FastPass+ FAQ — SERVICE SUSPENDED UNTIL FURTHER NOTICE

[Partysaurus Rex]

I am booking my fp in about 15 minutes, I am going over my notes and second guessing now. I hope I can get what I want for my kids but I am not sure on two choices. My Daughter (6) is tall enough to go on all the rides and my son (4) is almost there. I hope in the next 60 days he will be a 1/2 inch taller. Should I book Avatar flight or Na'vi river journey then the following day do Frozen Ever After or Soaring.

 

[Day-Day]

Yeah, he had to explain it to me a few times before I understood what he was saying about how it determines how many days you can book

The sad part is that you were very clear in your post but my mind sometimes sees what it thinks it should see and not what is actually written. Anyway, very good information and thanks for sharing.

 

[hiroMYhero]

Update:

Last Tuesday (May 9) I emailed guest.services@disnseyworld.com about this issue.

On Sunday (May 14) I got a voice mail requesting I return their call (direct number) about this issue. I was able to speak to him yesterday. He said the reason he took so many days to get back to me was so that he could research the details on the rules to determine the number of days you can make FP reservations. According to him:

The number of days for which you can make FP reservations has two limitations.

1. The number of days for which you have tickets is the max number of days

2. The max number of days you can make FP reservations is the LARGEST of the following three criteria:
a. The days you are booked for a WDW resort
b. The number of days of the largest single ticket entitlement listed for the person
c. Seven

Therefore, as I am still outside my 60 day resort window, with two 5 day tickets, I can make 7 days of FP selections for the three adults with two 5 day tickets. But once my window opens, I'll be able to make all 10 days, but only because I'm staying onsite.

He did say that some tickets have difficulty in the system, and don't result in these rules working correctly, and they need to manually fix it (specifically mentioned non-expiring tickets from pre-2007 - he did add the year might be off though, for this issue).

I didn't think of it while on the phone at the time, otherwise I would have asked specifically about party tickets. If you are staying offsite, and have a 7 day or more ticket, plus a party ticket, it seems you would be locked out of making FP for 8 days, assuming you wanted FP for 4-7 pm on the party day.

Lastly, he added that, just to give me peace of mind, while he can't imagine why I would have problems on my 60 day mark, he said that if I am locked out at 7 days for the salute tickets, I should make the last 3 days with the two 10 day tickets, and leave him a voice mail. He said he would then go in and manually copy those FP to the remainder of my party later that day.

@PrincessArlena'sDad ~ please report back after your 60-day window opens. The info you've been given may not be correct. There have been many offsite guests who have booked FPs for 10 park days and were not limited to only 7 days.

 

[Day-Day]

Fast Pass Kiosks in the park questions

1. "are generally open during normal park hours only" -- for MK, does this mean the time they let you in the park or "rope drop" time?
2. Specifically, is the city hall kiosk usually open at 8am when rope drop is at 9am?
3. Last AUgust, there were kiosks in between Buzz & Laugh Floor. Have they been removed?
4. Last AUgust, there were no kiosks in Innoventions West Breezeway. Have they been added?

I did not see that these were answered yet. I can only answer one of them...
4. Kiosks were in both East and West breezeways last week

I believe the kiosks were still present between Buzz & Laugh Floor but maybe someone else can verify. I don't think I used them there on this last trip so I don't remember for sure...

 

[Day-Day]

@PrincessArlena'sDad ~ please report back after your 60-day window opens. The info you've been given may not be correct. There have been many offsite guests who have booked FPs for 10 park days and were not limited to only 7 days.

If they had a single ticket of 10 days then the posted information (2.b) indicates that they can book 10 days of FPs.

 

[Cluelyss]

Hi there,
I have a reservation for one night on 06/28/17 at All Star Movies Resort (room only - free cancellation until 06/23/17) and a separate MYW Base Ticket for 6 days.
I just made FP+ reservations on 6 days (06/17-06/20 and 06/28-06/29).
I will stay offsite during the earlier part of my vacation.
I will use my FP+ reservations from 06/17 until 06/20 at first, but what happens if I cancel my Disney hotel stay AFTER using these FP+ reservations (and before the cancellation deadline)? Technically it might be possible. Any thoughts on that? Just asking.

The remaining FPs will stay intact, as you will be well within the 30 day window for an offsite guest.

 

[hiroMYhero]

If they had a single ticket of 10 days then the posted information (2.b) indicates that they can book 10 days of FPs.

Thanks!

There have been reports of military Tickets not completely opening all booking entitlements when more than one is linked to a Profile.

Also, guests with 21-day tickets are limited to 14 days of FPs until their booking ability rolls forward each day even when onsite.

The info given by IT is misleading as those with Canadian tickets longer than 7 days have also reported problems booking for the length of their single tickets.

 

[PrincessArlena'sDad]

Thanks!

There have been reports of military Tickets not completely opening all booking entitlements when more than one is linked to a Profile.

Also, guests with 21-day tickets are limited to 14 days of FPs until their booking ability rolls forward each day even when onsite.

The info given by IT is misleading as those with Canadian tickets longer than 7 days have also reported problems booking for the length of their single tickets.

