I have 2 stories from 2 different trips.
1. In 2005 we took our soon to be adopted son who was 4 to Disneyland....the trip was magical as he was picked for parades, certain characters knew him by name & getting to see a few rarer characters. On our last afternoon, we realized he still had not seen Woody...who was his favorite. We saw on the schedule that he & Jessie would have a meet-n-greet in Frontierland & there was one left. My husband ran him over & waited around. A CM who was sweeping in the area started talking with them & my hubby told him they were waiting for Woody. She said she didn't think they were doing the meet-n-greet since they were needed at DCA for the Block Party Bash parade. Hubby explained about our trip, our sons pending adoption, etc & she excused herself; disappearing behind a CM door. She came back out with Jessie who autographed our son's book. Woody passed by & Jessie could see our son's disappointment. She grabbed his hand & chased after Woody. When they caught up, the escorts cleared everyone away & let our son get a picture with both Woody & Jessie. As soon as my hubby gave them a thumbs up that he got the pic....they were on their way.....leaving behind a large group of people wanting to see them.
It really ended our son's trip on a high note & we were sure to fill out a comment card at City Hall to thank the custodial CM & "Jessie"!!
2. In 2008, we took our soon to be adopted 2 1/2 yr old daughter for her first trip to Disneyland. We were there during spring break & the parks were packed. The only character she really wanted to see was Minnie. We had tried for the first 3 days to see her, but everytime we got in a line for her, she would leave before we got up to her. This happened with many of the character lines we were in. We were starting to get a bit dis-heartened. Our trip in 2005 was so magical, but this one was not flowing & we could see the disappointment on the kids faces. While standing near the flag pole on Main Street, a "Suited" CM came up & started talking with us. He asked where we were from, if we'd been to DL before, etc. He asked if we'd seen the characters we were wanting to see.......I told him that this trip just seemed harder & that we kept missing the characters. He asked my daughter who she wanted to see & we told him that it was Minnie. Minnie was on Main Street at the time but her line was a good 30 people long & we knew she'd leave long before we got up to her. The CM said....did you know that Minnie is a very good friend of mine.....would you like to meet her? Well of course we said yes! He took us right up to her, where my daughter hugged her for a good 2 minutes. It brought tears to my eyes to see the love she had for Minnie. Thanx to this one very kind gesture.....our trip got that Disney magic again & the last 2 days were awesome!! Again, we filled out a comment card at City Hall........we think it's very important to recognize the CM's that go the extra mile to ensure you leave DL with a huge smile!!