FastPass+ FAQ — SERVICE SUSPENDED UNTIL FURTHER NOTICE

[flav]

Are most people booking ride by ride and not day by day? If so, that means I have to get ultra-organized.

Booked my fastpass last weekend. Started with the hard to get fastpasses. After I got them, all easily, all around the times I needed, I switch to day by day to complete. Being organized does help. Good luck!

 

[kelmac284]

Hi I am new to all this and we are going on the week between Xmas and New Year's so I know it is going to be nuts. To add insult to injury we are staying offsite so I don't know if I will get anything but my question is I am on the west coast. So does that mean on my 30 days I can call at 4 a.m. the DAY OF? I know when it used to be midnight I could do it at 9 the night before but I just want to make sure I have the correct time so I don't get messed up.

Also is it exactly 30 days or do I need to do the calculator. Our first park day is Dec 26 so does that mean Nov 26??

 

[Cluelyss]

Hi I am new to all this and we are going on the week between Xmas and New Year's so I know it is going to be nuts. To add insult to injury we are staying offsite so I don't know if I will get anything but my question is I am on the west coast. So does that mean on my 30 days I can call at 4 a.m. the DAY OF? I know when it used to be midnight I could do it at 9 the night before but I just want to make sure I have the correct time so I don't get messed up.

Also is it exactly 30 days or do I need to do the calculator. Our first park day is Dec 26 so does that mean Nov 26??

Yes, Nov 26 and yes, 7 EST (so 4 on the west coast).

 

[kelmac284]

Awesome thank you so much. That is what I thought but didn't want to mess it up!!

 

[aebeauregard]

I am not at my window to book FP+ yet but getting close. I want to make sure everything is good to go for the big booking day. This will be my 3rd time doing FP+ and everytime so far there have been some weird glitch with tickets or the profiles not matching up etc..... It's annoying.

When I look at the FP+ section of MM+ site it tells me nobody has linked tickets but when I go to link our package confirmation number I get a different error telling me the package is already linked to me and to contact myself for information.

"Error:This reservation was made by Mrs. Amy Beauregard and is already linked to a Disney account. Please contact Amy regarding this reservation."

Is this the normal error message people get because they aren't in the booking window yet or should I call? I don't want to spend an hour on the phone with tech support when I could be lining up my FPs.

 

[SgtTibbs]

I am not at my window to book FP+ yet but getting close. I want to make sure everything is good to go for the big booking day. This will be my 3rd time doing FP+ and everytime so far there have been some weird glitch with tickets or the profiles not matching up etc..... It's annoying.

When I look at the FP+ section of MM+ site it tells me nobody has linked tickets but when I go to link our package confirmation number I get a different error telling me the package is already linked to me and to contact myself for information.

"Error:This reservation was made by Mrs. Amy Beauregard and is already linked to a Disney account. Please contact Amy regarding this reservation."

Is this the normal error message people get because they aren't in the booking window yet or should I call? I don't want to spend an hour on the phone with tech support when I could be lining up my FPs.

I had no issues at all booking FP+'s
I did not have any errors like what you mention.

I'd call Disney ASAP.

 

[ArielSRL]

I am not at my window to book FP+ yet but getting close. I want to make sure everything is good to go for the big booking day. This will be my 3rd time doing FP+ and everytime so far there have been some weird glitch with tickets or the profiles not matching up etc..... It's annoying.

When I look at the FP+ section of MM+ site it tells me nobody has linked tickets but when I go to link our package confirmation number I get a different error telling me the package is already linked to me and to contact myself for information.

"Error:This reservation was made by Mrs. Amy Beauregard and is already linked to a Disney account. Please contact Amy regarding this reservation."

Is this the normal error message people get because they aren't in the booking window yet or should I call? I don't want to spend an hour on the phone with tech support when I could be lining up my FPs.

I'm fairly certain it is bc you aren't in your booking window but somebody with more experience here can answer more accurately than me.

 

[Cluelyss]

I'm fairly certain it is bc you aren't in your booking window but somebody with more experience here can answer more accurately than me.

Yes, that's correct. You will see this message if your tickets were purchased as part of a package.

 

[siskaren]

So does that mean on my 30 days I can call at 4 a.m. the DAY OF?

Well, actually, you don't call - you go online or use the app.

