Fidelity real estate?

[Tracy2014]

Anyone use this company? They have some great deals listed on their website, but I've been trying to call since Friday and their phones are not working. Just wondering if they're out of business. They have supposedly been in business over 10 years, so I thought some people may have used them here. Thanks!

 

[stevelee]

I have used them myself for a purchase... all went perfect no problems at all. If they have a contract you are interested in then go for it!

 

[supersnoop]

They aren't open on the weekend. I purchased through them back in April.

 

[Tracy2014]

Thank you all! I will try again tomorrow. It's weird- the phone says it can't be completed as dialed or something like that. So sounded like something more than just closed for the weekend. Anyway- crossing fingers for tomorrow because I have found what I want!!

 

[Sleepy425]

I called them about a contract a month ago (an OKW contract that didn't have a use year listed). They never called me back so I ended up putting an offer in with The Timeshare Store. It still has me ticked because I called a couple times in a week to let them know I got no reply and the lady who answered would just say, "well the person who deals with DVC left for the day there is nothing I can do." I tried telling her I wanted to speak to a manager so they were aware that calls aren't being answered and a legitimate buyer was ignored. She would have none of it.

 

[*pixie*]

I called them about a contract a month ago (an OKW contract that didn't have a use year listed). They never called me back so I ended up putting an offer in with The Timeshare Store. It still has me ticked because I called a couple times in a week to let them know I got no reply and the lady who answered would just say, "well the person who deals with DVC left for the day there is nothing I can do." I tried telling her I wanted to speak to a manager so they were aware that calls aren't being answered and a legitimate buyer was ignored. She would have none of it.

I had found what I thought was a perfect contract on their site. I called and left messages as well as emailed several times and never received any response. I decided that if they couldn't be bothered to return calls to a potential buyer I really didn't want to deal with them even with a perfect contract. I ended up working with another company and they have been amazing every step of the way!

 

[DNADisneyMagic]

The contract I just bought (started in July) went perfectly. Maybe I got lucky and talked to the right person.

 

[finchy3]

We used Fidelity for our contract, no complaints went very well.

 

[chalee94]

Fidelity historically is where DVC sends the uninformed owners who ask how to get rid of their pts.

historically, they do have a reputation for not trying very hard (and for charging additional fees). there is maybe a little more risk of running into issues with bankruptcies or unusual situations with them.

but since you are dealing with less savvy buyers who don't know they have other options, sometimes you can score a great deal (if DVC doesn't ROFR it).

 

[djohn06]

I would agree. Service isn't their thing but scored some outstanding deals in the past with them. If price is your main driver while sacrificing service they are a good place to go.

 

[Tracy2014]

Fidelity historically is where DVC sends the uninformed owners who ask how to get rid of their pts. historically, they do have a reputation for not trying very hard (and for charging additional fees). there is maybe a little more risk of running into issues with bankruptcies or unusual situations with them. but since you are dealing with less savvy buyers who don't know they have other options, sometimes you can score a great deal (if DVC doesn't ROFR it).

Interesting!

 

[wcope]

I had no problems dealing with them , Sharon answered all my questions I had and I think I got a good deal also ...now I'm just waiting on the mouse to send me my member# ....etc.

 

[sndral]

I used Shawn at Fidelity last fall. She didn't have the contract I called about - but another had just come in and I offered on that one and got it the price was better than any other I saw listed at the time even including the $195 adm. fee. The sellers where divorcing which slowed their end of closing a couple of weeks.
Next contract I'll go with the best price again, meanwhile I keep an eye on the listings of all the bigger brokers.

 

[Tracy2014]

I used Shawn at Fidelity last fall. She didn't have the contract I called about - but another had just come in and I offered on that one and got it the price was better than any other I saw listed at the time even including the $195 adm. fee. The sellers where divorcing which slowed their end of closing a couple of weeks. Next contract I'll go with the best price again, meanwhile I keep an eye on the listings of all the bigger brokers.

Turns out I'm using Shawn as well. Their phones were down, but she called me first thing Monday and sellers excepted offer. I had an answer within 30 minutes. Like you, even with the 195 administrative fee, this was much cheaper than anywhere else I had seen. Hopefully the rest of the purchase goes as smoothly! Fingers crossed.

