It’s interesting how much attention is given to the “entitlement” of non-paying guests at the Grand Floridian, yet the entitlement of paying guests is often overlooked. Those staying at the GF are making a considerable financial investment—far more than just paying for a room. They’re paying for a premium, serene, and exclusive experience that sets this deluxe resort apart from others.
Non-paying guests often enjoy the same shared spaces—lobbies, restaurants, and recreational areas—without contributing to the cost of maintaining these high standards. While Disney resorts are open to all in spirit, the balance tips when non-paying visitors start to detract from the experience that paying guests expect and deserve. Overcrowded spaces, long waits for amenities, or diminished access to prime resort features can make it feel like the investment made by paying guests isn’t being fully respected.
Entitlement isn’t inherently negative—it’s about the fairness of expectations. Paying guests are entitled to enjoy the value of what they’ve paid for without feeling like their premium experience is diminished by the influx of non-paying visitors. This isn’t to say non-paying guests shouldn’t be welcome, but there should be clear boundaries and considerations to prioritize the experience of those who’ve committed financially to being there.
In a place like the GF, it’s not unreasonable for paying guests to expect exclusivity, tranquility, and priority for the luxury price tag they’ve embraced.