Found insurer who will cover volcanic ash...

[2Tiggies]

No, nothing . . . it said a response should come within 24 hours - its now 27!

Tick tock ....!

BTW, OT, but where have some of our tickers gone?

 

[Netty]

Aren't there 3 levels of standard cover? (Sorry, I don't have the page open just now). I was looking at the premium option. Do you find the standard adequate for your needs? I mean if anything happened, would the maximum payout limit for any given clause be sufficient to fully cover your costs? I do apologise for the 20 questions, but it's nice to bounce it off someone who has been using it for a while.

sorry thats what i meant=standard, premium, premium plus cover
yes standard is fine, 10,000,000 medical expenses cover is more than enough!

 

[2Tiggies]

sorry thats what i meant=standard, premium, premium plus cover
yes standard is fine, 10,000,000 medical expenses cover is more than enough!

It was actually the baggage cover I was looking at as well as the cover for cancellation/abandonment, etc. It obviously depends how much you spend on each thing. The Standard would be fine for me if they email back and confirm that my DD gets the same cover level as I do as an adult - but otherwise I would rather spend an extra £10 or 20 and err on the side of caution.

Thanks

 

[Pooh's-Honey-Pot]

They never answered my email, so certainly won't be getting my business!

 

[howlongtillsummer?]

Just right too. If they won't answer a query how would they be during a claim .

I will often email companies to check their attitude before I buy something, even an online purchase where I don't actually need to ask a question.

What terrible PR.

 

[pinkhart]

To be fair, the auto email response warned that they were dealing with a large number of volcanic ash queries and wouldn't be able to respond as quickly as normal.
It has been a few days though...

 

[2Tiggies]

To be fair, the auto email response warned that they were dealing with a large number of volcanic ash queries and wouldn't be able to respond as quickly as normal.
It has been a few days though...

If they were smart, they would have an automated follow up response after the 24 hour period when dealing with a high volume of queries, advising the same and giving assurance that a response will follow in due course. I suspect they are probably dealing with a large number of claims and an equally large number of queries based on the fact that they currently appear to be the only insurer offering vocanic ash cover to new customers. We'll see.

 

[Netty]

They were quick enough to respond and pay out when we claimed for a delayed departure,
if you dont feel happy then go with another insurer, I have as i have said in previous posts, been a customer of theirs for a few yrs, so they get my money no probs. also when you have been with them for 1 yr and go to renew you get 10% off your renewal.

 

[torsie24]

Is £78 normal for a 3 week trip...?

Also looking at the benefits it looks like I'll need the £108 one!

That's more than our wedding insurance!

 

[Pooh's-Honey-Pot]

Is £78 normal for a 3 week trip...?

Also looking at the benefits it looks like I'll need the £108 one!

That's more than our wedding insurance!

I'm trying to cast my mind back . . . we generally get annual insurance, and I think it usually comes in around £60-£70. I have always booked with Aviva or Halifax (I never really trust these smaller internet companies that offer it dead cheap!!). I haven't got any quotes for this year yet, so I'm not sure what's going on with prices!

 

[2Tiggies]

They were quick enough to respond and pay out when we claimed for a delayed departure,
if you dont feel happy then go with another insurer, I have as i have said in previous posts, been a customer of theirs for a few yrs, so they get my money no probs. also when you have been with them for 1 yr and go to renew you get 10% off your renewal.

Actually I think they are looking pretty good. They are less than half the price of the usual policies I have used in the past (£61 for 2 weeks on the highest level of cover for me and DD8). AXA is quoting £136 for the same trip and aside from one or two things that have higher cover, the rest is about the same. I am still going to wait for feedback and will probably go with them. Thanks for all your help and advice.

 

[Netty]

Actually I think they are looking pretty good. They are less than half the price of the usual policies I have used in the past (£61 for 2 weeks on the highest level of cover for me and DD8). AXA is quoting £136 for the same trip and aside from one or two things that have higher cover, the rest is about the same. I am still going to wait for feedback and will probably go with them. Thanks for all your help and advice.

your welcome!

 

[Nommi]

Does any one know whether this covers DIY holiday bookings? Its the first time I've booked things sepeartley and I'm still trying to get my head round it.

 

[pinkhart]

Does any one know whether this covers DIY holiday bookings? Its the first time I've booked things sepeartley and I'm still trying to get my head round it.

Yes it does! But you should read the small print or ring and talk to them to make sure it's right for you.

 

[eeyorefanuk]

Just in case they have just added this bit to their website

http://www.direct-travel.co.uk/faq/...d-by-the-icelandic-volcanic-ash-incident.aspx

 

[Nommi]

Yes it does! But you should read the small print or ring and talk to them to make sure it's right for you.

Great stuff! Thanks so much!

 

[pandv_2000]

I e-mailed Direct Travel to get it in writing about the volcanic ash and finally got the following response: -

We can confirm that providing you are not aware of any circumstances that may cause you to cancel or cut short your trip and you are not aware of any problems with your flight at the time of paying for your travel insurance or booking your holiday then you would entitled to submit a claim under either section 7 Missed Departure or section 8 Delayed departure or abandonment of our policy wording – subject to terms and conditions.

 

[Pooh's-Honey-Pot]

I got the same email! May go ahead and book now . . .

 

[Red-Snapper]

I e-mailed Direct Travel to get it in writing about the volcanic ash and finally got the following response: -

We can confirm that providing you are not aware of any circumstances that may cause you to cancel or cut short your trip and you are not aware of any problems with your flight at the time of paying for your travel insurance or booking your holiday then you would entitled to submit a claim under either section 7 Missed Departure or section 8 Delayed departure or abandonment of our policy wording – subject to terms and conditions.

I am probably being over cautious but that email response is a typical Insurance reply. It does not specifically refer to the volcano and actually says "you are not awar of any circumstances that MAY cause you to cancel your trip"

Well - yes you ARE aware of some circumstances that MAY cause you to cancel your trip.

I am sure their intention IS to pay in respect of the volcano but with that statement they are very much leaving the door open in case they need it.

 

[2Tiggies]

I got the same email! May go ahead and book now . . .

I liked the report that they were quick and straightforward to pay out a claim. That is the ultimate test of any insurer, no matter how good your cover is.