Cutting and pasting from a prior thread on why I will never stay at Desert Inn and Suites again:
https://www.disboards.com/threads/confused-best-hotel-option.3565698/page-2#post-56865562
"DI&S.... I'll try to be nice about this one, but I've had some bad luck with them. The location is great. The room was fine--a standard 2Q size that felt a little small (BFF and I couldn't pass each other at the foot of the beds). Beds were hard enough that I gave serious consideration to sleeping on the floor or going to get an air mattress from Target to sleep on instead. I've heard not all rooms have such hard beds (this was well beyond "extra firm" in my opinion), but our room had a hard bed, and a super-hard bed, so that's my only experience. Towels were regular, small, scratchy hotel towels. Water for showers was either scalding or freezing. Indoor pool with what I can only call a "room with a view"--everyone stares into the windows at the pool while walking by, so I feel like I'm on display to the whole world. Add that to the seriously strong chlorine smell, and it makes it an unwelcoming place to be. BFF and I went in the hot tub once, and came out with a lovely case of folliculitis paired with a chemical sensitivity that made my legs burn bad enough that I couldn't wear pants in January for the rest of the trip. Breakfast was similar to that of S8, but with some cut fruit ("to make it easier to peel" they said, but made it impossible to easily take back to the room for a morning snack). Customer service I found to be frustrating at times for their nosiness, and other times infuriating for refusal to "do the right thing" in my opinion. The nosiness comes from 5 (yes, FIVE!) calls when I made a note that we would be checking around 11pm on my reservation; they started calling at 9pm asking where we were, when we would be there, did we still need our room, etc. Answered their call on call #3, when we were getting off the plane after being delayed on both legs of the flight (when they had called the other 2 times). Explained our plane was delayed, we would be there, we were getting into the cab in 20 minutes. And then they still managed to call TWICE more to make sure we were on our way. They lost us as customers, though, when my FIL died less than 3 days before I was supposed to go on a solo trip. I called them at like 36 hours before check-in, and they said they wouldn't charge me "if they could fill the room" but there wasn't a manager to speak with, and the manager's name kept changing depending on when we called, and there was no way to know if they really had sold the room to someone else or not. They told us to call back in a few days. In the mean time, it appeared on our end that the charges were reversed, so we let it go. And then 10 days later, there was a room charge. Yes, I know, I didn't cancel before the 48-hour window. But we're not talking about some huge conglomerate motel chain here; they could have made an exception. We even offered to fax them proof of the death to show that we weren't lying, and they refused. So, we had an additional 3-4 stays already planned, and cancelled every single one of them. No skin off their back, I know, but still frustrating to be in the middle of the unexpected death of my FIL. They did try to charge us another first night's stay for another planned trip that we cancelled, but when we called, we had a cancellation number (when we cancelled all the stays after the incident with FIL's passing), so they reversed those charges immediately. I will not stay there again, no matter how cheap the room is, because of these experiences."
to all of us.
