GAC -- Just back

lunapnp

DIS Veteran
Joined
Apr 1, 2007
Messages
657
I just wanted to share some very recent experiences from our trip last week. DD, 11, has cerebral palsy and uses a wheelchair. We did not get a GAC when we arrived at the parks...I know I should have...but honestly I forgot. In the past, we have picked up a GAC card on first arrival to parks and never had to show it. Anyway, I was surprised at some of the lack of knowledge from some of the cast members about wheelchair entrances, etc. There were a couple of rides that I would ask the CM at the entrance to the que if there was a wheelchair entrance. (I feel pretty comfortable about most ride entrances, but there were some rides my DD went on this time that she hadn't in the past...so I had to ask.) I had a couple of CM's tell me..."well, if you have a fast pass you can go in the fast pass line."
But, what was more frustrating was getting in the "regular" que (as directed by a CM), only to be pulled out of the line by another CM to put us in the wheelchair line! :confused3 Oh well, I guess next time I will get the GAC...who knows if I will need to show it or not. I think what bothered me the most was some of the short, frustrated replies by some of the CM's. One was down right rude...I basically felt like he was saying...I don't believe you because you don't have a GAC. It's rather obvious with my DD that she's not in the chair for fun! Anyway, overall we had a great trip! Mental note to self: remember to get the GAC!
 
I'm sorry for rudeness you received, we have occasionally run into clueless CMs. On common place is Small World, where one CM might tell people to go direcctly to the wheelchair pull off point, while another CM tells them that they can't do that and need to go in the regual line until it reaches that point.
We (and other people) have also had problems at times with Splash Mountain, even with a GAC for a person with a wheelchair. The CM insisted we had to 'stay in the regular line'. We tried to explain we could not because the regular line had come to steps. There is always a supervisor who can help in those situations.

But one of the things people need to keep in mind is that things do change from time to time. We saw several people going in the exit at the ride at Mexico because that's what they have done on past trips. They were confused when the CM stopped them at their 'usual' boarding area because they were going in what they thought was the 'wheelchair line'. But the line was renovated and you now go thru the same entrance as everyone else.

Sometimes the guest with a wheelchair or ECV is pulled out of the regular line (for reasons not obvious to the guest). The guest might think that means there is a 'wheelchair line' for that ride on future visits and then be surprised not to be put in that 'wheelchair line' on subsequent visits.

Most people using wheelchairs or ECVs don't have need for anything other than a wheelchair accessible line, so they don't need a GAC. And, since most lines are totally wheelchair accessible and the CM can see they have a wheelchair, they would be in the accessible line, if it's not the 'usual' boarding area. That is likely what happened when the CM did not look for your DD's GAC. You were doing what everyone using a wheelchair does in that line, so didn't need a GAC to do it.

Over the years, lines have gradually been changed from having a wheelchair entrance to what is called "Mainstream Lines" which are accessible and everyone waits in the same line. Some of them have a wheelchair boarding area that you are routed to not far from the regular boarding area, but you don't need a GAC to do that. If you need more accomodation than just having the wheelchair in line, then you do need a GAC for the Mainstream Attractions.
Here is a list of Mainstream Attractions from the WDW Guidebook for Guests with Disabilities (there is a link to the Guidebook in the disABILITIES FAQs thread):
Magic Kingdom® Park

Ariel's Grotto
Astro Orbiter
Buzz Lightyear's Space Ranger Spin
Donald's Boat
Judge's Tent
Mickey's Country House
Mickey's PhilharMagic
Minnie's Country House
Monsters, Inc. Laugh Floor
Pirates of the Caribbean
Space Mountain®
Splash Mountain®
Stitch's Great Escape!™
"The Enchanted Tiki Room Under New Management"
The Hall of Presidents
The Magic Carpets of Aladdin
The Many Adventures of Winnie the Pooh
Tomorrowland® Indy Speedway
Toontown Hall of Fame
Walt Disney's Carousel of Progress (seasonal)
Epcot®

FUTURE WORLD
Imagination!: All Attractions
Innoventions East
Innoventions West
Mission: SPACE
Test Track
The Seas with Nemo & Friends: All Attractions
The Land: All Attractions
Universe of Energy: "Ellen's Energy Adventure"
Wonders of Life: All Attractions (seasonal)


WORLD SHOWCASE
China: "Reflections of China"
France: "Impressions de France"
FriendShip Boats
Norway: Maelstrom
The American Adventure: "The American Adventure"
Disney-MGM Studios

Disney-MGM Studios Backlot Tour
Fantasmic!
Lights, Motors, Action!™ Extreme Stunt Show
Muppet*Vision 3D
Playhouse Disney - Live On Stage!
Rock 'n' Roller Coaster® Starring Aerosmith
Sounds Dangerous - Starring Drew Carey
Star Tours
The Great Movie Ride
The Magic of Disney Animation
"The Twilight Zone Tower of Terror™"
Voyage of the Little Mermaid
Walt Disney: One Man's Dream
Disney's Animal Kingdom® Theme Park

Caravan Stage: "Flights of Wonder"
DINOSAUR
Expedition Everest™
Finding Nemo - The Musical
Grandmother Willow's Grove: "Pocahontas and Her forest friends"
It's Tough To Be A Bug
Kali River Rapids
Kilimanjaro Safaris
Lion King Theater: "Festival of the Lion King"
Maharajah Jungle Trek
Primeval Whirl
The Boneyard
TriceraTop Spin
 












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