Friend said CR treated them terribly as they were SOG

[sha_lyn]

We were just at the CR as SoG "refugees" and had a great stay other than a problem with the laundry. Hopefully they will replace the dryers in the NGW soon. It would take 4 dollars and 2 hrs to dry a load of light weight cloths. The CT doesn't have a laundry room and most of the CT guest doing laundry came to the NGW instead of the SGW for some reason. Add the long time to dry cloths, the non NGW people and all the military people who were doign thier laundry and it made for a terrible night. DSis was given a refund for what she paid in the laundry, they finished drying our cloths and folded them for us and gave sis $20 to make up for her lost hours in the laundry room. Many of the SoG folks went then on the the SGW laundry and the dryers did the cloths in one $1 cycle.

 

[MJames41]

Originally posted by KerriL

Their attitude was "you get what you pay for".
Very poor attitude.

Then I think managements attitude towards them should be "you get paid for what you do" and have them fired. I don't stay onsite to receive customer service worse than what is found off site. So far in our trips, we have been extremely fortunate in that we have never had a bad experience. When people do experience situations like this, I think they should notify CR management right then (like they did) and then notify WDW management as well. Sounds like the CMs they encountered still have some growing up to do. Let them work somewhere else until they do.

 

[RIDISNEYLOVERS]

We had a GREAT stay at the CR using SOG beginning of May. We had a view of the playgroud. The room was wonderful, however the decor is not my favorite - the location can't be beat!! The CM were very friendly and informative. The layout of the NGW reminded me of the SOG and I think maybe that was one reason they used this resort.

Anyway, our experience was a positive one and I truly feel bad for all of you that had a terrible time. If you can, give them a second chance - it was probably an isolated incident and the CM was probably just having a bad day - which does NOT excuse their behavior, but I don't think that is the way Disney wants their military guests to feel.

Lisa

 

[ducklite]

I'd turn the tables on them. I'd tell them that they should be ashamed renting a room that was in that deplorable of a condition, regardless of the room rate. The resort is supposed to be a four star property, and should be so, and that you'll be lodging a complaint with AAA when you get home. That the rate you are paying is none of their business, and that if they'd like to discuss it with a manager, why don't they call for one right now. That the rate was negotiated between SoG and the CR management, and they shouldn't be so concerned. And the zinger--if the CR had high occupancy rates to begin with, they wouldn't have agreed to set aside the room block for SoG, so maybe it's actually helping keep them in a job by having the SoG guests staying there.

Anne

 

[catsrule]

When we stayed at CBR, quite a few years ago the air conditioning unit, which was right next to our room, busted and the water from it damaged my neices clothes. She reported it, and the maid took all her clothes and cleaned them for her, and they sent her a huge fruit and candy basket!

 

[nwdisgal]

Ducklite - I agree with your response. CR should not be rated 4 stars with rooms in that condition. Also, what if someone had been in that room when the plaster fell. It was fortunate that only clothes were damaged.

Does Disney have the equivalent of Secret Shoppers for room audits? If they don't, they should. They should basically put people in place to randomly audit customer service and room condition. I believe if they did that, the CMs would be more careful with their level of customer service. I used to work for Nordstrom when they were setting the trend for excellent customer service. If any of the workers had used derogatory or negative remarks with a customer, we would have been fired on the spot.

 

[FINFAN]

DisneyVa......They were on the 3rd floor....I think the room ended in 14 and when they were moved it was to the last room at the far end of the hallway. Friend said the walk from that room to the front desk gave her time to cool down and figure out what to say to the manager. My friend does not 'CHAT' on her computer much if ever, but asked me to convey her appreciation to you all and hopes everyone enjoys their upcoming trips. She also apologizes if anyone is worried now, but just suggests possibly viewing their room B4 accepting it...since she knows now that it is likely that more than just the 2 rooms she had are probably in need of some TLC. Her anger now is more about CM's behavior...if a hotel has too many guests and you get the crummy room....that's bad luck, but the attitude is what is sticking in her craw.

