gotta brag on Disney

[fireman1]

We are here now, checked in early tuesday morning. We had a few glitches with magic bands early on but nothing major, or so we thought. Mine and my stepsons appeared to be fixed, but my wife's kept having a few hiccups.
Anyway, we never complained, not once. We would just wait while they would call and get it straightened out. Yes we had to wait a few times but it was ok. It happened a few times. we just grinned and bared it.
A cm called me today while we were at epcot, Apologizing for the trouble my wife had been having with her MB. We said no problem. The cm ( leanne ) wanted to make it up and boy did she. we Got a free day at hollywood studios tomorrow with FP's. I was floored. Talk about above and beyond service.

 

[jenniferyawn]

Yay! Way to go Disney!

 

[EmmasGrammy]

Gotta love it ! Disney doing the right thing . Enjoy your trip !

 

[Mikie]

Glad to hear it! I especially think that proactive problem solving (for any company) takes a potentially angry customer and turns him into an extremely satisfied one. Exact same circumstances could have resulted in a story about how "it didn't bother you the first few times, but after repeated issues it just got so old and wasted so much time! Took the problem to a customer service person and had to wait ages just to get an I'm sorry and one anytime FP." Being proactive on WDWs part was a good move and I'm glad you benefitted from it!

 

[eliza61]

EXCELLENT!!

 

[oceanmarina]

Nice!! Hope you all have a great day at Hollywood Studios