Dear Sharon,
I posted last week or so that resort CMs are being instructed to disregard
all faxes.If you call the resort with a request,they are supposed to kick it to Central Reservations. Whether or not this is happening I don't know but it was a CRO CM who posted this info on another website. Apparently, the resorts were inundated and now none are being accepted. Try calling CRO and having your request put on your reservation. As of now, that is the only way to put in a request.
Julie