Garden Grocer Refund?

[nkereina]

I'm surprised that they're apparently not doing as well shopping for locals when everybody should (must?) stay home, that they seem to be unable or unwilling to refund tourists.

Good point. I know here with Instacart right now, you can only get a delivery timeslot if you schedule a week in advance. That's how busy they are.

 

[wallawallakids]

Has anyone had success. I canceled my order back in May and still no refund. I think I am going to have to dispute it.

 

[Jadyreen1282]

Has anyone had success. I canceled my order back in May and still no refund. I think I am going to have to dispute it.

Have you tried ringing them up?

 

[kaytieeldr]

Or, like someone back in April, email and let them know if they don't respond/refund immediately, your next step is a credit card dispute.

 

[MMSM]

Or, like someone back in April, email and let them know if they don't respond/refund immediately, your next step is a credit card dispute.

We wrote an email a few days ago since we have not got our refund from May and they replied and said it should be issued this week. So I will keep you posted.

edit: After the email we saw the refund 5 days later. This is a refund from June. It was an April order that we moved to June and then had to cancel again. I would email the company.

 

[Silyoldbear]

Hi everyone- I know this thread is from last year, but I wanted to see if everyone got refunded. I cancelled our August 2021 trip in early July. I emailed Garden Grocer immediately. They responded that due to a high volume of cancellations, it would take 15 business days to receive the refund. Fifteen business days came and went. On the 20th business day, I emailed them again. They apologized and said it was taking up to 30 days. It has now been 6 weeks and still no refund. I emailed them again this morning. Did everyone eventually get their refund without going through a credit card dispute?

 

[MMSM]

We had to cancel way back in 2020 when Covid first happened. I want to say we saw the refund about 40 days after. After 30 we called and said something and then at 40 days we got refund.

 

[nw6675]

Hi everyone- I know this thread is from last year, but I wanted to see if everyone got refunded. I cancelled our August 2021 trip in early July. I emailed Garden Grocer immediately. They responded that due to a high volume of cancellations, it would take 15 business days to receive the refund. Fifteen business days came and went. On the 20th business day, I emailed them again. They apologized and said it was taking up to 30 days. It has now been 6 weeks and still no refund. I emailed them again this morning. Did everyone eventually get their refund without going through a credit card dispute?

I just had to do a cc dispute. Their email confirming cancellation and the terms and conditions said 15 business days for the refund. I emailed after that time frame and was told they were issuing that day. I waited the appropriate time for it to post and nothing... I emailed again with crickets.

Buyer beware.

 

[IndtoMco]

I had to cancel years ago when Hurricane Irma went through. I canceled in the appropriate timeframe and waited months for a refund, emailing politely each time. I eventually went through my credit card as a dispute. I was refunded the next day. I will not use them again.

 

[Jadyreen1282]

The email I got said 30 business days minus weekends which is actually 6 weeks. The email also said we would get the refund very soon. Alas.