 

[lolakat]

So far my experience with them as been just OK. I'm in the early stages but there are some issues that stand out:

1. They have limited hours compared to other brokers. They are closed on weekends and by 4:30pm weekdays. (What realtor do you know that doesn't work weekends !?!)

2. They do not answer e-mails and phone calls promptly.

3. They charge $195 fee which is not charged by other brokers. This is ironic as their service seems to be inferior. The closing costs quoted on their website did not include title insurance. I think of this as a pretty standard closing cost so I was suprised to see it tacked on to the price of our contract in addition to the advertised cost. Maybe this is standard in the timeshare industry but it felt dishonest.

4. They don't seem to be in any rush to get the contracts done. It's been 6 DAYS since my offer was accepted and my contract hasn't been sent off for ROFR. Maybe that has to do with delay from the seller but I don't get the sense Fidelity is doing anything on their end to hurry things along. When I look at the DISBOARD thread on the timeline for purchase through The Timeshare Store it appears most of their contracts go to ROFR in 1-3 days.

I read the mixed reviews before I bid but Fidelity had the contract I wanted so I went with them. At the end of the day I think it will work out but I think it will likely take longer and I will have less information and communication than if I had waited for a contract with a different broker. I still have to go through ROFR and closing so I'm hoping things get better.

 

[heynowirv]

we dealt with Sharon about 3 years ago and everything worked fine and dandy,I'd say even smoother than another reputable co. that we dealt with for our first contract.

 

[bellapecas]

So far my experience with them as been just OK. I'm in the early stages but there are some issues that stand out:

1. They have limited hours compared to other brokers. They are closed on weekends and by 4:30pm weekdays. (What realtor do you know that doesn't work weekends !?!)

2. They do not answer e-mails and phone calls promptly.

3. They charge $195 fee which is not charged by other brokers. This is ironic as their service seems to be inferior. The closing costs quoted on their website did not include title insurance. I think of this as a pretty standard closing cost so I was suprised to see it tacked on to the price of our contract in addition to the advertised cost. Maybe this is standard in the timeshare industry but it felt dishonest.

4. They don't seem to be in any rush to get the contracts done. It's been 6 DAYS since my offer was accepted and my contract hasn't been sent off for ROFR. Maybe that has to do with delay from the seller but I don't get the sense Fidelity is doing anything on their end to hurry things along. When I look at the DISBOARD thread on the timeline for purchase through The Timeshare Store it appears most of their contracts go to ROFR in 1-3 days.

I read the mixed reviews before I bid but Fidelity had the contract I wanted so I went with them. At the end of the day I think it will work out but I think it will likely take longer and I will have less information and communication than if I had waited for a contract with a different broker. I still have to go through ROFR and closing so I'm hoping things get better.

I agree whole-heartedly with everything you said! I recently had a very bad experience with them due to the sellers being foreign and in a divorce situation. The Fidelity sales manager flat out lied to me in an attempt to keep me from canceling my contract. Shawn was my agent and she was very slow to respond to my inquiries. In fact, in order to get any sort of update on the process, I had to contact her first. I ended up being able to cancel my contracts due to Seller Default.


I'm in ROFR on another contract with TSS. I found the same number of points the day after my offer was accepted on Fidelity's website for $1,000 less at asking price than my new contract. It wasn't worth saving $1,000 for me to go through Fidelity again.


My advice to you is to be your own advocate. Call and/or email whenever you have questions or concerns and don't accept their answers at face value.

 

[n2mm]

we dealt with Sharon about 3 years ago and everything worked fine and dandy,I'd say even smoother than another reputable co. that we dealt with for our first contract.

Add me to the list that used Sharon too a few years ago. Went perfectly. Was completely done from beginning to end in 30 days. Since I was already a member the points showed up in my account quickly. Back then you could get a great deal. Î added 75 BWV points to my membership and paid $55 a point. I think it was 4 years ago. It was a retirement gift to myself. I give myself great gifts!

 

[sherwimpy]

Just closed a deal with Fidelity. Everything went great. Emails were answered promptly, no complaints. I would recommend and buy from again. I dealt with Sharon.

 

[dundey]

We purchased 2 resales, one with Fidelity and one with TTS. Both went extremely well, good service and timely correspondence. So from my end I'd go with the best contract you can find.