Fingerprint Requirement

[cindy17]

I have a 28 year old autistic son who always struggles with the fingerprint process. Maybe it’s the way he presses it down, I hv no idea. But we always end up holding up the line, they hv to call over a supervisor, he gets frustrated, etc. For our next trip would it be possible to use the fingerprint of my husband or myself as my sons, as I’ve heard it has been done for small children on occasion

 

[Betty Rohrer]

I have a 28 year old autistic son who always struggles with the fingerprint process. Maybe it’s the way he presses it down, I hv no idea. But we always end up holding up the line, they hv to call over a supervisor, he gets frustrated, etc. For our next trip would it be possible to use the fingerprint of my husband or myself as my sons, as I’ve heard it has been done for small children on occasion

do not know for sure but what would happen if say he is using your husband and he decides to stay at room and you and your son want to go to a park? the one thing to be sure is that he uses the same finger each time. granted it was a younger child but she some how used a different than normal finger. but also make sure he places finger all the way in not just part ways

 

[SueM in MN]

I can tell you for sure that you can set up to scan your finger for your disabled adult son. Every trip, we have at least one CM (usually more) saying, “we can set up for you to scan for her [pointing at my daughter]”. Usually, it’s not that she has had any issue, they just see me helping position her arm to read her Magicband.

So, for sure can. But, the question is, do you want to?
- whoever scans for him will need to scan for him for park entry each time. If you always come into the park with him, that might not be an issue. But, if someone else sometimes does, they will need to go thru the process of calling over a supervisor to override the system.

- obviously, you wrote he gets frustrated when it doesn’t work. Will he get upset or frustrated if someone else is scanning for him?

My husband and I frequently switch off one of us going to a park early and the other staying back with our daughter and joining later. One day, I went early and my husband came later with her. Two days later, he went early and I joined later with her. When I tried to help her scan her finger, it wouldn’t work. I got the whole ‘you probably don’t understand how to do it’ treatment (are you sure that’s the SAME FINGER she’s used before….are you sure you didn’t use YOUR FINGER….Are you sure she has on HER MAGICBAND??).
The CM called a Supervisor over with an iPad and I got the third degree ….did I have her and my ticket with me….what day was she last in a park…which park and about what time did she enter? After showing passes and ID and answering all the questions, the CM took DD’s picture and let us in.
when I met up with my husband, I told him about the issues we had and he said he had used his finger for DD because the CM suggested it. He even asked if there would be any problems with doing it snd was told no.

 

[cindy17]

I can tell you for sure that you can set up to scan your finger for your disabled adult son. Every trip, we have at least one CM (usually more) saying, “we can set up for you to scan for her [pointing at my daughter]”. Usually, it’s not that she has had any issue, they just see me helping position her arm to read her Magicband.

So, for sure can. But, the question is, do you want to?
- whoever scans for him will need to scan for him for park entry each time. If you always come into the park with him, that might not be an issue. But, if someone else sometimes does, they will need to go thru the process of calling over a supervisor to override the system.

- obviously, you wrote he gets frustrated when it doesn’t work. Will he get upset or frustrated if someone else is scanning for him?

My husband and I frequently switch off one of us going to a park early and the other staying back with our daughter and joining later. One day, I went early and my husband came later with her. Two days later, he went early and I joined later with her. When I tried to help her scan her finger, it wouldn’t work. I got the whole ‘you probably don’t understand how to do it’ treatment (are you sure that’s the SAME FINGER she’s used before….are you sure you didn’t use YOUR FINGER….Are you sure she has on HER MAGICBAND??).
The CM called a Supervisor over with an iPad and I got the third degree ….did I have her and my ticket with me….what day was she last in a park…which park and about what time did she enter? After showing passes and ID and answering all the questions, the CM took DD’s picture and let us in.
when I met up with my husband, I told him about the issues we had and he said he had used his finger for DD because the CM suggested it. He even asked if there would be any problems with doing it snd was told no.

Thank you so much for your detailed response. All very good points thank you

 

[HopperFan]

When DS can't get his to scan I realized it was because he was pushing his finger down hard. I think maybe he thought it was a button of sorts so was pushing so hard I think it spread his finger funny. Now as we get ready I say to him "soft" over and over so he just rests his finger and it usually works.

 

[mamabunny]

When DS can't get his to scan I realized it was because he was pushing his finger down hard. I think maybe he thought it was a button of sorts so was pushing so hard I think it spread his finger funny. Now as we get ready I say to him "soft" over and over so he just rests his finger and it usually works.

