given someone else's room@checkin???!!

[Goofy&Sleepy]

This is just a "has this ever happened to you" question....we just returned from 6 days @ the world...upon checkin, at a not to be mentioned DVC resort, we were thrilled with our room & quickly went to get settled in. After bringing in various items & 2 kids, my husband comes in & says "who's is that?" We look around & SOMEONE ELSE'S STUFF is in "OUR" room. I quickly picked up the phone & called the front desk & when I told them it appeared we were given someone else's room they asked "did it look like it was sitting there to be picked up by bellservices?" NO, I replied . Then I was asked did I see a name, my DH found a tag on luggage & we gave it to them & were put on hold. They come back & tell us that they have that person as a "NO SHOW". They gave us a new room--at the opposite end of the complex & opposite in from our family who were checking in the next day. We ended up moving again, the next day so we could be closer to our family.
???is HAS THIS EVER HAPPENED 2 U? I am a VERY honest person but WHAT IF I WASN"T? I think I"ll ALWAYS use the SAFE from here on out!

Ended up a good trip but not a great start....

 

[Chuck S]

I have had people try to get into our room at midnight, saying they were given that room by the front desk. It turned out the Cm has transposed numbers.

I'm niving this to the Mouse board, as this isn't really DVC Operations.

 

[SJCSuzyQ]

We were at the BWV in Aug and came back to our room on afternoon to find 2 suitcases delivered by Magical Express. They weren't ours so we called bell services and they were very happy to hear from us because they were trying to figure out where those bags were!

Sorry to hear your trip started of on the wrong foot.

Suzy

 

[Dean]

I've had it happen several times at WDW, non DVC, a couple of DVC resorts and several hotels.

 

[Robo-Daddy 3000]

We were at the BWV in Aug and came back to our room on afternoon to find 2 suitcases delivered by Magical Express. They weren't ours so we called bell services and they were very happy to hear from us because they were trying to figure out where those bags were!

Sorry to hear your trip started of on the wrong foot.

Suzy

Similar story for us at OKW in August. We were in room 6414 and on our 2nd night in the room, there was a knock on the door and it was bell services delivering luggage from ME. My wife opens the door and says our bags are already here. That's got to be for someone else. He double checks his paperwork and says oops sorry this is for 6214. I figure if we weren't in the room when he arrived , he prolly would have opened the door, left the bags in the wrong room and taken off.

 

[lizanne]

A few years ago, we were in our room when someone came walking into our room. His family was behind him and he had a key. He was given our room at check-in.

Luckily we were "decent" and no harm was done, but the guy was really embarrassed. My DH was furious.

I guess we'll never know if it happened some other time when we weren't in the room

 

[Sammie]

Yes it has happened but never has anyone walked in on us, as we always keep the security lock on, I can't imagine doing otherwise.

 

[GoofysGal33850]

A few years ago, we were in our room when someone came walking into our room. His family was behind him and he had a key. He was given our room at check-in.

Luckily we were "decent" and no harm was done, but the guy was really embarrassed. My DH was furious.

I guess we'll never know if it happened some other time when we weren't in the room

Usually when this happens , it's a housekeeping error.

They have a device they 'punch' on the way out the door after cleaning the room. It's 'room-clean and vacant' or 'clean and occupied' in a nutshell. If they hit the wrong button, the front desk can unknowingly send a guest to an occupied room. Of course, then the front desk hears the tirade from the guest and it's not their fault.

It's one of the reasons I am happy to be out of resorts and in MS now.

 

[sjdisneywedding]

Usually when this happens , it's a housekeeping error.

They have a device they 'punch' on the way out the door after cleaning the room. It's 'room-clean and vacant' or 'clean and occupied' in a nutshell. If they hit the wrong button, the front desk can unknowingly send a guest to an occupied room. Of course, then the front desk hears the tirade from the guest and it's not their fault.

It's one of the reasons I am happy to be out of resorts and in MS now.

hugh? are you saying that the housekeeping determines which rooms are vacant by pushing a button?

I would certainly hope not! I would hope the main computers that the front desk uses would contain the info on check in check out dates for each room

maybe thats the problem

 

[sjdisneywedding]

Yes it has happened but never has anyone walked in on us, as we always keep the security lock on, I can't imagine doing otherwise.

yep, same here. I am so tired of the door being opened by whomever.

 

[rocketriter]

Some years ago I checked into a fancy ski resort in Steamboat Springs and unpacked my things. Another family came into the room and started to unpack...while I was in the shower!

 

[tjkraz]

hugh? are you saying that the housekeeping determines which rooms are vacant by pushing a button?

I would certainly hope not! I would hope the main computers that the front desk uses would contain the info on check in check out dates for each room

maybe thats the problem

The "main computers" can't tell when a room has been cleaned and/or whether it's still occupied unless housekeeping sends it that information.

 

[GoofysGal33850]

The "main computers" can't tell when a room has been cleaned and/or whether it's still occupied unless housekeeping sends it that information.

Exactly.

It's a big PITA to be berated by an irate guest. Front Desk gets all the guff, regardless. I wish guests were nicer; I'd probably still be there. Of course, I've had many members who are real pills too. I won't go into specifics, other than to say that I sure hope I was never as obnoxious when I called MS as some members are. Most are great, though, if you average it out.