 

[kelmac284]

Well, actually, you don't call - you go online or use the app.

LOL that's what I meant

 

[Princess_Kirky]

I'm fairly certain it is bc you aren't in your booking window but somebody with more experience here can answer more accurately than me.

I just got into my booking window and am getting the same message. Very frustrating. Clearly, it states I'm in my 60 day window and my package is not showing as linked to my account. I will wait a bit longer and try again. Glitch... I hope!

 

[hiroMYhero]

I just got into my booking window and am getting the same message. Very frustrating. Clearly, it states I'm in my 60 day window and my package is not showing as linked to my account. I will wait a bit longer and try again. Glitch... I hope!

You can begin booking FPs at 7:00a ET. The window no longer opens at 12:00.

 

[Princess_Kirky]

You can begin booking FPs at 7:00a ET. The window no longer opens at 12:00.

Ok! I was able to get everything I wanted at 8am EST. Silly! I was up late trying to get things booked but gave up after about 15 minutes. The format is easier than it was last November so it was a quick process.

 

[marciemi]

I tried reading everything and am not seeing this but might just be missing it. I'm finding that if a ride goes down and I am assigned an anytime FPP (usually of similar rides), that it is independent of my other FPP's for the day. So if I'm at MK and Pooh goes down, I get an email telling me I can ride similar rides (IASW, UTS, Pooh, etc.) at any time of day. However, I can then immediately book another FPP for any ride via MDE, even if I haven't used that one (or other remaining ones) yet. The "replacement" FPP acts as a "bonus", not an actual replacement. I figure if I'm just realizing this that others may not know as well - I swear this wasn't the case before the changes in April.

One thing I don't know is whether this happened with a Tier 1 ride at Epcot or HS if you could then try for another Tier 1 ride or if it would limit you to Tier 2's since your replacement would most likely be a Tier 1. I just haven't had a Tier 1 go down on me since I've been checking this (despite having FEA 3 times this week strangely enough!). Anyone experienced this?

 

[ArielSRL]

I tried reading everything and am not seeing this but might just be missing it. I'm finding that if a ride goes down and I am assigned an anytime FPP (usually of similar rides), that it is independent of my other FPP's for the day. So if I'm at MK and Pooh goes down, I get an email telling me I can ride similar rides (IASW, UTS, Pooh, etc.) at any time of day. However, I can then immediately book another FPP for any ride via MDE, even if I haven't used that one (or other remaining ones) yet. The "replacement" FPP acts as a "bonus", not an actual replacement. I figure if I'm just realizing this that others may not know as well - I swear this wasn't the case before the changes in April.

One thing I don't know is whether this happened with a Tier 1 ride at Epcot or HS if you could then try for another Tier 1 ride or if it would limit you to Tier 2's since your replacement would most likely be a Tier 1. I just haven't had a Tier 1 go down on me since I've been checking this (despite having FEA 3 times this week strangely enough!). Anyone experienced this?

I did not see that option when I was there two weeks ago. As a matter of fact, I had used all my FP but the replacement one and I still didn't see a way to book more. I went to a kiosk and the CM there helped me do it on the kiosk but I still never saw how to do it on the app. I never got the message that "some guests are eligible to book another FP" (or something similar) like it usually does.

Not saying it isn't an option, I just never saw it.

 

[amok409]

how do you show you have a FP if you have the old credit card type tickets? Do they have a place to swipe them?

 

[hiroMYhero]

how do you show you have a FP if you have the old credit card type tickets? Do they have a place to swipe them?

You tap the tapstile with the card just as you would tap your MB. It's actually easier to tap the plastic card.

 

[amok409]

Thank you for the quick reply, I don't think these old cards have chips or anything like that in them. How would tapping them allow the system to know? We bought 10 day non-expiring quite awhile ago. I was able to link them to my account and make FP selections but we are leaving for Disney tomorrow and now I am worrying.

 

[hiroMYhero]

@amok409 ~ if there is an encircled Mickey head on the bottom front of your card (next to Walt Disney World), you'll be able to tap them at the readers.

If you don't have the Mickey head, go to a Ticket Booth to exchange them for an RFID card.

 

[amok409]

You are the best. I am glad i thought of that before we left tomorrow. No circled Mickey Head so ticket booth it is. It would have been terrible to go to the ride and not be able to get on. Thank You!