 

[disney4us2002]

Geeez, I'm sorry to hear of so many disappointing reports. We just got back from the CR thru SoG and had a great experience. We were very pleased that our faxed request for first floor was granted and I even made a joking remark at check in about being a 2nd cousin as we were SoG guests and the CM there said, "Oh no, you are Contemporary Guests now." We also really liked the Food court and ate bkft and dinner there a few times. The burgers and fries were quite tasty as was the croissant at bkft. Also, with the refillable mugs the kids could get slurpees. We would stay there again in a minute.

Carla

 

[ldeveaux]

Sounds like the word has gotten out to management regarding treatment of Disney guest, SOG or otherwise. Disney has always been a place you could go to relax and enjoy your family. Hearing disparring comments had me worried about our up-coming trip. Lets hope everone is able to enjoy the accomodations and spend a memorable time at the park. At the same time, don't stand still for mistreatment from any CM or shoddy accomodations at any of the resorts. Record problems and report them. That is the only way corrects can be made. Most times, management is not aware of incidents of mistreatment because they are not reported.

Down to 4 days until I arrive.....

 

[FINFAN]

ldeveaux...have a GREAT trip....as I said B4, I would stay at CR again in a heartbeat! Please excuse any fears I may have caused by my post, but as you put so nicely in your post...bring any issues up at the time so they can be handled...and maybe my friends situation did indeed help others to be avoided. She would be happy to know if it did.

 

[eeyore0062]

Disney does have secret shoppers for their stores, so it stands to reason, they do the same within the parks and resorts.

 

[matjef9091]

Normally I dont respond, but I feel I must. On many occasions, we have stayed at different resorts via SOG rates. We have always been treated great. We are due to check in on our next magical visit in 2 days at the AKL and hope that these problems that have been mentioned will not follow us there. Only thing with SOG reservations, usually the CM's in reservations won't help before we get there with too much info. We have to do all our follow-ups with SOG staff.

 

[eeyore0062]

CM's in CRO only answer pointed questions. They do not offer information, so if you really want to know something, ask a very pointed question.

 

[Dis-knee]

I would be very interested to hear from CR/SoG guests that are staying or returning from their stay recently. I would be very concerned about poor attitudes, poor service and/or worn rooms. We will be staying at CR/SoG NGW right after Thanksgiving for a week. We are traveling with friends and sponsoring their room. We are really looking forward to this trip, and want it to be special. I would hate to have sub-standard treatment while staying at a Deluxe resort. We are used to the wonderful Shades of Green Resort and expect no less at the CR. Hopefully we will not be disappointed!!

Let's hear some recent reports please!! Thanks!!

 

[lvs_eeyore]

We stayed at CR in March. This type of treatment is not reserved for SOG guests. We were treated poorly and things were not up to par for us either and we paid 222.00 a night in the North Garden Wing. I wrote a letter to Disney regarding our treatment and have yet to hear from them.

 

[eeyore0062]

Isn't it strange how the treatment can change from one month to the next? We were there right after the Christmas holidays when you would expect the CM's to be tired an weary from the busy days previous, but all we encountered at the CR was very attentive, courteous, and friendly CM's, and a well appointed, clean and well maintained room. Oh, and we were there with a sizeable discount, as well!

 

[KerriL]

eeyore0062,
The Disney Stores no longer have "secret shoppers". They were eliminated about 2 years ago with Project Go. Along with greeters and CM folding clothes and keeping things tidy. Budget cuts!!
Kerri

 

[eeyore0062]

Kerry, We have been secret shopped during our audit early this year, that is why I brought it up.

 

[Gillian]

Just bumping because it seems like the CR has a problem with their ceilings.

 

[BethA]

We stayed at the CR a few years ago- concierge floor and found the CM to be very nasty and the service poor. In the snack bar the CM were making fun of the guests in Spanish. We stayed there in June with SOG discount and although the rooms were large and it was nice to have the monorail the rooms were FILTHY. The extra blankets and towels were used and stained. We were on the ground floor and the patio was littered with about 20 cigarette butts- non smoking room, garbage on the floor in the bathroom and the halls were a mess. My parents booked both rooms so my mother called and got no real apology or even clean towels. She wrote a letter after our trip to SOG and CR and got a canned response from SOG. I have stayed at a lot of the resorts and this by far has the worst service.