Great deal: 37% RO discount at Poly w Travelocity

[mumzie2three]

Probably a good idea to do it in email, then you can print it out (assuming they say yes ), and take it with you. I sent a few emails last night and got responses very quickly....hopefully you will, too. Let me know how you make out....good luck!

So the response I got today from Disney was "call Travelocity with any questions". That is a terrible response!
Of course I emailed back that I already spoke with Travelocity, how they said it shouldn't be a problem, and that I needed Disney to confirm (or deny) what I've been told. Now more waiting.....

 

[TDDisney]

So the response I got today from Disney was "call Travelocity with any questions". That is a terrible response!
Of course I emailed back that I already spoke with Travelocity, how they said it shouldn't be a problem, and that I needed Disney to confirm (or deny) what I've been told. Now more waiting.....

I feel your pain! That's what kept happening when I was trying to find out answers about our tix....Disney said to call Travelocity, and Travelocity told me to call Disney. After reading a few other posts, maybe this could be an option (for both of us):
Call Travelocity.
When a foreign person picks up, ask to be connected to a US call center.
When US picks up, ask for a supervisor or manager.
Ask that person to call Disney while you hold, then come back with the answer......I don't know if it would work for us, but I know other people have resolved other issues this way. Let me know how you make out.....Again, you HAVE to have some ability to fix this bc they sold you a 5 day ticket that they only made available for 3 days! What about a threat to call Better Business Bureau or something similar?

 

[mumzie2three]

I feel your pain! That's what kept happening when I was trying to find out answers about our tix....Disney said to call Travelocity, and Travelocity told me to call Disney. After reading a few other posts, maybe this could be an option (for both of us):
Call Travelocity.
When a foreign person picks up, ask to be connected to a US call center.
When US picks up, ask for a supervisor or manager.
Ask that person to call Disney while you hold, then come back with the answer......I don't know if it would work for us, but I know other people have resolved other issues this way. Let me know how you make out.....Again, you HAVE to have some ability to fix this bc they sold you a 5 day ticket that they only made available for 3 days! What about a threat to call Better Business Bureau or something similar?

I'm going to email Travelocity and get it in writing from them that the tickets will be honored on arrival. Armed with a couple of emails, I might get the tickets two day before the printed date. It doesn't make sense for them to hold off on giving me the tix.

 

[TDDisney]

I'm going to email Travelocity and get it in writing from them that the tickets will be honored on arrival. Armed with a couple of emails, I might get the tickets two day before the printed date. It doesn't make sense for them to hold off on giving me the tix.

I just realized I had a private message from someone I private messaged last night. She said they have used travelocity tix before with no problems. I just messaged back to her about your situation and asked if she had ever heard of any problems getting it earlier than the date printed on them.
My brain is telling me we ( your family and ours ) will be fine, but I am a very detailed oriented person, so the unknown makes me crazy!

 

[mumzie2three]

I just realized I had a private message from someone I private messaged last night. She said they have used travelocity tix before with no problems. I just messaged back to her about your situation and asked if she had ever heard of any problems getting it earlier than the date printed on them.
My brain is telling me we ( your family and ours ) will be fine, but I am a very detailed oriented person, so the unknown makes me crazy!

I think you and I are related...twins separated at birth?! Because I will wring my hands over this until they have tickets in them.

 

[TDDisney]

I think you and I are related...twins separated at birth?! Because I will wring my hands over this until they have tickets in them.[/QUTE]
LOL! I sometimes think I have trust issues....I am paranoid that we are going to walk up to will call at MK, after flying in from Philadelphia, and will have to stand there for an hour getting in...and we have a BOG ressie, so we don't have time to be fighting about tix.... I can see it now...I'll be in tears , and my husband will be flipping out at someone ....doesn't it sound magical....lol! Let's hope I'm wrong and am just a paranoid, non-trusting, anal crazy person!

