In the past when I was making a close in reservation or change, Member Services has called Central Reservations and successfully moved available inventory from cash availability to points availability. However when I tried to do it this week, Member Services said they had no idea what I was talking about. The representative said that Cash inventory was never moved for points use.
I'm talking about Hilton Head and had just prior to calling member services checked with Central Reservations to be sure there was vacancy.
Has anyone had recent success in this type transaction?
I'm talking about Hilton Head and had just prior to calling member services checked with Central Reservations to be sure there was vacancy.
Has anyone had recent success in this type transaction?
