We screwed up big time as parents and left behind our son’s special stuffed animal in his bed on the ship. We called the general
DCL phone number from the bus to the airport and they put us in touch with the right people, and “lambie” was overnighted to us at home, arriving next day. Was so impressed how quick and easy it all was!
Somewhat off topic, but this is just another example of why we are coming to the realization disney cruises are so much better than the parks. I left my birthday Mickey ears behind in the storage net on on the mine train ride and realized it about an hour later. CMs at the mine train said go to guest relations at front of the park, guest relations said go back to the ride, then they said tey again tomorrow, eventually had us fill out a form online and got an email 2 days later they couldn’t find my lost item so were closing it out in their system. Not impressed.