 

[lurkernj]

You shouldnt have any issues getting tickets earlier.

I booked tickets with my room through orbitz in April, my tickets were 5 day tkts, but I only booked 3 nights hotel since we were off site for the first 2 nights. I went to guest services and picked up my tkts 2 days earlier than the "valid" dates, and she never mentioned it.

 

[TDDisney]

You shouldnt have any issues getting tickets earlier.

I booked tickets with my room through orbitz in April, my tickets were 5 day tkts, but I only booked 3 nights hotel since we were off site for the first 2 nights. I went to guest services and picked up my tkts 2 days earlier than the "valid" dates, and she never mentioned it.

That makes me feel better. I don't need to pick my tix up early, though. I have been concerned bc I've spoken to at least 8 different CMs (guest services, ticketing, help desk, tech support....), and NO ONE is able to find my tix in their system; i.e. Disney isn't recognizing my travelocity number. I tried scanning the tix into an iphone, as tech support suggested, but they still didn't recognize it. So...I am paranoid that I'm going to walk up to will call and it won't scan or they won't be able to find it in the system. And, if we get stuck at will call for awhile, we will miss our BOG ressie (scheduled for first night after we fly in). Any peace you can give me would be much appreciatef!

 

[mumzie2three]

That makes me feel better. I don't need to pick my tix up early, though. I have been concerned bc I've spoken to at least 8 different CMs (guest services, ticketing, help desk, tech support....), and NO ONE is able to find my tix in their system; i.e. Disney isn't recognizing my travelocity number. I tried scanning the tix into an iphone, as tech support suggested, but they still didn't recognize it. So...I am paranoid that I'm going to walk up to will call and it won't scan or they won't be able to find it in the system. And, if we get stuck at will call for awhile, we will miss our BOG ressie (scheduled for first night after we fly in). Any peace you can give me would be much appreciatef!

I feel better also. Two days seems to be the magic number. I have a feeling if I were trying to get the tix any earlier than 48 hrs, I would be out of luck. Why the system doesn't get them until the last minute is beyond me. They are prepaid, so why not recognize them?

Still, I will print out anything from either company that says it shouldn't be a problem and carry it with me. And I won't cry if there is a problem because that will set my husband off too! He is not as diplomatic as I am.

 

[mumzie2three]

Probably a good idea to do it in email, then you can print it out (assuming they say yes ), and take it with you. I sent a few emails last night and got responses very quickly....hopefully you will, too. Let me know how you make out....good luck!

An update!!!! Email to Disney said call Travelocity. A call to Travelocity said no problem. An email to Travelocity said, sorry the dates are the dates. So another very long phone call to Travelocity and the tickets have been cancelled and the ticket money is being refunded but the hotel reservations remain as is.

I found a cancellation policy on their website that said I had until Sept 20th to cancel the 5-day Park Hoppers with NO penalties, which completely goes against the no cancellation policy that is printed on the voucher after they email it to you.

 

[TDDisney]

An update!!!! Email to Disney said call Travelocity. A call to Travelocity said no problem. An email to Travelocity said, sorry the dates are the dates. So another very long phone call to Travelocity and the tickets have been cancelled and the ticket money is being refunded but the hotel reservations remain as is.

I found a cancellation policy on their website that said I had until Sept 20th to cancel the 5-day Park Hoppers with NO penalties, which completely goes against the no cancellation policy that is printed on the voucher after they email it to you.

Good for you!! Now just make sure they credit you. I can't believe the email said the dates are the dates....that is just pure DUMB and WRONG....selling you a 5 day tix that is only good for 3 days??? Glad you got it worked out. I'm going to check out that cancellation policy, just so I know my options.

 

[TDDisney]

An update!!!! Email to Disney said call Travelocity. A call to Travelocity said no problem. An email to Travelocity said, sorry the dates are the dates. So another very long phone call to Travelocity and the tickets have been cancelled and the ticket money is being refunded but the hotel reservations remain as is.

