Followup housekeeping poll #5 Please participate!

Check all that apply for you on checkout day.

  • I load and run the dishwasher when I am ready to check out.

  • I take the sheets off the beds and ready them for clean ones

  • I consolidate all towels in one spot (like the tub)

  • I tie up all garbage and recycles and replace the liners

  • I dispose of all food and drink...leave nothing in the unit

  • I make sure remotes and all items used are replaced to their original location.

  • Leave a note for housekeeping about missing items

  • Call maintenance if something is broken or not working.

  • Return all pool towels to the pool area

  • I clean up any spots or stains caused by us while there.

  • Call mousekeeping when we are ready to leave so they know the unit is empty.


Results are only viewable after voting.
I hadn't thought of many of these things given we are new to staying in a villa. I'll definitely try to check them all off my next stay if it will help keep dues down and help the next guest check in quicker. Also helps me ensure I haven't left anything behind!

So true about that "left things behind" part. I did find my blue tooth had dropped on the floor by the nightstand once when I was stripping the bed. I know I would have left it behind if I hadn't done that.

To the earlier poster who said they didn't tidy up. I don't tidy up either. I just do some simple things to make the turn around faster.
 
We left at 6 am on check out day and never thought to call and let mousekeeping know. Will do so next time as that will be our leaving time everytime.
 
have to agree about cleaning up spots and stains as they happen, can't even imagine not doing that or not calling maintenance if something broken or does not work.

I have no desire to stay in a villa with things that don't work and certainly do not want to leave for someone after me.
 
Well I've always known that if you ask a housekeeper if they would like them, they will accept. Perhaps the housekeeper was telling her wishes, not the official WDW line.

That may be. DH and I had a discussion about this and I was expressing my doubt about housekeeping taking food. He specifically asked the housekeeper if they will take food that is left in the villas and was told yes, that they do. This was from a housekeeper that has been there for a number of years from what I've heard.

I can understand Disney having a policy of housekeeping not taking things left in a villa but wouldn't think it would apply to food. ie - only things they should turn in to lost and found and I don't think Disney wants that done with food/drink items. In any event I would think it ought to work to leave a note in the villa. It shouldn't be any different than leaving money for a tip. And I'm not saying to leave food for a tip - just that any item you designate that housekeeping can take they should be allowed to take without having to talk to them.

Anyway - just sharing what the answer was when we asked. Maybe it's different from resort to resort?
 

Frankly, I wish DVC had a written policy about leaving unopened non-perishibles etc. I also wish they had a written policy about what quests should be expected to do prior to departure, much like many other timeshares do.

If everyone knew up front that they were supposed to run the dishwasher, strip the beds, throw out leftovers, and tie up garbage, there wouldn't be nearly the problem with turn around time that there seems to be now.
 
We do everything on the list. We try to make sure that the next member can get in there unit as quickly as we all would like too. We also call to get things fixed right away no sense waiting until later. We would like to think we leave the unit in a little better shape than it was when we arrived. Great poll by the way!
 
I also wish they had a written policy about what quests should be expected to do prior to departure
Well, they do---and the list is quite short. ;) You do get the check-out documents with your bill the night before you check out, and it contains instructions for checking out. Those instructions don't include asking owners/guests to take care of these things.
 
Well, they do---and the list is quite short. ;) You do get the check-out documents with your bill the night before you check out, and it contains instructions for checking out. Those instructions don't include asking owners/guests to take care of these things.

I'm sure you are smart enough to know that's not what I was referring to. At many timeshares there are real guidlines of what you are supposed to do TO THE UNIT before leaving.
 
Of course I know that. But, the fact is that occupants at DVC resorts aren't "supposed" to do any of these things; it is expected that the cleaning staff will. It's courteous if the owners or guests do some of them, but it is not required or even requested.

One might wish that DVC would put more of the burden on upkeep on the owners and guests, and pass those savings along to the owners. One might also wish the turnaround time were better, but that's also an issue of cost vs. burden---you could ask the owners to do more, and hire fewer staff and still have the units cleaned in a timely manner. Or, you could just hire enough staff to take care of the workload. Each resort system has to decide how to balance those two. Right now, DVC takes the position that it's something that should be covered by owner fees---and that's the position that most other timeshares are moving towards. As I wrote above, Wyndham-managed resorts have generally asked their occupants to do less over the years, rather than more. Presumably, that's because the owners at these resorts would rather pay slightly higher annual fees to let someone else take care of it while they are on vacation. That's not necessarily either a right or wrong decision; it's just up to what the owners collectively want.

What's more, DVC's position on the burden of cleaning costs is unusual in that there is no notion that shorter stays "cost more" in terms of cleaning staff time per point relinquished than do longer stays. If you have a one night stay, the unit still needs to be fully cleaned before the next occupant arrives, just as you do with a seven night stay. Several other point-based systems that allow short stays have some method for accounting (and charging) for the additional cleaning costs that arise from them.

As a concrete example, someone staying for a full week in a 2BR at BCV during Magic Season is paying about $300 for their trash & towel and end-of-week cleans. Someone who stays just for a couple of weeknights in Magic, in the 2010 point charts, pays only $75 for their end-of-stay clean. And, while the week-long guest probably makes a bit more of a mess, it probably doesn't take three times as long to service the unit. In effect, the long-stay guest is subsidizing the short-stay guest.

