Getting kicked out of DVC Online Booking after "hold" on reservation.

[KAT4DISNEY]

And I've had it happen on Firefox, Explorer and also an ipad. I doubt that all of them are out of date.

 

[bellablue2]

the first day poly opened, i did this for four hour before finally getting two studios. i attributed it to high demand and overload. still happens but i'm trying to book something at the seven month mark. i did note that explorer seemed to be better than chrome.

 

[DrewJB]

I only have problems on high demand rooms at 8AM of the 7 month window opening. I'm thinking that the high traffic/demand may be a contributing factor, but it shouldn't be. They should certainly know by now what type of traffic to expect around 8AM every day and should have a system in place that can handle it properly.

Today I switched from Safari to Firefox and I managed to complete booking on a very hard to get room at the 7 month window. I have no idea if that was just a fluke or if switching browsers actually helped. Unfortunately just as many people seem to have had problems with any given browser, so I'm thinking it is more along the lines of me being one of the lucky ones today as others got kicked back to the date screen. I am encouraged to finally get through though.

 

[DrewJB]

Did u try the back page button? If so, did it give an expired page?

Great suggestion here. I didn't think about trying this. I'm guessing it won't work, but definitely worth a try the next time it comes up.

 

[dwight16]

i got in and got mine today no problems i did get nervous when it took a bit of a long time when it was "thinking" but all good on my end

 

[disneynutz]

It amazes me that dues keep going up and service keeps going down and there is nothing that we can do about it. Discussing these issues with MS seems to fall on deaf ears, maybe it's time to take other action. Members shouldn't have to work trying to book a reservation.

Bill

 

[CarolMN]

It amazes me that dues keep going up and service keeps going down and there is nothing that we can do about it. Discussing these issues with MS seems to fall on deaf ears, maybe it's time to take other action. Members shouldn't have to work trying to book a reservation.

Bill

IMO, these issues should be addressed by sending an email to Member Satisfaction. (Of course, this will be after the member has done whatever he/she or MS can do to get the desired reservation).

Emails demand answers (even if they are not what we want to hear), they leave a trail and if there are enough of them, it may result in a fix, sooner rather than later. My best guess is that MS just wants to get people off the phone and are not referring the issue to IT, especially if they haven't been having the same trouble themselves. That makes it easy to assume it's user trouble rather than system trouble.

 

[DrewJB]

I will say - the MS representative I spoke with was great. She was very interested in trying to help and even navigated to threads on this website to get exact links to share with IT where they could see the problems that we are experiencing. I do fully believe that she was passing on my info to IT and taking it seriously. She spent a good amount of time with me to make sure she got all the best info she could in helping them understand the problem.

On another note she actually recommended walking a reservation to me if I was trying to get a hard to get room. I only came across the concept a couple of weeks ago and thought "wow - MS must HATE people who do that", but if given that they are recommending it to me on the phone without me even mentioning it I guess I feel less bad about harassing them daily if I ever had to do that.

 

[Tinkerbellcrafter]

I have had that happen in all different browsers, different pcs...the problem is, it actually took my points and acted like the booking went through but then when I checked it was not in upcoming vacations. I had to wait 25 minutes for everything to sort itself out again. This happened twice on an AKV concierge booking about three months ago. I eventually got it but it kicked me back on that same screen.

 

[KAT4DISNEY]

Did u try the back page button? If so, did it give an expired page?

I have tried that. Might have gotten the expired page once but have also gotten a service not available message.

I only have problems on high demand rooms at 8AM of the 7 month window opening. I'm thinking that the high traffic/demand may be a contributing factor, but it shouldn't be. They should certainly know by now what type of traffic to expect around 8AM every day and should have a system in place that can handle it properly.

I was booted from an SSR studio booking just yesterday. Not a high demand nor at a busy time. So far I've seen no common theme for any cause as it's happened for me with various types of rooms and various booking times.