I found a cancellation policy on their website that said I had until Sept 20th to cancel the 5-day Park Hoppers with NO penalties, which completely goes against the no cancellation policy that is printed on the voucher after they email it to you.

I can't find the policy. If you're able, can you post the link so I can check it out and know my options?
Thanks!

 

[mumzie2three]

I can't find the policy. If you're able, can you post the link so I can check it out and know my options?
Thanks!

http://travel.travelocity.com/hotel/XFactorSupplierDetails.do?supplierID=20249&supplierType=TP&moduleName=Hotels#

You have to click to open this in a separate window when looking at adding the tickets, which I'm sure very few people do, and then you have to click on "change/cancel policies".

I will be watching my bank account closely to make sure I get the refund and will be contacting the BBB if I don't get it within the next two weeks. They have an A+ rating but many complaints, most of which they seem to resolve so I guess I'm not that surprised at the refund. They know they don't have full disclosure until the tickets are already purchased, then it is too late for consumer.

 

[Lehuaann]

Where are you are seeing tickets are refundable?

I'm curious because I was looking into them myself.

I found under Show All Details -

Walt Disney World - Orlando, Florida

Special offer! 1 or 2 days free offered on select Magic Your Way® Tickets. Tax is included and reflected in the rates displayed on the site.

Disney's theme parks include: the Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios", and Disney's Animal Kingdom® Theme Park.

Disney Magic Your Way Tickets give you the ultimate in flexibility to customize tickets and ticket options to make your vacation dream come true. Want to go back and forth from Park to Park on the same day? No problem. It's Magic Your Way!

The Base ticket allows you to visit one of the four theme parks on the same day. .

The Park Hopper® Option gives you the flexibility to come and go as you please to all four theme parks on the same day.

The Water Park Fun & More Option is for more Disney fun beyond the Theme Parks. This option gives you Fun Visits (number of Fun Visits is based on the length of the ticket purchased). For example: 3 Day = 3 Fun Visits. Each Fun Visit allows you to visit one of the following: Disney's Blizzard Beach Water Park, Disney's Typhoon Lagoon Water Park, Disney's Oak TrailDisneyQuest Indoor Interactive Theme Park, Disney's Fantasia Gardens or Disney's Winter Summerland Miniature Golf Courses (1 round at 1 course per fun visit with start time prior to 4pm per day), or ESPN Wide World of Sports Complex (valid only on event days; some events require an additional admission charge) includes 30 minutes of play time at Play Station® Pavilion on operating days .

The No Expiration Option allows you to use any unused ticket days anytime. They never expire unlike all other tickets that expire 14 days after the first day of use.

And, the longer you play, the less you pay per day! A one-day/one park ticket is $89.00 + 6.5% tax at the gate. The value/savings with multi-day Magic Your Way tickets increases with the increase in the ticket duration.


Operating Hours
Hours vary depending on the day and the season

Available Products

Inclusions
Tax is included and reflected in the rates displayed on the site.

Exclusions
Parking is not included.

Theme park admission and options must be used within 14 days of first use unless the no expiration option is purchased. All tickets and options are nontransferable.

Notes
TVLCTY

Enhance your savings by purchasing one of our special offers on Magic Your Way Tickets offering up to 2 days free when traveling by December 31, 2013. Offers available until further notice.

*3 day Magic Your Way Ticket + Park Hopper + 2 days Free = $341.87 per adult. That is $68.37 per day for 5 days of admission to all 4 Walt Disney World Theme Parks! A one day/one park ticket is $89.00 + Tax at the gate!

Tax is included and reflected in the rates displayed on the site.

Theme park admission and options must be used within 14 days of first use unless the no expiration option is purchased.

All tickets and options are nontransferable.

If booking a hotel as part of your package, you can exchange your WILL CALL certificate starting from the date of hotel check-in.

All tickets and unused ticket days are non-refundable.