But, that's also possibly okay---if the owners would generally rather have the flexibility to book short stays without penalty, and in turn pay a little more for longer stays.

So, perhaps these sorts of questions might form the basis for Poll #6: would you rather pay more, or do more of the work? Would you rather have complete flexibility with no extra fees, or have some means for charging short-stay occupants to more accurately account for their impact? I'm sure we could come up with others.
 
They could go the traditional route and require Sat to Sat stays. With a Wednesday to trade out towels. Then they would only require housekeepers on Sat to clean the villas after all the guests left at 10AM (instead of 11AM) and no one would be able to get into a villa until 4PM. And one or two on Wed to man the booth for guests to return their towels.
 
You know, I can't think of a major developer that is selling only fixed weeks; even Marriott (AFAIK the last holdout) went to a point-based system that allows partial stays.
 
You know, I can't think of a major developer that is selling only fixed weeks; even Marriott (AFAIK the last holdout) went to a point-based system that allows partial stays.

You're right, sort of. There are plenty of folks out there who purchased under those old "Saturday to Saturday" rules, and have refused to pay the additional money to switch to the point based system in many of those timeshares.

FWIW, Disney pretty much invented the point system for timeshares, and is highly looked up to in the industry because of it.

As for another poll, I'll let you do that one, Brian. One suggestion I would definitely welcome would be doing away with trash and towel. Allow people to exchange their towels if they wish for a fee, and everyone take care of their unit themselves for the duration of their trip. I for one do not like the housekeepers coming in at all during my stay. I'd gladly welcome THAT idea of eliminating T&T. I'm sure that in itself would be a significant savings in both time and money for the owners. Of course, I'd like to see the housekeeping guidlines for the HOUSEKEEPERS themselves tightened up too. There is a significant difference between properties, and even within properties with different housekeepers. Some are worth their weight in gold and do a great job, while others aren't worth a thing and actually cause more wear and tear on units by not cleaning them properly.
 
We do all listed in poll. We don't leave anything in the sink ever and the dishwasher is left running unless it was done night before in which case we unload it on morning of check out. If we have unopened food and drink items we ask Mousekeepers nearby our villa if they'd like them. Maintaining the villa while we are there and what we do on check out day is a family effort, the kids are old enough to pitch in and know the routine well.

:)
 
Generally we
put all sheets and towels in the jacuzzi tub.
take out all trash and replace the liners.
We always call maintenance immediately upon finding the problem.
If we have dirty dishes we run the dishwasher.
 
One suggestion I would definitely welcome would be doing away with trash and towel.

I just recieve my modified reservation for an 8 night stay. I find it a little silly that we will have trash and towel service the day before we check out. I think I might depending on the heat at the time like to have the bed linen changed mid way though my stay but I plan to purchase the extra towel package and just wash and dry my towels in the laundry room provided for those staying in a studio. Would I be able to request a modified full service just having the supplies(kleenex, toilet tissue, paper towel, garbage bags) replenished and the bed linens changed or would I have to have the full clean? Would I have to be present to let the mousekeeper know what it is that I need or if I call the phone # would they pass this on?
 
Trash and towel going away would fine with us. We always take the trash out and wash towels on laundry day no matter what unit we have.
 
Disney pretty much invented the point system for timeshares,
As it happens, the first point-based timeshare system was Hapimag, a Swiss-based system founded in the 60s.

Edited to add: amusingly, Disney is offering fixed weeks at Aulani as well as points.
 
I just recieve my modified reservation for an 8 night stay. I find it a little silly that we will have trash and towel service the day before we check out. I think I might depending on the heat at the time like to have the bed linen changed mid way though my stay but I plan to purchase the extra towel package and just wash and dry my towels in the laundry room provided for those staying in a studio. Would I be able to request a modified full service just having the supplies(kleenex, toilet tissue, paper towel, garbage bags) replenished and the bed linens changed or would I have to have the full clean? Would I have to be present to let the mousekeeper know what it is that I need or if I call the phone # would they pass this on?

With an eight night stay, you are there for nine days. On day four, you get a full cleaning which includes clean, fresh sheets.
 
I just recieve my modified reservation for an 8 night stay. I find it a little silly that we will have trash and towel service the day before we check out. I think I might depending on the heat at the time like to have the bed linen changed mid way though my stay but I plan to purchase the extra towel package and just wash and dry my towels in the laundry room provided for those staying in a studio. Would I be able to request a modified full service just having the supplies(kleenex, toilet tissue, paper towel, garbage bags) replenished and the bed linens changed or would I have to have the full clean? Would I have to be present to let the mousekeeper know what it is that I need or if I call the phone # would they pass this on?

You WILL get a full cleaning with fresh linens on day 4 of your trip. You can always request that they skip the T&T day by calling the day before T&T to decline it. Of course, I usually just put a DND sign out, because they sometimes forget and come in anyway.
 
There is a significant difference between properties, and even within properties with different housekeepers. Some are worth their weight in gold and do a great job, while others aren't worth a thing and actually cause more wear and tear on units by not cleaning them properly.

Is it ine company/one contract or do they employ multi companies to provide the housekeeping?

I've always found SSR & BWV to be much cleaner, fresher and well stocked than OKW & AKV and not oo mention the housekeepers themselves seem more pleasant. I've always wondered why!

I could easily go without T & T as well!
 







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