As someone who is in ROFR with a contract from Fidelity and using First American, I'm getting a little worried about how well things will go after ROFR (assuming I pass).
... and while I understand the "problems" are on the First American side, I wish Fidelity didn't suggest I use FA. Had I read the complaints about FA on this board before I made the offer on the contract, I would have chosen a different title company.
I feel Fidelity is deserving of some criticism here.... as they present FA as the first choice on the options for title companies to use, and don't provide any warnings about level of service.