Feeling sorry for those CRO CMs

[disneyvoice]

I had a little problem with our May 2004 reservation two days ago and called CRO to get it taken care of. The first CM accidentally cut me off when she put me on the hold. The next CM was very crabby. I was surprised how much it bothered me because I have always dealt with extremely friendly CMs in the past. Then I realized that these poor folks must be bombarded with call sright now from angry people. Between waiting for AP rates, PS guideline changes, rehab schedules, etc. I bet they are dealing with some very crabby people themselves. So just wanted to throw out there that the attitude we have when we call them definately affects how they deal with other callers that day. So if anyone encounters some not so friendly CMs over the next week so, keep in mind what they are dealing with right now and give them a break.

 

[cindyfan]

You do have a point there........but.......

IMHO...it is their job to be friendly and take care of the guests, keeping a positive attitude all the time!
They are supposed to be able to take care of each and every guest with the same respect and friendliness!!! No matter what.

I am in a job that has the same expectation.....and "having a bad day" is not an excuse to treat someone unkindly.
Just because the person that called before me was angry, I do not expect to be treated poorly.

 

[thessaly]

They're also only human and are probably being paid $6-$8 an hour (a guess).

Not everyone can be a saint all the time, whether they are being paid to or not.

 

[dznyntnh]

I think most of the CMs are upbeat and positive.

But think about it. Your job is take reservations and help people plan their vacation and every other call you get is a questions about internet rumors or 'Where's my discount?'

I think some of the people must have the patience of saints to not explode.

 

[FFerret]

Today while I was waiting for them to figure out how to mark on my PS the Rehitching Ceremony I was hung up on after waiting over five minutes....not too cool but accidents do happen.

 

[MickeyCrazed]

Try to spread a little pixie dust to them!
I work in a call center, and believe me, it is really hard to constantly keep a positive attitude.
People who travel to WDW have their expectations set very high expecting Magic at all times. When we (the customer) don't get what we "perceive" that we are paying for, we can be grouchy and sometimes mean.
Look at all the uproar on these boards over the last few days regarding the PS policy. Think about how you would feel if your job required you to take possibly 70+ call per day, and 1/2 of those were people complaining about Disneys new rules that you cannot control.
Could you keep a positive attitude? I deal with this type of issue every day, and believe me, sometimes I can't.
But then I get that one customer who is extremely nice, (even though I was not as upbeat as I should have been), and that customers attitude begins to turn my day around.
So as the OP suggested, (especially during this next week), remember what those CMs must be going through and try to spread a little Magic of your own. I can guarantee that they will appreciate it.
And when I am taking calls this week, I will be thinking of them. I am going to keep sending good thoughts and Pixie Dust their way!