 

[GANUT4WDW]

We were at Saratoga Springs a few weeks ago and had only booked for 3 nights. We decided on Tuesday night that we would like to stay one more night. We had to wait until MS opened the next morning to actually book it. I had already spoken to the front desk on Tuesday night and they assured me that they had the availability. Well, I spoke to MS -- no problem. We proceeded with our day. We just happened to be back in our room that afternoon when the door was opened by a man with his family behind him. When he saw my kids at the end of the bed watching TV -- he backed out and undoubtly went straight back to the front desk. I checked the door and tried my key in the door --it no longer worked. I called the front desk and told them what happened and they told me that once their key opened the door --mine would no longer work. Within 10 - 15 minutes they had sent someone with my new keys and they assured me that they would NOT be able to enter it any longer as theirs had been taken. My lesson learned was that I will now forever (if I'm in the room) have that security latch ON at all times.

 

[sjdisneywedding]

The "main computers" can't tell when a room has been cleaned and/or whether it's still occupied unless housekeeping sends it that information.

I am not talking cleaned or not cleaned, thats pretty straight forward


the post said 'cleaned and vacant' or 'cleaned and occupied'

why in the world would housekeeping be informing the front desk if the room is vacant or occupied? who cares, whats the difference? the room should be in the system as closed or open according to check in/check out date

maybe I am missing the point, I get this matters on check out day and the front desk could send another party to a room where the previous guest hasnt left yet, but none of the cases here involve that. these all seen to be, as most of mine are, situations not involving a check out

so therefore I cant see how housekeeping is responsibe most of the time, I thin its the front desk in most instances
just checking

 

[DVC Grammy]

When we're in the room, we always put the security latch on; when we leave the room, we always put the "Do not disturb" sign on the door (if it's not a Mousekeeping day). So far, we've never had a problem.

 

[dianeschlicht]

We had a similar situation our very first trip to OKW as owners. It was a bit different in that the person was supposed to have vacated. He obviously had not. The room had been cleaned, but the former occupants suitcases were opened on the made up bed, and the kitchen towel had been used and was sitting in a heap on the credenza by the door. We went back to the front desk to inform them, and they said he had assured them his stuff would be out by 11 AM. My guess is that he had his stuff in the room, and went back to "get something out" and left his things there. We were checking in at 4 PM, so there was no excuse for it, and HE was the one at fault, not the front desk. They did say they were charging him for an extra night, and they quickly gave us another madeup room.

FWIW, I have had this same thing happen at plenty of hotel establishments as well. Once we arrived rather late at a hotel. Got our keys and when we opened the door, there were clothes strewn all over the room, and someone was sleeping in the bed!!! You better believe we got ourselves out of there ASAP!! So you see, it seems to be a problem industry wide.

 

[tjkraz]

why in the world would housekeeping be informing the front desk if the room is vacant or occupied? who cares, whats the difference? the room should be in the system as closed or open according to check in/check out date

maybe I am missing the point, I get this matters on check out day and the front desk could send another party to a room where the previous guest hasnt left yet, but none of the cases here involve that. these all seen to be, as most of mine are, situations not involving a check out

Whether it relates to these examples or not is irrelevant. The system was designed with two "clean room" codes, one to indicate that the guest is gone and one to indicate that the guest is still present. Even on a checkout day, you can't automatically assume that the guest has left by the time housekeeping is done with the room. Housekeeping needs the ability to transmit that information to the front desk.

Apparently the same codes are used for mid-week servicing as for the day of a guest's departure. And if the housekeeping CM plugs in the wrong code, the wrong message gets communicated to the front desk.

It may not be the most foolproof system in the world, but nothing we say or do here is going to change it.

 

[pcparamedics01]

We were at Saratoga Springs a few weeks ago and had only booked for 3 nights. We decided on Tuesday night that we would like to stay one more night. We had to wait until MS opened the next morning to actually book it. I had already spoken to the front desk on Tuesday night and they assured me that they had the availability. Well, I spoke to MS -- no problem. We proceeded with our day. We just happened to be back in our room that afternoon when the door was opened by a man with his family behind him. When he saw my kids at the end of the bed watching TV -- he backed out and undoubtly went straight back to the front desk. I checked the door and tried my key in the door --it no longer worked. I called the front desk and told them what happened and they told me that once their key opened the door --mine would no longer work. Within 10 - 15 minutes they had sent someone with my new keys and they assured me that they would NOT be able to enter it any longer as theirs had been taken. My lesson learned was that I will now forever (if I'm in the room) have that security latch ON at all times.

Yikes!! We always use our security latch!

 

[sjdisneywedding]

Whether it relates to these examples or not is irrelevant. The system was designed with two "clean room" codes, one to indicate that the guest is gone and one to indicate that the guest is still present. Even on a checkout day, you can't automatically assume that the guest has left by the time housekeeping is done with the room. Housekeeping needs the ability to transmit that information to the front desk.

Apparently the same codes are used for mid-week servicing as for the day of a guest's departure. And if the housekeeping CM plugs in the wrong code, the wrong message gets communicated to the front desk.

It may not be the most foolproof system in the world, but nothing we say or do here is going to change it.

nevermind like I said I am not talking clean/not clean and never even mentioned changing the system


of course it is relevant, someone posted that the main reason this is happening is because of houekeeping. I am saying, IMO, that I dont think so. maybe some, but certainly not all. no way

who cares what system is being used. The front desk would NEVER assign a room in mid week or begining of week based on some button housekeeping is pushing incorrectly

The fault lies with the front desk in the majority of these situations, NOT housekeeping