Front desk had to rebook because of problem with room..advice needed

[garnet1240]

Here at Wilderness Lodge. Had a problem with our room at check in, so they had to re assign our room and change our reservation around. They called when room was ready and said all set, points would be no change. But looking online. I now have two reservations... Who do I go to first? Front desk or member services. It was a confusing check in to start and I don't really want to screw up the rest on my stay... Can it wait until I get home?

Thanks!

 

[erionm]

Are your points correct? If they are, I wouldn't worry about it.
If the points are messed up, contact MS.

 

[garnet1240]

No, points are not right. I now have two reservations instead of just the one. I'm just wondering if it can wait till I get home, my luck at this point will be that they cancel out the wrong ressie

 

[tjkraz]

I wouldn't even worry about it until you get home. They aren't going to refuse to help--or fix errors--because you didn't call during the stay.

 

[disneynutz]

I would call MS, DVC does points, Front Desk does check in.

Good luck.

Bill

 

[garnet1240]

Thanks! That's what I was hoping !

 

[bumbershoot]

This has happened to many people. If you look at your account too soon, you see a mess. If you wait to look, you see it all pretty and fixed. Ours was pretty and fixed, though I know it had been a mess, and we didn't have to do anything.

In a week or so, if it's still a mess, then call and have them fix it. It really does seem to fix itself most of the time, if you just let them do it.


I don't know why their workaround for messed up situations is to cancel and rebook, but it has been like that for quite awhile now....

 

[twinsouvenirs]

To assuage your nerves about it, you could always send an email to ms now outline the situation and your understanding of what is supposed to happen with a cell/room number to contact you if there is any confusion or if you have misunderstood-- that way you have a record of your expectations and understanding so you can go about your vacation and relax!

 

[disneynutz]

Let us know what happens and what MS tells you.

Bill

 

[JimC]

When this happened to me, the hotel handled getting us into the room and notified DVC regarding the points. It took a day for DVC to correct the account. They said these can be complicated because reservations can have multiple contracts and mulitple types of points involved. And if the total number of points change that can cascade into other reservations.

 

[garnet1240]

Let us know what happens and what MS tells you. Bill

I looked again at points yesterday , and they are now correct. Still shows as multiple reservations on the completed vacation page, but points are now ok. I did call MS to just verify, and she confirmed all fixed.

Thanks everyone!