quite well, only a few problems.

Anyway, when we got back, I decided to write a few e-mails regarding these problems.

The first was the flights;
because of a short time between connections, we had to run through Newark airport on a very busy Saturday (Labour day weekend!), not the best way to start the holiday. We made it just in time and everything worked out well.
On the return flight, however, we were delayed by over an hour (which meant we had to run through Newark airport on a Saturday, again!)
Then, when we finally boarded, we were seated in economy, even though we had paid for elite firtst!

When we got home, I e-mailed the airline and told them about the problems we had and they gave us almost 80,000 airmiles. That's almost 1 first class flight to Disney!

The second problem was at the hotel;
we stayed at the Peabody and, if any of you have ever been before, it's beautiful. We had only one small problem the whole stay (a waitress claimed we'd short changed her by $4 on a $7 bill! No complaints when we paid for a $300 meal there, though).
On our final day, we decided to sit by the outdoor fountain while waiting for our car to the airport. When it arrived, my db noticed my new trousers had been bleached by the water by the fountain. I had to travel for 11 hours with bleached pants!
I e-mailed the hotel when we got home and they offered me a free room upgrade next time I stay there.

I can't believe it, now I can't wait for my next trip. Complaining really does get results.

Just wish Disney had been so nice when we compained about a terrible meal at Prime Time.

 

[Amyrlin]

Which airline did you fly with?

 

[misskrystal]

Continental. Their International flights are fantastic, but their internal flights are pretty average.

 

[Amyrlin]

My daughter is flying with them atm, they changed her flight so she only had 1 hour to transfer in Newark including clearing immigration, and when she missed her flight they have been saying not our fault! (despite the fact they bumped her onto that flight and we had expressed concern that an hour for a transfer was very short).

I think I will now out that into writing to them, as it caused her a LOT of upset.

I think this is going to go in writing now. Did you e-mial the US or the European customer services?

 

[misskrystal]

I checked with Newark airport before we flew and they reccommended at least 2 hours between flights.
I e-mailed continental, who didn't respond, so I asked a few times at the airport before we flew. Everyone said 40 minutes would be plenty of time between flights.

When we arrived in New York, it took over 45 minutes to get through customs, so we had to run through Newark airport. Not what you expect on flights that cost over £7000!

When we got back, I complained via e-mail and got the refund.

It's not much consolation if you miss your flight and have to spend the first night of your holiday in a New York airport, though.

I'd pester the airline until they can sort this out. If your dd's experience is anything like ours was, she might not have enough time to clear customs and make her flight.

 

[Amyrlin]

Hers was, it took her 30 mins to clear customs, but she missed the flight, they did manange to put her onto the next one, but by that time she was very upset and it ended up costing her more at the other end as she had no one to meet her and had to get a taxi.

I am going to put this in an e mail.

 

[misskrystal]

Hope you get a good result too.

I was mainly disapointed with the service on the return flight. We'd paid for first class and ended up in economy, but the facilities and food were terrible.

I didn't think they'd even respond, let alone refund us.