debbie in Seattle
Mouseketeer
- Joined
- Feb 9, 2005
- Messages
- 230
Purchased DVC memberships for both the Boardwalk and Beach Club and last week went 'home' for our first visit. Made my ressies for the Boardwalk last February and the only request I had was non-smoking, MEDICAL REASONS. 3 days prior to leaving, called to confirm my ressies again stating non-smoking, MEDICAL REASONS. Even ofered to fax/bring in a note from my doc. Was told no problem, it's in the system. After a long day of flying from Seattle to Orlando, going up to the desk to proudly announce I'm a DVC, meet up with CM Linda. As she was putting in all my info, she started muttering to herself and said she'd be right back. About 10 minutes of standing like fools at the desk, she comes out some door and announces, "We have a situation here". Wrong words, no matter what situation there is. Ends ups there were NO non-smoking rooms available! She proceeded to tell me that I should of stated my request was for medical reasons!! Our options were to stay in the smoking room or stay one night in a nonsmoking room, change to another nonsmoking room and then finally on day 3 of our trip, settle into one room.
We went to see the smoking room, which at the time, smelled not too bad.
Being as exhausted as we were and not wanting to spend 3 days like nomads moving from room to room, decided to stay where we were. While waiting for our luggage to arrive, husband went to turn on the lamp next to the bed, no lightbulb! I opened the fridge, food in it from prior guests! Then went to the bathroom where the toilet and shower are, NEVER CLEANED! Well, Linda sure 'had a situation' going at this point! I called downstairs and said I didn't want Linda, I expected a manager in my room immediately. I was so upset I was ready to just get my luggage and go to a hotel. Never, in all the years we've traveled, have enountered such poor service. James, a kindly manager from Tennessee came up along with the houskeeping manager (who looked like he was about 25 and scared to death). James (the manager) offered to walk us down to the Flying Fish and have us seated immediately and have dinner on the Boardwalk. To us at this point, he had done things right. Even during dinner, he came back to see how dinner was (By the way, the Flying Fish was one of the best meals we had). We go back to our room, all is cleaned and well, until my husband goes to the bedroom to turn on the lamp, still no light bulb! We just started laughing. Nothing else to do at this point. By the way, only through reading these boards, I was aware we were to be given a print out of all our reservations for dining,etc upon check in. Never did receive it, had to go back down the next day and request that and the "Welcome Home" folder. Even though our room didn't smell of smoke on day one, as each day progressed, the odor became very evident. To sit on the patio, our neighbor was also outside, smoking, and had to deal with smoke wafing over to us. I ended up calling my doc back in Seattle and getting an rx for an inhaler called in for me. Not too happy. Some housekeeping, upkeep issues that really concern us. The ceiling light next to the washer/dryer was out and never replaced, the latch to the bathroom door was broken and you couldn't close the door completely, the resin furniture on the deck was awful, I mean fithy and when we first checked in there were matches left on the patio floor and some food, obviously never swept by housekeeping and even during our stay, never swept. We thought the room itself was very nice, bed comfy, had the dishes, pots, pans, etc we needed, very quiet room. It's the general housekeeping, upkeep that have us concerned, not to mention we feel as if we're being penalized that we live on the West Coast and cannot check in as early as some people do and so get the 'left overs' even though I needed a nonsmoking room for MEDICAL REASONS.
As of right now, am seriously considering selling our membership. Sadly, Disney just isn't for us. We didn't ask for a certain room # with a certain view, next to some certain pool and not too far down the hallway so we wouldn't have to walk far after a day in the parks. All we asked for was a nonsmoking room and a room that had been cleaned, had working lights, in fact, in one lamp, just a light bulb and not the prior guests uneaten food left. Guess our expectations are just too high.
Disappointed? You better believe it!
We went to see the smoking room, which at the time, smelled not too bad.
Being as exhausted as we were and not wanting to spend 3 days like nomads moving from room to room, decided to stay where we were. While waiting for our luggage to arrive, husband went to turn on the lamp next to the bed, no lightbulb! I opened the fridge, food in it from prior guests! Then went to the bathroom where the toilet and shower are, NEVER CLEANED! Well, Linda sure 'had a situation' going at this point! I called downstairs and said I didn't want Linda, I expected a manager in my room immediately. I was so upset I was ready to just get my luggage and go to a hotel. Never, in all the years we've traveled, have enountered such poor service. James, a kindly manager from Tennessee came up along with the houskeeping manager (who looked like he was about 25 and scared to death). James (the manager) offered to walk us down to the Flying Fish and have us seated immediately and have dinner on the Boardwalk. To us at this point, he had done things right. Even during dinner, he came back to see how dinner was (By the way, the Flying Fish was one of the best meals we had). We go back to our room, all is cleaned and well, until my husband goes to the bedroom to turn on the lamp, still no light bulb! We just started laughing. Nothing else to do at this point. By the way, only through reading these boards, I was aware we were to be given a print out of all our reservations for dining,etc upon check in. Never did receive it, had to go back down the next day and request that and the "Welcome Home" folder. Even though our room didn't smell of smoke on day one, as each day progressed, the odor became very evident. To sit on the patio, our neighbor was also outside, smoking, and had to deal with smoke wafing over to us. I ended up calling my doc back in Seattle and getting an rx for an inhaler called in for me. Not too happy. Some housekeeping, upkeep issues that really concern us. The ceiling light next to the washer/dryer was out and never replaced, the latch to the bathroom door was broken and you couldn't close the door completely, the resin furniture on the deck was awful, I mean fithy and when we first checked in there were matches left on the patio floor and some food, obviously never swept by housekeeping and even during our stay, never swept. We thought the room itself was very nice, bed comfy, had the dishes, pots, pans, etc we needed, very quiet room. It's the general housekeeping, upkeep that have us concerned, not to mention we feel as if we're being penalized that we live on the West Coast and cannot check in as early as some people do and so get the 'left overs' even though I needed a nonsmoking room for MEDICAL REASONS.
As of right now, am seriously considering selling our membership. Sadly, Disney just isn't for us. We didn't ask for a certain room # with a certain view, next to some certain pool and not too far down the hallway so we wouldn't have to walk far after a day in the parks. All we asked for was a nonsmoking room and a room that had been cleaned, had working lights, in fact, in one lamp, just a light bulb and not the prior guests uneaten food left. Guess our expectations are just too high.
Disappointed? You better believe it!
Pixie dust to you and your family for future returns "Home" 
