Flip side of rude CM's - Rude guests!

[Mouse-n-Mini]

We've all heard about a rude CM, have you ever seen a guest being really rude to a CM for no apparent reason? Once when we were in the food court at POFQ, there a was a CM cleaning up the floor with a broom and dustpan and she was cleaning nearby a table with a family sitting there eating breakfast. The mother gave the CM the meanest look and said must you do that over here? Like she was shocked to see something that happens in the real world (employees cleaning floors) she acted as if the floor should magically sweep itself because she was at Disney World.

 

[dsanner106]

I would have to agree, I have seen several instances like this, and at one point, I stepped behind a counter to quickly drop something in the trash and in the moment it took, another guest came up with a mean look on her face and said "here, take this" I put my hand out and she slapped a mess of icecream/napkins etc in my hand and walked away without a word. She obviously thought I worked there. I was a bit stunned and had to go wash up.
I think sometimes also, that we place CM's on a higher level than we place employees in the "real" world. A minor facial gesture, or a quick word is picked up on more quickly than it would be otherwise. They just do to good a job under normal circumstances.

Drew

 

[bicker]

I would expect that behind every "rude" CM is a half dozen or more rude guests who helped make the rude CM's life miserable, long before the CM got surly. Not to excuse the CMs, but for every CM so turned, there are another half dozen CMs, who still had to deal with a half dozen or more rude guests, who still performed with politeness and distinction!

 

[Stitchfan]

Oh yeah. On our most recent stay at ASMu, there was a team of teenage volleyball or lacrosse girls taking up a two table/ half booth section with another table pushed together with it and their coaches were sitting at a table next to them. The girls all finished their meals of pizza and drinks and most of them left trash all over the tables and took off, the coaches sat eating and talking.

A couple CMs cleaning the food court area came over and started cleaning up after the girls, throwing out all of the trash left behing, wiping down the tables and putting back the extra table and chairs.

They get all of that cleaned up and go over to another table off to the side that has no one there but empty pizza boxes tossed on it and a couple of over half empty (one or two slices left) boxes tossed on it. The guy cleaning it takes all of the empties away and is looking at the box with a slice left in it like he's thinking about tossing it and the coach just goes off on him.

This lady just went nuts yelling and being nasty at the poor guy telling him that if he gives them a couple of f-ing minutes to finish eating they'll clean it up and not to touch their pizza- which was at the table that was nowhere near theirs. The lady completely berates this guy and all I could think was a.) its ok to be polite to people, lady and b.) if you were really going to clean it up why didn't you mention it when the guy was standing next to you cleaning up all of the trash from your team.

Sorry, such a long post but that lady was so rude and it made me

 

[DisneyLover1091]

My gosh.. people need to calm down no offence.

 

[HollisterSweetie]

I feel sorry for the CM's that work in the food courts. They seem to take the harshest blows from rude guests.

 

[tndisneyfan]

On our last trip I felt bad for the hostess at some of the restaraunts. They would explain to the walkups that they were booked and could not accommodate them. Some of the guests were very rude. One hostess at Mama Melrose had to tell four different people in a row that they were not taking walkups. The poor lady took a lot of lip.

 

[bicker]

I saw pretty-much the same scene at LTT in January.

 

[susan1]

hi
whilst i would never condone rudeness to someone who can't answer back, i nearly lost it whren they were training japanese and hong kong members for their own parks. we went into mousegear in epcot, i tried to ask the girl behind the counter a question and she looked at me blankly. she was japanese and did.nt speak english. not her fault i suppose ,why put her in the front line, there must have been a job that didn't bring her in contact with the public. we wern't the only ones to comment!

 

[flortlebap]

I feel sorry for the CM's that work in the food courts. They seem to take the harshest blows from rude guests.

We thought that too!

I never heard a single "please" or "thankyou" at the food courts the whole time we stayed at POP. At breakfast people didn't even have the courtesy to tell the staff WHAT they were ordering... more often than not people would walk up to the counter, grunt "1, 3, 4" at them and walk off without a word of thanks.

So rude!

 

[KimWDW]

A friend who went last December told me that she was standing by a turnstile and the CM was wishing everyone who went in (or out, I can't remember), "Happy Holidays." My friend said she stood there for about five minutes (waiting for someone) and in that time SEVERAL rude guests snapped at the poor CM and said, "NO! It's Merry Christmas!" or something of that effect. Come on, the CM's just being nice. He doesn't know who's Christian, Jewish, Muslim, etc, so he's just saying Happy Holidays to everyone. Get over yourself! Rude, rude, rude. If that happened several times in five minutes, can you imagine how many times he heard it over the entire month? I would have snapped.