Your post reminded me: We had a Plaid tell us last year that the “secret” is to try and use the same amount of *pressure* every time; the more pressure you use, the more spread out the print is (makes sense) and if you use very soft pressure when you create your initial scan, and then mash your finger every time after that, you will spend a chunk of your vacation time talking to Plaids and CS managers at the turnstiles LOL.

I now have almost no fingerprints at all; I have been told this is because of one of my medical conditions, coupled with the chemo. All I know is that my MacBook Pro no longer registers my fingerprints, so I have zero hope that any of my fingers will work at the turnstiles on our next visit!

 

[DisneySwede]

THe amount of "pressure" is the key, I found once I switched to using my thumb, I found it easy to press in the same way every time.

 

[PatMcDuck]

I do my my son's finger scan (he is 33). No problem.

 

[SueM in MN]

THe amount of "pressure" is the key, I found once I switched to using my thumb, I found it easy to press in the same way every time.

Besides pressure, sliding or moving the finger once it’s on the touch point causes issues.
The other issue we’ve found for is angle. My daughter is physically disabled. She can use the scanner with help if it is on her right side. If the only one free is on her left, she turns her wheelchair around so it’s on her right. The CMs look at us kind of weird sometimes and sometimes say, « she’s not going to be able to do it, so you can scan for her ». They are often honestly surprised when she‘s able to - girl has been scanning since the scanners were installed. We know the drill and what works for her.

I‘ve figured out for my daughter that the best way for us is to line up and hold her finger a little above the touch point, not touching it. Then we drop her finger on top of it gently and don’t move it. It works almost 100% of the time that way. There is ONE park that it consistently doesn’t work at. Sometimes it works the 2nd time and other times it doesn’t, but just at that park.

 

[OKWMom]

Sue, we did not have the same experience. I have always used my finger to scan for my daughter and never thought about it because I am the one normally with her. However, about 5 years ago, I got sick and my husband took her to the park. He didn't have any troubles getting in without my finger. And this was for several parks. I don't know why it worked for him, but it did.

Also, on other trips, I have had the CM tell me on the initial visit that they can log the ticket in the system without a fingerprint like they do for the children's tickets. My daughter is 25, so she is certainly not in that age bracket. I don't know if they still do this, but it was within the last 6 or 7 years.

 

[SueM in MN]

Sue, we did not have the same experience. I have always used my finger to scan for my daughter and never thought about it because I am the one normally with her. However, about 5 years ago, I got sick and my husband took her to the park. He didn't have any troubles getting in without my finger. And this was for several parks. I don't know why it worked for him, but it did.

Also, on other trips, I have had the CM tell me on the initial visit that they can log the ticket in the system without a fingerprint like they do for the children's tickets. My daughter is 25, so she is certainly not in that age bracket. I don't know if they still do this, but it was within the last 6 or 7 years.

Our experience was in June 2021. When CMs have told us that we could use one of our fingers for DD, I have said, « but that means I’d have to scan her each time, right? » They have agreed that was correct.
I’d definitely ask specifically what would happen if the child is with someone else.

We‘ve also been told that they could reset it with DD’s picture and/or without a finger scan. But, it’s never actually worked seamlessly. It involved having to call over one of the CMs with an iPad. Since helping her scan her finger works 99% of the time, we just do that.

 

[OKWMom]

We‘ve also been told that they could reset it with DD’s picture and/or without a finger scan. But, it’s never actually worked seamlessly. It involved having to call over one of the CMs with an iPad. Since helping her scan her finger works 99% of the time, we just do that.

That is really good information, thank you. I never asked what would happen if we didn't use a fingerprint.

 

[chaoslobster]

I have a 28 year old autistic son who always struggles with the fingerprint process. Maybe it’s the way he presses it down, I hv no idea. But we always end up holding up the line, they hv to call over a supervisor, he gets frustrated, etc. For our next trip would it be possible to use the fingerprint of my husband or myself as my sons, as I’ve heard it has been done for small children on occasion

They should be able to just use a photo instead of a fingerprint, or something like that. I can't use the fingerprint thing at all because my hands are "claw" shaped and it's not physically possible to press the flat of my finger against the scanner, the angle is wrong. If I stand up from my scooter and bend way over to try to flip my wrist around I can kinda sorta get about half of one thumb, but I've only ever run into 1 CM who insisted on it. They have some kind of tablet touchpad thing that use to verify my ticket and let me in. I've always assumed they're matching the photo that's taken on entrance, but I don't actually know. I just know you definitely don't need to be able to fingerprint scan. Not everyone can.