I think it has become a Disney policy to ignore anything that isn't a 'major make the news issue'. In March my DS fell at AK and tore his knee up pretty bad, not ONE CM asked if they could help. He had blood streaming down his leg. When we finally made it to the front of the park to ask for first aid we were told that we had to go back to the Tree of Life as that is where first aid is located. We weren't offered a bandaid, assistance all the way back to first aid, a napkin, or an "I'm sorry, is he OK?". We walked out of the park with blood pooling in his shoe.
In May the same thing happened to me at DHS. I was tripped while heading into the park and hit the ground hard. My arm hit a garbage can and I also tore my knee up. Not one person(guest) or CM asked if they could even help me up much less anything else. While I can understand the guests not offering to help, but the CM's walking past me as I lay on the ground was irresponsible.
I don't want to gross anyone out, but here is a picture of my knee the next day. The black specks were dirt ground into my leg that I just couldn't get out without it hurting too bad.
I didn't take a picture of my arm which had a huge bruise on the underside from where I hit the garbage can.
I didn't expect any special treatment from Disney, but a band aid for my bleeding son would have been nice, or a "Can I help you up ma'am".
I guess by looking the other way Disney feels as if they are not admitting any responsibility.