Your first point is applicable to me, so I can vouch for that. The open question is if this is a result of the type of ticket specifically or the FP booking rules in general.

Your second point applies to the booking window, not really with the number of days of FP eligibility a ticket entitles you to. Booking window is 60+14 for onsite guests, 30 for offsite. The rolling forward is a result of this. So, they are getting the correct number of FP days, per the rules I was given. Even someone with a regular 8 or 10 day ticket with a 15 or more day resort stay will hit this issue, if they are spreading their 10 days out over the entire resort stay.

As per your third point, he did say that there were types of tickets that did not work properly, and were incorrectly limiting people to 7 days, despite the individual ticket being for more than 7 days. He said older tickets were one (but not the only) example of this. He did say that in these situations, they can manually change the number of days of FP bookings manually to the correct number. However, he said this manual change was not necessary for me.

Also, just for clarity, he was from guest services, not the IT department. Not sure whether that adds to his credibility or not! I do think that:

a. The time taken before getting back to me (I've experienced, and read, that the usual response time is 2-3 days, not 5 days)
and
b. The specific details of the "rules" for determining number of FP days of eligibility

lead to a higher than usual level of credibility.

And, I will certainly report back after my 60 day opens in a few weeks!

 

[DKSABS]

I did not see that these were answered yet. I can only answer one of them...
4. Kiosks were in both East and West breezeways last week

I believe the kiosks were still present between Buzz & Laugh Floor but maybe someone else can verify. I don't think I used them there on this last trip so I don't remember for sure...

Yes, there were kiosks between Buzz Lightyear and Laugh Floor earlier this week.

 

[tarheel618]

Question about FP. From reading here it sounds like I should be able to scheduled a 4th fast pass using the app after I have used my other 3. I tried doing that on May 12 but the app wouldn't let me do it stating that I had already used my 3 fast passes for the day (I can't remember the exact wording). I didn't go to a kiosk. Did I do something wrong or are you only allowed to do 3 per day.

I had fast passed: Splash, Space Mountain, Dwarf's Mine Train. I tried to get a 4 for Buzz Lightyear and it would work.

 

[marciemi]

Question about FP. From reading here it sounds like I should be able to scheduled a 4th fast pass using the app after I have used my other 3. I tried doing that on May 12 but the app wouldn't let me do it stating that I had already used my 3 fast passes for the day (I can't remember the exact wording). I didn't go to a kiosk. Did I do something wrong or are you only allowed to do 3 per day.

I had fast passed: Splash, Space Mountain, Dwarf's Mine Train. I tried to get a 4 for Buzz Lightyear and it would work.

My best guess would be that somehow your band didn't scan at one of the rides and the app was telling you that you had already scheduled your three for the day (and still thinking you had one to use). Sometimes their system is glitchy. Just a bet that if you had tried to look at what was remaining in MDE and modified that FPP that it would have worked. Obviously the system isn't supposed to work this way and you should have been able to book a 4th from your phone. At the kiosk they probably could have overrode the system (or helped you change one if still showing), so may be worth doing if anyone else encounters this.

 

[tarheel618]

Good to know- it was our first time using the new FP+ and we were disappointed that we couldn't book more as we booked most of ours for earlier in the day. Of course by afternoon the wait times were long

 

[PrincessCooper's Mom]

If I am at a park and have magic bands for people not on this trip can I go to kiosk and use their old bands to make fastpass???

 

[tarheel618]

If I am at a park and have magic bands for people not on this trip can I go to kiosk and use their old bands to make fastpass???

no I think the band has to been scan at the gate to prove entry in the park but I could be wrong

 

[PrincessCooper's Mom]

If I am in a park can I use other family members bands that did not make this trip magic bands to make fastpasses at the kiosk????

 

[PrincessCooper's Mom]

Sorry for repeat phone going crazy.

 

[jlundeen]

I believe that each Magic Band must be linked with a park ticket - whether daily, PH, or Annual Pass, and that ticket has to have been used to gain entry to the park that day. I'm sure someone else will clarify if this is not correct, but that's the way I understand it.

 

[ArielSRL]

If I am at a park and have magic bands for people not on this trip can I go to kiosk and use their old bands to make fastpass???

no I think the band has to been scan at the gate to prove entry in the park but I could be wrong

I believe that each Magic Band must be linked with a park ticket - whether daily, PH, or Annual Pass, and that ticket has to have been used to gain entry to the park that day. I'm sure someone else will clarify if this is not correct, but that's the way I understand it.

Yes you can. It's called Same Day Fast Passes or SDFP. There's a whole thread on it:
https://www.disboards.com/threads/e...set-fp-long-faq.3520747/page-85#post-57620102

 

[jlundeen]

Yes you can. It's called Same Day Fast Passes or SDFP. There's a whole thread on it:
https://www.disboards.com/threads/e...set-fp-long-faq.3520747/page-85#post-57620102

I stand corrected!! Thanks!

 

[sueb711]

I have an on site reservation booked for mid-July. It was my understanding I could book FPs at 60 days for those listed on my reservation along with any one on my friends/family list (I manage their plans). When I went to get FPs for 2 on my f/f list, it would only show 30 days ahead not 60. Any ideas of what is going on? Thanks.