Redemption Policy
Exchange your WILL CALL certificate for your Magic Your Way® ticket at any Vacation Planner window, located at the entrance of the four Walt Disney World® Theme Parks. Photo identification will be required for issuance of all Walt Disney World® Theme Park Tickets. Subject to restrictions and change without notice. Void if altered. Walt Disney World® Theme Park hours vary and are subject to change without notice. Unused tickets and WILL CALL certificates are non-refundable. If you are booking a hotel as part of your package, you can exchange your WILL CALL certificate starting from the date of hotel check-in.

Change/Cancel Polices
Cancellation of Additional Services may result in a cancel fee of $0.00(per session), depending on timing of cancellation, provider policies and other trip actions taken. Other specific fees or refund issues are noted below:


Need help with your booking? Call Travelocity Customer Service (24 hours): Travelocity or 1.866.207.1488

 

[mumzie2three]

Where are you are seeing tickets are refundable?

I'm curious because I was looking into them myself.

I found under Show All Details -

I've found that the link only shows the following when you are actually in the process of adding the tickets to an actual booking, then when you see this: "It's a win-win situation: the more you play at all of the Walt Disney World® Theme Parks, the less you pay per day... More", click on "MORE" and then click on "CHANGE/CANCEL POLICIES" (it is the last choice in the list) the following will appear (this is all copied and pasted from the pop up window):

Change/Cancel Polices
Cancellation of Additional Services may result in a cancel fee of $0.00(per session), depending on timing of cancellation, provider policies and other trip actions taken. Other specific fees or refund issues are noted below:
One Day Magic Your Way Ticket: Magic Kingdom ONLY(Tax Included): One Day Magic Your Way Ticket: Magic Kingdom ONLY(Tax Included) will not be refunded if you cancel after Mon, Nov 11, 2013
Four Day Magic Your Way Ticket+ Park Hopper+ Water Park Fun & More Options+ 2 Days Free-Tax Included: Four Day Magic Your Way Ticket+ Park Hopper+ Water Park Fun & More Options+ 2 Days Free-Tax Included will not be refunded if you cancel after Fri, Nov 01, 2013
Five Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included): Five Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included) will not be refunded if you cancel after Tue, Oct 22, 2013
Four Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included): Four Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included) will not be refunded if you cancel after Sat, Oct 12, 2013
One Day Magic Your Way Ticket: Epcot, Disney's Hollywood Studios OR Disney's Animal Kingdom: One Day Magic Your Way Ticket: Epcot, Disney's Hollywood Studios OR Disney's Animal Kingdom will not be refunded if you cancel after Wed, Oct 02, 2013
Three Day Magic Your Way Ticket+ Park Hopper+ Water Park Fun & More+ 2 Days FREE(Tax Included): Three Day Magic Your Way Ticket+ Park Hopper+ Water Park Fun & More+ 2 Days FREE(Tax Included) will not be refunded if you cancel after Sun, Sep 22, 2013
Three Day Magic Your Way Ticket +Water Park Fun & More + 1 Day Free(Tax Included) : Three Day Magic Your Way Ticket +Water Park Fun & More + 1 Day Free(Tax Included) will not be refunded if you cancel after Thu, Sep 12, 2013
Two Day Magic Your Way Ticket + Park Hopper(Tax Included): Two Day Magic Your Way Ticket + Park Hopper(Tax Included) will not be refunded if you cancel after Mon, Sep 02, 2013
Six Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included): Six Day Magic Your Way Ticket + Park Hopper + 1 Day Free (Tax Included) will not be refunded if you cancel after Fri, Aug 23, 2013
Three Day Magic Your Way Ticket + Park Hopper + 1 Day Free(Tax Included): Three Day Magic Your Way Ticket + Park Hopper + 1 Day Free(Tax Included) will not be refunded if you cancel after Tue, Aug 13, 2013
Five Day Magic Your Way Ticket +Water Park Fun & More + 1 Day Free(Tax Included): Five Day Magic Your Way Ticket +Water Park Fun & More + 1 Day Free(Tax Included) will not be refunded if you cancel after Mon, Jul 29, 2013
Six Day Magic Your Way Ticket + Water Park Fun & More + 1 Day Free(Tax Included): Six Day Magic Your Way Ticket + Water Park Fun & More + 1 Day Free(Tax Included) will not be refunded if you cancel after Fri, Jul 19, 2013
Five Day Magic Your Way Ticket + Park Hopper + Water Park Fun & More + 2 Days FREE(Tax Included): Five Day Magic Your Way Ticket + Park Hopper + Water Park Fun & More + 2 Days FREE(Tax Included) will not be refunded if you cancel after Tue, Jul 09, 2013
Three Day Magic Your Way Base Ticket (Tax Included): Three Day Magic Your Way Base Ticket (Tax Included) will not be refunded if you cancel after Sat, Jun 29, 2013
Two Day Magic Your Way Base Ticket(Tax Included) : Two Day Magic Your Way Base Ticket(Tax Included) will not be refunded if you cancel after Wed, Jun 19, 2013
One Day Magic Your Way Ticket + Park Hopper(Tax Included) : One Day Magic Your Way Ticket + Park Hopper(Tax Included) will not be refunded if you cancel after Thu, May 30, 2013
Four Day Magic Your Way Base Ticket + 1 Day Free (Tax Included): Four Day Magic Your Way Base Ticket + 1 Day Free (Tax Included) will not be refunded if you cancel after Mon, May 20, 2013
Five Day Magic Your Way Base Ticket + 1 Day Free (Tax Included): Five Day Magic Your Way Base Ticket + 1 Day Free (Tax Included) will not be refunded if you cancel after Fri, May 10, 2013