 

[Pixiedust34]

If I were a cm, I'd hate to work at the Fastpass Return line. We saw a lot of people arguing with the Fastpass cms because they wanted to ride earlier than their ticket timeframe.

 

[DisneyNutMary]

Last summer on the Tomorrowland Speedway line I watched one guest who had to be the most self-centered person in MK that day.
She was on line with her kid, when her husband comes pushing through the line with a tray of food for her.... which she proceeded to eat, and feed her kid- on line- dropping fries, and burger fixins everywhere.
Then, when she reached the front of the line, she thrust the tray at the CM and said "Here, I'm done with this" and walked up to her assigned spot, leaving the CM standing there with a stunned look on her face.

 

[cherokeemamma]

I can hardly contain myself when I see someone treat someone else so rudely...I think I would have to say something. Of course, then I would be rude. haha I have not personally ever seen or experienced anything like what you guys are describing, Thank Goodness. I have only been to WDW once. There certianly are plenty of obnoxious people to go around, though.

I really feel our entire society is lacking manners. When I was growing up manners/ettiquite were taught at home and at school. These days...it doesn't seem to be taught anywhere.
My children are DS12 and DD7. I personally ask my children's teachers to please make sure my child is always polite and respectful. We insist on thank yous, please, yes mam and no sir at our house. We certainly are not stick in the mud people either.
I cannot tell you the number of times that people (usually complete strangers) comment on my children and their manners. My DS open doors and lets girls enter buildings before him and you know what the girls love it .
I really feel the lack of respect for others is just a reflection to where our society and world is these days. It is really such a shame. I tell my children I do not care what anyone else says or does you will be polite and respectful. They don't argue.

 

[cindarella]

I agree, CM's take alot of rudeness. Remeber on your next trip. Give a smile to a CM. Disney Magic goes both ways

 

[cindarella]

cherokee mama seems like we have alot in common. I do the same with my kids. Not only that. I live in Cherokee too

 

[Metro West]

I feel sorry for the CM's that work in the food courts. They seem to take the harshest blows from rude guests.

I'm glad I don't work with public..I don't think I could deal with rude people and still keep on smiling.

 

[Chuck65]

I'm glad I don't work with public..I don't think I could deal with rude people and still keep on smiling.

I worked retail for 2 years and realized real quick that was not for me.

 

[torinsmom]

I can hardly contain myself when I see someone treat someone else so rudely...I think I would have to say something. Of course, then I would be rude. haha I have not personally ever seen or experienced anything like what you guys are describing, Thank Goodness. I have only been to WDW once. There certianly are plenty of obnoxious people to go around, though.

I really feel our entire society is lacking manners. When I was growing up manners/ettiquite were taught at home and at school. These days...it doesn't seem to be taught anywhere.
My children are DS12 and DD7. I personally ask my children's teachers to please make sure my child is always polite and respectful. We insist on thank yous, please, yes mam and no sir at our house. We certainly are not stick in the mud people either.
I cannot tell you the number of times that people (usually complete strangers) comment on my children and their manners. My DS open doors and lets girls enter buildings before him and you know what the girls love it .
I really feel the lack of respect for others is just a reflection to where our society and world is these days. It is really such a shame. I tell my children I do not care what anyone else says or does you will be polite and respectful. They don't argue.

We still teach what we call "Grace and Courtesy" at our school, which is a charter Montessori school. It is part of learning to be a contributing member of the community. It is also showing respect for others. We teach please, thank you, may I......, taking turns, holding doors for others, apologizing, etc. My children are ages 3-6, but when I go to the elementary and middle school buildings, the kids are still doing these things. They will say "Good morning" and hold the door. I see such different behavior by kids at malls and out in public, and it makes me sad that parents and public schools don't take the time to teach these skills. A lot of it is modeling, and these rude people that you are discussing are teaching this type of behavior to their kids!

Marsha

 

[we6clarks]

The worst thing we've seen is when we were leaving AK last summer and the CM working with Mickey told the people waiting in line that Mickey had to take a break and would be back out in 15 minutes. This mom starts screaming at the CM that her children have been at Disney for X number of days that today is their last day and they hadn't seen Mickey yet. She was furious that this CM has ruined their only chance to see Mickey. The kids and her husband were so embarassed. They were begging her to let it drop and leave. Another guest told the CM to call security. He felt like the CM shouldn't have to put up with a guest treating them so poorly. Then the lady started screaming at him that he should mind his own business.