pattyw
DIS Veteran
- Joined
- Feb 7, 2008
- Messages
- 5,002
We learned from a CM when taking the KTTK tour a few years ago, the four keys that Disney focuses on:
Safety
Courtesy
Show
Efficiency
Safety comes first- this apparently is in name only because what's happening at POTC right now is not safe. The CM's are not courteous when they demand the boats be overfilled. The show is lost when the guests have to be evacuated. Efficiency is lost as well- even though they think overfilling boats is efficient, they violate safety which is supposed to be paramount. What's going on at the exec level?????
Safety
Courtesy
Show
Efficiency
Safety comes first- this apparently is in name only because what's happening at POTC right now is not safe. The CM's are not courteous when they demand the boats be overfilled. The show is lost when the guests have to be evacuated. Efficiency is lost as well- even though they think overfilling boats is efficient, they violate safety which is supposed to be paramount. What's going on at the exec level?????