Need help with your booking? Call Travelocity Customer Service (24 hours): Travelocity or 1.866.207.1488

 

[TDDisney]

http://travel.travelocity.com/hotel/XFactorSupplierDetails.do?supplierID=20249&supplierType=TP&moduleName=Hotels#

You have to click to open this in a separate window when looking at adding the tickets, which I'm sure very few people do, and then you have to click on "change/cancel policies".

I will be watching my bank account closely to make sure I get the refund and will be contacting the BBB if I don't get it within the next two weeks. They have an A+ rating but many complaints, most of which they seem to resolve so I guess I'm not that surprised at the refund. They know they don't have full disclosure until the tickets are already purchased, then it is too late for consumer.

Thanks for sharing the link. Unfortunately, no good for my tix. I ordered the 5 day (+1 day free) base tickets. They say no refunds after March 2013. If you notice, each type of tix has a different expiration date. That gives me a little bit of comfort, though, bc the one CM told me we couldn't link the tix bc they might be old tix (but still valid), and the new website doesn't recognize them.....so maybe that is the case....Disney will eventually rec. them....fingers and toes crossed! I'm glad you got yours taken care of. Glad to hear they have an A+ rating, but how do you get an A+ rating with many complaints?? Seems to me, even if complaints are resolved, they shouldn't get the highest rating!

 

[TDDisney]

Even more interesting!........When I clicked on it, it gave me March expiriation dates, but yours shows May! Perhaps it will set you up with exact tix when you're in the system....i.e, when I clicked I was linked to a different specific ticket than you??

 

[mumzie2three]

Even more interesting!........When I clicked on it, it gave me March experiation dates, but yours shows May! Perhaps it will set you up with exact tix when you're in the system....i.e, when I clicked I was linked to a different specific ticket than you??

I never even thought about that! What did you put in for travel dates? I used mine 11/21-11/25.

 

[TDDisney]

I never even thought about that! What did you put in for travel dates? I used mine 11/21-11/25.

Oct. 5-12.....like you said before, live and learn!

 

[Lehuaann]

That's great, thanks for sharing that info!