Originally posted by PugLover
We booked directly w/Disney and received a packet just a few days ago.
It contained 2 luggage tags, an introduction letter, our hotel voucher and a guest itinerary. The guest itinerary lists our hotel/hopper passes/luggage tags/character framed art keepsake as line items. Next to the character frame art keepsake line is a star. The note next to the star says "this feature is available at your hotel upon check in".
It would have been nice to recieve the character art before our trip so we dont have to lug it home... I would imagine though the cost for Disney to do that would be sky high due to shipping charges.
HTH!