what surprised me at dd's orientation (parent portion) was how little some parents knew about where their kids would be living the next 4-5 years, and how they needed to get some things set up in advance of their move in. it wasn't until a few parents like myself asked a few questions that it even occurred to other parents they needed to as well.
banking-is there a local national bank or credit union (with member sharing capacity with other credit unions)? little town where dd goes only has 1 small national bank location. if we weren't local she would have needed to set up an account there b/c not everything can get done by phone-you sometimes need to go into a brick and mortar location (esp. if your financial aid direct deposit hiccups). are there any atm's on campus-if so are they only in buildings open certain hours? (1 on dd's campus-open till 11 most nights. absent that it's the high fee for use one at a convenience store off campus.
health care-is the campus health center ON CAMPUS? if not where is it? dd's is a 2 block walk from campus so not too bad, but they don't do late urgent or emergency care AND her campus coverage only covers very limited health issues so..............we had to set her up w/insurance info. at that location (for items not covered), had to set her up at the urgent care/emergency location (for pretty much everything) AND get paperwork on file with both of those and the university so that if she needed us to help navigate insurance issues we could. pharmacy-is there one locally or at least does delivery? in dd's case-no on delivery, and the closest that's open any decent hours is a couple miles away (fine if you have a car, if not then better hope the busses are still running cuz it's a LONG walk both ways). so-had to make sure that pharmacy accepts our coverage, get her set up with them AND FILE ANOTHER PAPER with them so if she needs insurance help we can talk to them.
financial aide-like most parents, I enter mine/dh's info for the fasfa (let's be honest-I do the whole thing

). so, if the financial aid office has a question about OUR portion am I permitted to answer it myself? NO, not unless dd files yet ANOTHER FORM with the university granting them/us permission. last week alone the university sent 3 e-mails TO ME about fasfa information, absent having that form on file I would have to do some kind of 3 way call w/them, dd and I to just figure out what they needed to know and provide it.
some questions at orientation are downright dumb ('do you have a system like my kid's highschool did where I can log in and make sure they've handed in their homework every day'?


), others might seem dumb initially-but can open up a world of other questions that do need to be asked and answered.