Got a call from Guest Services about an email I sent

phorsenuf

Not so New Rule author
Joined
Feb 21, 2003
Messages
19,619
I sent them an email last week because I didn't think it was right to be charged for peak season yet get less in return.
(See this thread http://disboards.com/showthread.php?s=&threadid=506670&highlight=+cutbacks )
Anyways, she said she was from the Executive offices blah blah blah. Basically she said that the reason why is that virtually nobody is in adventureland early morning so why have these things open when they can use the CM's elsewhere. She told me the only things she knew of that was affected was some shops, the jungle cruise and the Tiki room. (she did mention about how the Tiki room wasn't very popular which I thought was kinda humorous) Anyways, I said I didn't think it was fair to be paying more for less and if I had gone 2 weeks earlier my room would have been $30 a night cheaper and I'd have access to everything at the parks. I also asked why if it was considered peak season why does the parks close so early? She then told me that the resorts set their own seasons and it has nothing to do with how the parks set their hours. I told her I thought that was kinda dumb. I mean if the resorts are going to be busy wouldn't it only make sense to keep the parks open late so people will then spend their money there instead of elsewhere.
She agreed with me and said she would "pass that along" because Disney is always interested in what the guests have to say. She did ask me when we were getting there and where we were staying. I don't know why she asked me that....maybe I'll find out when I get there.
I had relayed this story to my DH and my DS said "maybe they'll give you a discount" and my DH said "no, she probably wanted to know so she could leave a flaming bag of poop outside our door!!"
I swear...that man...... but just in case, I'll make him go out first all the time!
 
Yeah, Disney always makes a point of calling to follow up with emails from disgruntled guests. I've gotten a few of those phone calls myself! Usually they say exactly what you reported: "sorry, blah blah, pass it along to the appropriate department, blah blah, we value guest feedback, yadda yadda yadda."

I guess it does help with guest relations and make people feel better, but I wonder if it ever really amounts to anything.

(Though.... I did talk to someone about Early Entry when they took it away-- as did tons of other people I'm sure-- and they brought it back! :teeth: )
 
Originally posted by phorsenuf
she probably wanted to know so she could leave a flaming bag of poop outside our door!!"
Oh my!!! THAT IS FUNNY!!

You made me spit my lunch across the monitor!!

Maybe they will make a note on your reservation to upgrade you!!
 
Originally posted by DisneyDmbNut
Oh my!!! THAT IS FUNNY!!

You made me spit my lunch across the monitor!!

Maybe they will make a note on your reservation to upgrade you!!

An upgrade would be nice, but how much can they upgrade you at ASSMO? :p
 

They could bump you to a Mod hotel...but maybe you will get some Food Court freebies!
 
You are lucky to be called. I'm STILL waiting on a letter and an email I sent back in Oct. Guess it is time to resend AGAIN!!
 















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