 

[cwdefouw]

I concur on the previous post, this is not something that Member Services cares about. They are not really trained on IT issues other that in their own booking systems. Member Satisfaction is the group to notify on this, and everyone that experiences the problem should email on it. I am in IT for a Fortune 500 company and I can tell you from experience that problems frequently don't even get looked at until there are an overwhelming number of complaints, there are just not enough resources to look at the onesy twosy types of complaints. So, everyone that has the problem, do what you need to get the reservation and then email Member Satisfaction.

 

[hopeful4fl]

I concur on the previous post, this is not something that Member Services cares about. They are not really trained on IT issues other that in their own booking systems. Member Satisfaction is the group to notify on this, and everyone that experiences the problem should email on it. I am in IT for a Fortune 500 company and I can tell you from experience that problems frequently don't even get looked at until there are an overwhelming number of complaints, there are just not enough resources to look at the onesy twosy types of complaints. So, everyone that has the problem, do what you need to get the reservation and then email Member Satisfaction.

I cannot begin to describe how good this idea is. If you want any org to prioritize things, nothing works better than metrics. If people consistently mailed member satisfaction when they had such issues, they "would" get prioritized, or at least give IT some data to get more people hired.
Nothing speaks louder to executives than the collective voice of shareholders. DVC members are shareholders in the property and if enough complaints are received, they should get things resolved quicker.

 

[River Country]

This has happened to me twice but they were high demand rooms at 7 months. one was Aulani and the other was BCV I did wind up getting the BCV reservation but not the aulani. When I called MS on this both times they called it a ghost or phantom room. I said ill take it LOL

 

[lovin'fl]

Couple things I've noticed. First is that you have to process the booking quickly. It says it's on hold for 20 minutes but you have way less than that before it boots you out. So I fill in my details quickly (maybe just do 2 guests and then call in later to add more). Also, the 20 minute hold...really does hold for 20 minutes (I thought that maybe it didn't since it only seemed to give you 5 minutes, or less, to make the booking before it booted you out). Two days ago I found availability at HHI in a studio for Easter Sunday night (and I already had Fri and Sat nights booked) so I grabbed it and started to book but realized that I needed to buy some OTU points to complete the booking so I backed out of the booking. I went to the resort availability tool and saw that it was showing it as all booked up (studio at HHI for Easter). I thought someone else grabbed it but after 20 minutes I searched again and it was back as showing available. I called in and booked it.

 

[automaticsoap]

Couple things I've noticed. First is that you have to process the booking quickly. It says it's on hold for 20 minutes but you have way less than that before it boots you out. So I fill in my details quickly (maybe just do 2 guests and then call in later to add more).

This issue happened to me yesterday morning around 11am. I think I tried 3 or 4 times before I was able to successfully book the reservation. I processed the booking quickly, as I had no details to fill out (solo trip with my default info) -- so I don't think it's related to the hold time.

I was booted from an SSR studio booking just yesterday. Not a high demand nor at a busy time. So far I've seen no common theme for any cause as it's happened for me with various types of rooms and various booking times.

Same here. I booked a VGF studio for a reservation starting February 1, so I was over a week past the 11 month mark and there was plenty of availability.

 

[castle1]

This happened to me using Safari. It put the room on hold for 20 minutes...then I was booted out when trying to complete the reservation. After 20 minutes, the room was put back into inventory and I snagged it.

 

[dwight16]

i was all good yesterday on an updated mac book and firefox wrapped my reservation up in 3 minutes! bc i read this i was scared everytime i hit the button but all good!

 

[LauraLea]

Well this very thing just happened to me. Missed out of a PVB room at 7 months.

Laura

 

[n2mm]

I was changing some of my August reservations around last night and this happened to me at least 6 times before I finally got what I wanted booked.

 

[minniqt7]

Happened to me today. Ms could not see my partial booking. Wouldn't take the postal code said error... I called she walked me through each step trying to get it but when we got to the end it took me completely out.. LOST IT> She got upset too and went in and grabbed it again...she was as happy as I was!!! she completed the reservation for me. It was scary tho..when I called I had a hold time of 15 minutes YAY RITA!!!! She was great. I actually got her twice today!!! First hold time was 35 min...AHHHH!!!!!