KPetty725
DIS Veteran
- Joined
- May 30, 2006
- Messages
- 522
I have worked in the hospitality industry for many years, and all resorts set a check-in/out time. This gives Guests an idea of when rooms are expected to be ready for them to enter into and what time they are expected to leave by (if they don't want to incur any type of late c/o fee). Terminology is very important because it does give the resort "wiggle" room if something happens and they are not able to provide the room that you wanted at the time you wanted it (obviously, they would prefer to give you everything you want, b/c then you'd be happy and more likely to return!).
By using the word "guarantee," the hotel is stating that you have entered into a contractual agreement with them that you will exchange money/voucher/etc for a room. Where that room is, when you will receive it, or any other detail is negotiable. For example, if you have a reservation at WDW for a specific time, you are guaranteed a room. If a watermain breaks and half the rooms at one resort are unble to be occupied, they will move you to as comparable a resort as possible. Since WDW has so many resorts to chose from, the likelyhood of that room being off property is slim to none, but HH is a different story. They are very limited and have been known to walk Guests to outside chains when problems have arisen.
The morale of the story is that the wording of confirmations is the resort's way of clarifying your expectations. Read every word carefully (especially the fine print!) and you'll be far less likely to be disappointed because you will have more realistic expectations about what you are purchasing!
All that being said, typically, the fewer requests you have, the more likely you are to get a room earlier than check-in time. If you have specific requests (non-smoking, pool view, first floor, away from elevators, etc.) then they have fewer rooms to chose from and you're more likely to be waiting around for housekeeping to get to that particular room/section. If you're completely open (or have only one request, like non-smoking), you'll probably get in faster. It's kind of like requesting the "first available" table at a crowded restaurant rather than specifying a smoking preference.
Hope this helps!
By using the word "guarantee," the hotel is stating that you have entered into a contractual agreement with them that you will exchange money/voucher/etc for a room. Where that room is, when you will receive it, or any other detail is negotiable. For example, if you have a reservation at WDW for a specific time, you are guaranteed a room. If a watermain breaks and half the rooms at one resort are unble to be occupied, they will move you to as comparable a resort as possible. Since WDW has so many resorts to chose from, the likelyhood of that room being off property is slim to none, but HH is a different story. They are very limited and have been known to walk Guests to outside chains when problems have arisen.
The morale of the story is that the wording of confirmations is the resort's way of clarifying your expectations. Read every word carefully (especially the fine print!) and you'll be far less likely to be disappointed because you will have more realistic expectations about what you are purchasing!
All that being said, typically, the fewer requests you have, the more likely you are to get a room earlier than check-in time. If you have specific requests (non-smoking, pool view, first floor, away from elevators, etc.) then they have fewer rooms to chose from and you're more likely to be waiting around for housekeeping to get to that particular room/section. If you're completely open (or have only one request, like non-smoking), you'll probably get in faster. It's kind of like requesting the "first available" table at a crowded restaurant rather than specifying a smoking preference.
Hope this helps!
Do you think they will use this on any future marketing materials?
